Director, Product Operations

Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 2,000 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern merchants and brands to fulfill demand anywhere with superior flexibility and scale without painful platform migrations.

The Role:

We are looking for a driven and experienced Director of Product Operations to join our Technology & Product organization to drive operational rigor and excellence across our organization. Collaborating closely with product managers, engineers, designers, business teams, and cross-functional stakeholders, you will be instrumental in refining our product lifecycle, enhancing operational efficiency, and, ultimately, propelling growth and customer satisfaction. As a passionate expert, you will set the standard high, emphasizing expertise in the product development lifecycle, data analysis, communication, and operational intricacies crucial for crafting top-tier products for our esteemed Brand and 3PL customers.

This hybrid position offers the flexibility to be based out of either our El Segundo, CA, or Sandy, UT offices. It combines dedicated office time each week, fostering strong team connections and active engagement in our company's culture and values, with remote work flexibility, enabling you to strike the optimal work-life balance. If your passion lies in delivering exceptional customer experiences and you are excited about making a tangible impact on the future of omnichannel fulfillment, we would love to hear from you.

What You Will Do:

Operational Excellence

• Develop and implement scalable processes and systems to streamline product operations and workflow.

• Identify and remove roadblocks and bottlenecks in the product development process. Manage and optimize product tools and resources to ensure team efficiency.

• Coordinate product beta launches, including planning, scheduling, feedback loops and execution.

• Identify and mitigate risks associated with product development and operations. Implement strategies to proactively address potential issues and challenges.

Data Analysis Excellence

• Analyze product performance metrics and provide data-driven insights and decision making for continuous improvement.

• Collect, monitor, and report on product usage, customer feedback, and market trends.

• Identify key product performance indicators (KPIs) and track progress towards achieving product and business goals.

• Present data insights and recommend strategic actions to stakeholders across the organization.

• Help product teams understand product and business insights and design scaled processes that let teams hear and dive into the voice of the customer.

Team Collaboration and Monitoring

• Build strong relationships and collaborate effectively with cross-functional teams (business, sales, product, engineering, design, marketing, sales) to achieve shared goals.

• Communicate product progress and insights clearly and concisely to stakeholders at all levels.

• Foster a culture of data-driven decision making and continuous improvement within the Technology & Product organization.

• Work closely with product, engineering, design, business and marketing teams to track metrics and ensure goals and OKRs are met.

• Liaison with Product Management, Product Marketing, Customer Support and other departments to ensure product enablement success.

You Are/Have:

• 10+ years of experience in a product operations role or related field (e.g., product management, program management, operations).

• Strong understanding of data analysis and the ability to translate data into actionable insights.

• Strong understanding of software development processes and lifecycle. - Excellent project management and organizational skills.

• Excellent communication and presentation skills, with the ability to effectively communicate complex information to diverse audiences.

• Proven ability to build strong relationships and collaborate effectively with cross-functional teams.

• Experience managing and optimizing product tools and resources.

• Bachelor's degree in a relevant field, such as business administration, computer science, or engineering, is preferred.

Bonus Points If You Have:

• Strong passion for delivering customer-centric outcomes.

• Experience with Product-Led Growth (PLG) methodologies and practices.

• Experience working in a fast-paced, agile environment in a high-growth tech company.

• Experience developing and implementing OKRs methodology to drive team alignment and performance improvement.

About Us:

We look for team players and authentic people that strive for excellence and aren't afraid to be themselves while they do it - because that's what special teams are made of. If you're ready to make an impact, take on responsibility, and be a part of our team, then apply to join our team. Our promise is to enable and equip you for long-term success, all while being surrounded by good people looking to do amazing work.

We value and understand our employees' needs for a healthy work life balance. In doing so we offer:

• Generous and flexible paid time off plan

• Summer Friday's and Meeting-free Wednesday afternoons

• Paid parental leave policy

• Employee resource groups

• Medical plans from your choice of providers including Kaiser and Cigna

• Employee equity program

To create the highest-performing team of professionals, Extensiv focuses on building a dynamic, diverse, and inclusive team that represents our customers and greater communities. To increase diversity, Extensiv's recruiting and hiring efforts focus on attracting individuals that are diverse in thought, experience, age, race, ethnicity, gender identity, sexual orientation, religion or belief, nationality, disability, veteran status, and any other protected status.

Teams at Extensiv empower, engage, and hold their peers accountable for nurturing an inclusive environment where every individual has an equal opportunity to advance and be fairly compensated for their work.

Extensiv does not accept unsolicited resumes from recruitment agencies or search firms and is not responsible for any fees related to unsolicited resumes.

Extensiv strives to provide competitive market-informed compensation based on candidate's knowledge, skills, and experience. The salary range for this position is $141,400 -$194,450. Exact compensation may vary based on skills, experience, and location.