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Director, Product Management

Expired Job

Wageworks Irving , TX 75061

Posted 4 months ago

Check out the following fantastic career opportunity!


Director, Product Management


With direction from senior product management leadership, this position is responsible for defining the future direction of a line or family of the WageWorks products. This position is involved with the product throughout all states of the life cycle, including conception, definition, development, release and post-release activities.

This position typically performs work at the central headquarters and reports to a VP level with product management responsibility. At times, this position will work closely in a team environment to participate in and facilitate product planning and management activities.


Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties.

Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent's performance objectives as outlined by the incumbent's immediate supervisor or manager.

  • Prioritizes product feature requirements, evaluating requests for product changes, enhancements, etc.

  • Proactively gathers feedback from the marketplace, external clients and internal WageWorks departments. This includes maintaining close relationships to customers to assess and maintain an awareness of customers' needs and perspectives, conducting market research to understand customer attitudes, perspectives and needs and developing and maintaining competitive analysis information using quantitative information.

  • Writes Market Requirement Documents (MRDs) to define new product features. Obtains organizational buy-in on MRDs and business plans.

  • Works closely with Business Analysts to define the scope of the feature requirements.

  • Collaborates with cross functional departments and external partners to determine product feature requirements and launch dates.

  • Works with Product Marketing to develop collateral for Sales and other support groups. This may include but is not limited to the development of sales support, launch and sustaining marketing materials, including product presentations, FAQs, white papers, selling guides, announcements, etc. This position may also assist with the generation of content for use in collateral, tradeshow graphics signage, public relations, direct mail campaigns and web sites.

  • Works with Corporate Training on internal and external training program content.

  • Acquires/enhances product and marketing management expertise by attending trainings, seminars, interfacing with senior level practitioners and reviewing trade periodicals.


[Include qualifications from the job description and any skills required for team and Company fit.]


Knowledge of product management and marketing as normally obtained through the completion of a Bachelor's degree in business, sales, or marketing. An advanced degree in business management, marketing or planning is desirable.

Work Experience or Related Experience:

The knowledge, skill and ability to define the future direction of a line or a family of products as described as normally obtained through a minimum of three years progressively responsible experience in product management, business development, marketing or market research

A high level of product knowledge and knowledge of Flexible Spending Account (FSA) products and/or administration is required for FSA product lines. A high level of product knowledge and knowledge of Health Spending Account (HSA) products and/or administration is required for HSA product lines.

Specialized Knowledge, Skills & Abilities:

Excellent knowledge and understanding of FSA and or HAS products and product administration respective to product family for which this role is responsible.

A good understanding of the product development lifecycle and good knowledge of long-range and operational planning techniques is also required. Excellent analytical skills are required to convert business requirements into product features.

A good technical aptitude with the ability to understand technical impacts is essential.

Knowledge of principles and processes for providing client and customer services. This includes customer and/or client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Incumbents must have the ability to prioritize the workload, displaying the appropriate sense of urgency for critical matters.

Excellent communication, presentation and interpersonal skills are required. The ability to interact effectively with team members, technical staff and clients as described above is required.

Incumbents must be able to interact effectively with clients. Additionally, the ability to work in a matrixed or cross-functional team is imperative as this position will participate in teams and coordinate resources from multiple areas of the company.

The ability to work and maintain momentum with little direction and supervision is necessary.


A high level of proficiency with business and communications software (preferably Word, Excel, PowerPoint, common Windows operating systems, and Outlook) is required. Some knowledge of standard project management tools is essential.

Moderate to frequent travel is required (25% to 30%) and may entail trips that span 2-3 days to attend trade shows, various trainings and to visit the field offices.

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions.

Work requires normal range of hearing and eyesight. Incumbent must be able to use a telephone or headset equipment and operate a keyboard and other office equipment.

The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, incumbents are subject to sitting for prolonged periods. Infrequently, incumbent must be able to lift and move material weighing up to 10 lbs. Incumbent may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.


Irving, TX or Tempe, AZ

Build Your Career at WageWorks!

WageWorks enables millions of people to save money on critical expenses like healthcare, dependent care, and commuting, through Consumer-Directed Benefits, such as Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs) and Commuter Benefits. WageWorks is a leader in the industry serving more than 6.5 million people for over 100,000 employers, including 63% of the Fortune 500 and numerous public sector clients.

WageWorks believes that our success is achieved by its People. Values describe how we work together to achieve our success.

It is our employees that drive results through living our Company Values. Every employee at WageWorks is expected to uphold and demonstrate the six Company Values listed below as an additional component of the job description and as a standard of individual performance.

Customer-Centric: Our Customer comes first. We aim to serve our Clients and their employees, our brokers and partners, as well as our internal customers.

Caring: People are at the heart of our company. We care about people: our Clients, our Clients' employees and their families, our partners, and local communities, and our fellow employees at WageWorks.

Passionate: We love what we do and are passionate about delivering Consumer-Directed Benefits that save people money and enrich their lives.

Accountable: We are dedicated to making our team and the company succeed, and we are open, honest, ethical and conscientious, as we deliver on our commitments.

Leading: Our actions inspire new ideas and drive change each and every day.

Respectful: We value the diversity of our people, treat them with dignity and respect, encourage their development and reward their performance.

Why Work for WageWorks?

If you're looking for a career that provides plenty of growth opportunities, responsibility, and interesting challenges to tackle, you will find it here.

If you want to join a fast-moving, high-growth, exciting company that's a market leader, you're looking in the right place.

But mostly, if you want to help people live happier, healthier, and more productive lives, then you'll want to work for WageWorks.

WageWorks provides equal employment opportunity without regard to pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, citizenship, mental or physical disability (including HIV and AIDS), medical condition, veteran or military status, marital or registered domestic partnership status, age, sex, sexual orientation, genetic information, gender identity or any other basis protected by federal, state or local law, ordinance or regulation.

Employment will require successful completion of a background check.

Equal Opportunity for Disabled Veterans, Recently Separated Veterans, Other Armed Forces Service Medal Veterans.

Drug free workplace.

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Director, Product Management

Expired Job