The Director, Program Excellence is a new role responsible for driving process improvement and technical enhancement projects that support growth and change across 2U's University Partnerships and Services teams. This is a linchpin role where one will be discussing business needs as well as technical solutions and be able to work with cross-functional teams to drive wholistic business solutions.
This role is primarily internal facing but may include some external-facing responsibilities as a subject matter expert, if needed, by Program Management to foster partner participation in projects. This role reports to the Vice President, Program Excellence.
Key Responsibilities will include but aren't limited to:
Primary day-to-day stakeholder for business related technical systems (Application, Customer Relationship Management, Data Integration, Learning Systems) [30%]
Provide oversight on enhancement requests to ensure standards and best practices are followed
Manage prioritization for enhancement requests
Ensure standards are documented
Drive collaboration to establish new standards as needed.
Provide business-side leadership for new technical system or feature launches [25%]
Develop corporate launch plan and timeline using data collection and analysis of partner configurations and requirements
Establish standard project execution plans for individual teams to deliver consistent delivery across all partners
Coordinate materials for communications and training across teams supporting universities, faculty and students
Consolidate and manage central launch space for documentation and communication
Proactively identify areas within University Partnerships and Services requiring process improvements [15%]
Typically these would related to 2U-school interactions, internal university-supporting processes, and cross-team activities
Document issues and solution options
Drive toward cross-functional solutions (process or technical or both)
Collaborate on project plan for development / launch of solutions
Drive implementation of new solutions
Collect feedback to drive further improvements
Serve as product owner for the University Partnerships and Services Customer Relationship Management [15%]
Drive adoption of the system
Proactively collect input for enhancements to the system
Drive expansion and standardization of core business processes via CRM features and functionality
Manage Program Excellence Associate team [15%]
Manage personal development of team
Education and Experience:
5-8 years experience in project management or consulting, ideally technology-related
Direct experience with implementation or launch of new projects
Background includes work with cross-functional teams
Highly collaborative individual with demonstrated experience building relationships and driving consensus
Strong written and verbal communication skills
Some travel, depending on location, to NY/HQ office 1-3 times quarterly
About 2U Inc. (NASDAQ: TWOU)
We believe there should be no back row in higher education. For more than a decade, 2U, Inc., a global leader in education technology, has been improving lives by powering the world's best digital education. As a trusted partner and brand steward of great universities, we build, deliver, and support online graduate programs and certificates for working adults. Our industry-leading short courses, offered by GetSmarter, are designed to equip lifelong learners with in-demand career skills. To learn more about 2U and No Back Row, visit 2U.com.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Why It's Great to Work at 2U
2U offers a high-energy work environment that's both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.
2U offers a comprehensive benefits package:
Medical, dental, and vision coverage
Life insurance, disability and 401(k)
Unlimited snacks and drinks
Tuition reimbursement program
Generous paid leave policies including unlimited PTO for your vacation, personal, or sick days
Additional time off benefits include:
time off to volunteer for non-profit organizations
parental leave after 9 months of employment
holidays that include a winter break from Christmas through New Year and more!
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.