Director, Product Management

Ehealth, Inc. San Francisco , CA 94118

Posted 2 months ago

The Mission

It's complex looking for healthcare. But it's the perfect challenge for any Product Manager who is looking to contribute to people's lives and meet real needs. If you've been designing and building solutions for digital natives for your whole career, then be ready to continue designing for them but you will also learn how to design for those on the other side of the digital divide - the poor and the elderly. We are helping them understand their best healthcare options among a dizzying array of choices.

As our Director on the Product team for Medicare, you will find that the customers who are using your products are not abstract at all. They are probably your friends and family.

Product Management at eHealth

Our Directors do more than "gather requirements from stakeholders." In addition to directly managing a team of Product professionals, we are Product thinkers at both tactical AND strategic levels. We work with marketers, designers, and engineers to solve some of the most complex, emotionally fraught problems consumers will ever face in their lives. So, we take the insights we've gained about our customers, how they shop for healthcare, and their needs, and use them to help shape product strategy and invent new products. You will also have to see both sides of the products. Not only will you see products from the customer viewpoint, you'll learn about how they are shaped by insurance agencies and the government. If you want to be in the middle of one of the most important conversations in America, then work here.

If you have a passion for eCommerce, this is an interesting place to hone your craft. We aren't trying to convince people to want some cool new app we are trying to help them feel more comfortable with something they absolutely have to buy. We are always asking ourselves where we might be losing, confusing, or distressing our customers, and what we can do to fix that. It's a fun and absorbing challenge.

Our company has revolutionized the distribution of health insurance in this country and we've only just begun. You could be one of us if you

  • Have a passion for eCommerce and a great customer experience

  • Have exceptional communication and leadership skills

  • Have experience gathering, analyzing, and maintaining applicable data to inform and drive your decision making

  • Have a proven track record for delivering successful projects to market on-time and on-budget

  • Have a proven track record for effectively managing a team of high-achievers

  • Want to make a difference in a marketplace that is the focus of the nation's attention

The Team

You won't be alone on the Product team. In addition to your own team of 3 PM's, eHealth Product and Design teams have decades of experience from a range of leading companies such as Amazon, Apple, Disney, IAC, Hallmark, Macy's, Walgreens, Jawbone, and more. We do our absolute best to work as a team. In short, we have your back, and we expect you to have ours.

We provide a highly customer-centric, team-oriented environment in our offices located in San Francisco and Santa Clara, California, and have a culture that:

  • seeks to humanize technology in a most challenging product category
  • demands authentic empathy for our customers
  • is excited by the business mission of the company
  • runs on collaboration with other disciplines
  • requires you to come up with ideas on your own
  • has strong and opinionated leadership pushing the department to evolve
  • supports PMs in having long and passionate careers
  • recognizes the need to have a balanced life that includes family, friends, health and wellness
  • demands authenticity in communications and stakeholder management

What You Will Be Doing

  • Contribute to products that will include a range of Medicare related plans

  • Manage, lead, hire/retain/groom your team

  • Develop, prioritize, and manage product backlogs and stakeholder requests

  • Pitch product ideas to cross-functional groups

  • Write product specs and user stories

  • "Own" your work and be a leader at the company

  • See that things actually get done! AND help customers!

  • Work with marketers, designers, engineers, biz dev, and other key teammates to make great products that matter to real people

Basic Qualifications:

  • 10+ years of product management experience, or product management experience combined with climbing through a related discipline (e.g., engineering or design)

  • Demonstrated entrepreneurial drive and ability to manage toward a vision while dealing with complex, shifting requirements

  • Experience being directly responsible for the hiring/grooming and work product of subordinates

  • Capability of delivering complex products via Agile / Scrum development processes

  • Experience developing strategies around website conversion optimization

  • Demonstrated work with mobile customer experiences

  • Strong problem-solving skills and willingness to roll up one's sleeves to get the job done

  • Facility with web analytics tools and a crisp understanding of relevant performance data

Preferred Qualifications:

  • Bachelor's degree or better in Computer Science, Human Computer Interaction, Design, Communications, or other related field. If you've got proven, great experience but no relevant degree apply anyway. We love smart, creative people with different backgrounds.

  • Experience as a hands-on software developer or product designer in consumer Internet / eCommerce business

  • A background in healthcare, financial services, insurance, or other field where eCommerce transactions carry big implications for the buyer.

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Director, Product Management

Ehealth, Inc.