Live Nation Entertainment INC New York , NY 10007
Posted 1 week ago
Job Summary:
DIRECTOR
Location: Virginia, New York, Los Angeles, flexible for other US locations with travel (<20%)
Division: Enterprise Products & Services
Line Manager: SVP of Product, TM Core
Contract Terms: Full-Time
THE TEAM
Ticketmaster's Enterprise Products team is committed to delivering an industry-leading experience for users of our suite of enterprise B2B applications and for the developers that build them. The team designs and delivers a collection of shared components, services, and user experiences to ensure that Ticketmaster's powerful tools are easy to use, integrated, and provide a holistic toolset to empower a large variety of clients from venues and promoters to sports teams and touring artists.
THE ROLE
The Director
As a part of the product leadership team that is modernizing how we configure, manage, target, and sell non-ticket add-ons to our ticket purchase flows, this role sits at the critical intersection of strategy and execution. In the near-term, one primary focus area for this leader will be to proactively drive cross-division and cross-company requirements to support non-ticket inventory management and to develop order consolidation services across multiple inventory management products. The creation and execution of this strategy will help enable Ticketmaster's enterprise operations and sales to continue to lead the industry.
RESPONSIBILITIES
Lead a team of 2-3 product managers responsible for defining and driving the product vision & strategy for multiple ticketing domains and for the modernization initiative for orchestration of orders that include ticket add-ons
Partner with other product and design leaders on market and user research, and to de-conflict roadmap dependencies
Create buy-in for strategies and roadmaps to deliver features and to deprecate existing components
Bring strategies to life through requirements and actionable roadmaps that align business, product, and organizational goals
Work with engineering to deliver against goals; scope and prioritize activities based on business impact
Gain a deep understanding of internal & industry products, identify & fill product gaps and generate new ideas that support the effectiveness of our growing product management community; mentor other Product Managers
Develop timelines, prioritize tasks, plan resources, identify risks and contingency plans
Utilize trends and knowledge of the competitive landscape to identify gaps in current products
Develop a sufficient understanding of technical context to help make better, faster decisions, and work closely with engineers on solutions
REQUIREMENTS
8-10 years in a fast-paced technology company with experience in Product Management, Technical Product Management and some Engineering
Prior experience in eCommerce, and specifically, developing performant online carting and checkout capabilities
Experience within ticketing, live events, event management, or related industries a plus
Ability to think holistically and connect the dots between enterprise level tools and end user experiences
Experience working directly with engineering and design, utilizing agile frameworks (scrum, Kanban, SAFe)
Proven ability to lead multiple concurrent projects involving internal and external clients
Experience improving user experiences and advocating for change
Prior experience working with geographically distributed teams is highly desired
Some hands-on experience with basic programming languages
YOU
Enjoy slaying monoliths
Excellent written and verbal communication skills; online and in-person presentation skills a must
Ability to prioritize among competing opportunities, balance internal client needs with business priorities, and articulate the rationale behind decisions
Creative, collaborative thinker with an ability to learn new things, assess problems and identify proactive solutions quickly
Self-starter, comfortable leading change and getting things done
Able to establish and develop relationships and partnerships with internal and external team members
Detail-oriented with strong problem solving and critical thinking skills
Able to manage competing priorities with little supervisory input
Flexible and responsive to changing situations
Able to work independently and as part of a team
Self-motivated and focused on achieving results
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability
Teamwork
Integrity
Belonging
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The expected compensation for this position in California is:
$160,000.00 USD - $200,000.00 USD
The expected compensation for this position in New York City is:
$160,000.00 USD - $200,000.00 USD
The expected compensation for this position in Westchester is
$160,000.00 USD - $200,000.00 USD
Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law and the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California or New York City applicant might be paid. It assumes that the successful candidate will be in California or New York City or perform the position from California or New York City. Similar positions located outside of California or New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California and NYC Laws, a potential new employee's salary history will not be used in compensation decisions.
Live Nation Entertainment INC