Director, Project Management

Epam Systems Inc Los Angeles , CA 90009

Posted 2 months ago

EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers' business, and strive for the highest standards of excellence. In today's new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you'll join a dedicated, diverse community that will help you discover your fullest potential.


If you are strategic, resilient, engaging with people, a natural self-starter and you have a passion for solving complex problems, this could be the perfect opportunity to join EPAM as a Director, Project Management for our GCP Support Services organization.

The Director, Project Management is chartered with ensuring the seamless planning and execution of all strategic initiatives, inclusive of directing all administrative and operational activities. This role exists primarily to facilitate the transformation and management of GCP Support Services reporting to the Vice President, Service Management.



What You'll Do

  • Oversee strategic business initiatives and KPIs that deliver value throughout the lifecycle of the customer starting from onboarding to adoption and expansion of services

  • Come from a place of experience and thought leadership to foster the transformation to the next generation of a support practice that leverages a knowledge management, and process improvements that deliver a frictionless experience for our customers

  • Improve current processes leading with proactive monitoring and coordinate organizational procedures for optimal efficiency and productivity for team and process resolution

  • Identify the appropriate inspection topics and mechanisms, including Quarterly Business Reviews, and operational reviews

  • Assist and communicate with leadership team members in decision-making, program management, and initiative implementation

  • Serve as liaison between staff, executives, and senior leaders regarding key initiatives, team climate, proposals, and planning

  • Oversee daily operations through collaboration with senior management and service leaders

  • Build and develop relationships with employees for increased efficiency and effective responsiveness into existing operations

  • Review, design, and execute improvements to organizational structure

  • Define key business capabilities within the organization and ensures their execution

  • Act as strategic lead for governance and optimization

  • Track headcount management with leadership team(s) and Finance Business Partner(s)

What You Have

  • Bachelor's degree or equivalent work experience

  • 8+ years of management experience

  • 5+ years in contact center support experience

  • Proven experience organizing, directing, and driving operational symmetry between multiple teams

  • Ability to be inclusive by collaborating with people who are diverse in background, culture and ways of living

  • Understands the importance acting as one company that is focused on the best results for our customers, our business, and our employees

  • Experience in engaging with senior leadership both internally and externally

  • Excellent written and verbal communication skills

  • Extremely versatile, dedicated to efficient productivity

  • Experience planning and leading strategic initiatives

  • Comprehensive knowledge of support and services organizations

  • Strong understanding of support and services concepts, terminology, and strategy

  • Expert-level presentation and facilitation skills

  • Able to build and nurture cross-departmental relationships

  • Able to think ahead and catch problems before they arise

  • Organized and intensely focused - nothing gets by you

  • Strong work ethic and quality standards

Nice to have

  • Master's degree in a related field (e.g., MBA)

  • Experience with data analysis

  • Experience with budget management

  • Consulting experience with a focus on operations management

  • Proven success in a product coordination role

  • Nimble business mind with a focus on developing creative solutions

  • Strong project reporting skills, with a focus on interdepartmental communication

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)

  • Health Savings Account

  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

  • Short-Term and Long-Term Disability (Company Provided)

  • Life and AD&D Insurance (Company Provided)

  • Employee Assistance Program

  • Unlimited access to LinkedIn learning solutions

  • Matched 401(k) Retirement Savings Plan

  • Paid Time Off

  • Legal Plan and Identity Theft Protection

  • Accident Insurance

  • Employee Discounts

  • Pet Insurance

  • EPAM welcomes all applicants and will consider qualified candidates with criminal history such as arrest and conviction records in a manner consistent applicable law, including the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Project Management

Rosewood Creative

Posted 2 months ago

VIEW JOBS 11/17/2020 12:00:00 AM 2021-02-15T00:00 <p><strong>DIRECTOR, PROJECT MANAGEMENT (Full-Time / Los Angeles, CA)</strong></p><p>ROSEWOOD is looking for a detail-oriented and organized Director, Project Management to oversee the Project Management function, including workflow and resource management through creative, account management, and production teams. The Director, Project Management will efficiently plan and prioritize all deliverables and resources working across multiple projects. They will manage client expectations, schedules, budgets, assets and scopes, while working closely with cross-functional teams to develop and execute innovative marketing initiatives to achieve business goals. The ideal candidate is driven and able to make decisions and solve problems in a dynamic, fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul> <li>Build out and lead the ROSEWOOD project management process, ensuring all projects run on time and on budget. </li> <li>Set project quality and performance standards to help standardize approach and manage risk within, and across, multiple projects.</li> <li>Manage, motivate and mentor a team of Project Managers.</li> <li>Serve as the partner to the Brand Lead while being comfortable in an external client-facing role.</li> <li>Ensure ongoing process-improvement to respond to changing business needs, capabilities and clients that enables reliable delivery of projects.</li> <li>Build concise schedules, manage tight budgets and guarantee impeccable asset delivery. Ensure project deliverables and milestone expectations are clearly communicated to all teams and assigned to the right talent.</li> <li>Manage creative resourcing and liaise with Operations and Production to assign the ideal talent for each project.</li> <li>Ensure consistency and efficiency by overseeing project estimations, staffing and SOW requirements.</li> <li>Perform weekly audits of every project/retainer to ensure we’re staying on budget.</li> <li>Forecast and monitor project risks and identify potential complications while proactively working to solve them in advance</li> <li>Schedule and lead all internal meetings, taking copious notes to circulate internally. </li> <li>Own Trello experience and process throughout each project. Work with the project management team to ensure cards are moved, notes and feedback are added, assets are uploaded as needed. </li> <li>Partner with Production to create production timelines and ensure a final spec list. </li> <li>Be solutions-oriented and always come to the table with a plan of action.</li> </ul><p><strong>Requirements</strong></p><ul> <li>10-12 years’ of project management experience in an agency setting.</li> <li>Proven ability to manage project budget, scope, resourcing, deliver on time and on budget. </li> <li>Strong multi-tasker, able to juggle multiple campaigns at once all while tracking milestones, resource performance and account needs.</li> <li>Knowledge of project management tools (Trello and FunctionFox a plus). </li> <li>An ability to motivate, support and understand their teams.</li> <li>Meticulous attention to detail and organizational skills. </li> <li>Ability to be flexible and highly adaptive in a fast-paced environment.</li> <li>Ability to navigate ambiguous situations and proactively identify issues/obstacles and effectively create solutions.</li> <li>Excellent verbal and written interpersonal skills and the ability to communicate clearly and effectively.</li> <li>Experience in social/digital marketing and content production timelines and process.</li> </ul><p><strong>Benefits</strong></p><ul> <li>Paid Vacation</li> <li>Sick Time</li> <li>Paid Holidays</li> <li>Medical, Dental, Vision</li> <li>Company matching 401K</li> <li>Cell phone and Wellness Reimbursements </li> </ul><p><br></p><p>*This organization participates in e-Verify.</p> Rosewood Creative Los Angeles CA

Director, Project Management

Epam Systems Inc