Director, Product Management, Scaled Support, Customer Engagement

Google Inc. Mountain View , CA 94035

Posted 1 week ago

The Google Support team is looking for a Director, Product Management to lead strategy for the billions of users who depend on our Help services. Google Support is one of the largest platforms of its kind anywhere and is responsible for full-stack customer support experiences across all major Google products, including Google Ads, Search, Google Play, Payments, Youtube, Hardware (Pixel, Chromebooks, Home), and several Alphabet plays too. You will have a unique opportunity to collaborate and craft support strategies with an array of teams and products at Google.

You will manage a team based in Irvine and Mountain View and lead strategy for online/web and in-app/mobile surfaces. You will be responsible for developing the next generation of support experiences including challenging problems like chatbots, conversational interfaces, ML-driven smart search and suggestions, intelligent issue prediction etc. and deploy the strategy across web, iOS, Android, Assistant and others.

Users come first at Google. Nowhere is this more important than on our Advertising and Commerce team: we believe that ads and commercial information can be highly useful to our users if that information is relevant to what our users wish to find or do. Advertisers worldwide use Google Ads to promote their products; publishers use AdSense to serve relevant ads on their website; and business around the world use our products (like Google Shopping, and Google Wallet) to support their online businesses and bring users into their offline stores. We are constantly innovating to deliver the most effective advertising and commerce opportunities of tomorrow.

  • Bachelor's degree or equivalent practical experience.

  • 8 years of Technical Product Management experience (i.e. creating strategic product roadmap(s) from conception to launch and working with cross-functional teams).

  • Experience driving the product vision, go-to-market strategy, and design discussions.

  • Experience developing Internet products and technologies.

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Director, Product Management, Scaled Support, Customer Engagement

Google Inc.