Director Product Development

American Express New York , NY 10007

Posted 2 weeks ago

The Loyalty & Benefits Platform is part of the larger Enterprise Platforms Center of Excellence where product and engineering resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities. Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, insurance, analytics, operations excellence and servicing. We focus on powering both new product offerings as well as existing ones to build highly configurable core capabilities as it relates to account attributes, customer enrolment, offer & program set-up, qualification, tracking, redemption, fulfillment, channel & partner integrations of various Loyalty & Benefits products for our customers.

Aligning to AXP's framework for winning, we will create the world's best loyalty & benefit experiences for our customers with a team of passionately productive software product, engineering and delivery talent using agile practices to build highly available, nimble, extensible & modern applications collaborating across the enterprise. Our platform needs to transform to enable value working with colleagues across servicing, global digital channels, products and partnerships, ensuring we can remain competitive and relevant in our customer's lives.

The Director of New Product Development will support the product strategy, prioritization, and delivery of new cobrand and proprietary Card products and capabilities across the Loyalty platform. The role will lead a team that works with our key business stakeholders across the Blue Box to define and execute Loyalty capabilities, partner integrations, and benefits that power our Card products. The incumbent and his or her team will:

  • Establish and maintain strong relationships and partnerships with key business stakeholders, such as Consumer and Commercial New Product Development, Consumer and Commercial Card Product Management teams, and the Membership Rewards Center of Excellence.

  • Work with our partner Engineering and PD&I teams to ensure timely and quality delivery of a new Card product backlog

  • Own the prioritization and transparency of the Loyalty New Product Development backlog across key stakeholders and partner teams

  • Work with the new Loyalty platform (R42) product team to define how our product managers and business partners can best interact with R42 to power efficient Card launches and refreshes in the future

  • Serve as a key Loyalty platform consultant to all card product management business partners for purposes of partner negotiations and Card benefit ideation discussions

  • Collaborate effectively across multiple cross-functional teams to skillfully execute on milestones and deliverables in a timely manner

  • Proactively anticipate any risks and issues that may arise during the delivery to ensure that appropriate mitigation actions are undertaken

  • Participate in the engagement of delivery and/or support teams, negotiating where necessary to resolve any resourcing conflicts that may arise due to availability or skill

  • Actively engage in resourcing processes to ensure organization agility, drives roadmap planning of high impact and strategic initiatives

This position is based out of NYC

Why American Express?

There's a difference between having a job and making a difference.

American Express has been making a difference in people's lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learning

and collaboration, and helping them with what they need to succeed and thrive. We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community. And when they're ready to take on a new career

path, we're right there with them, giving them the guidance and momentum into the

best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don't make a difference without it.

Don't live life without it.

A successful candidate will have:

  • Excellent communication skills with the ability to engage, influence, and inspire partners, stakeholders and executives to drive collaboration and alignment;

  • A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset;

  • Strong analytical and product development or product management skills with demonstrated ability to prioritize, track, and deliver results and lead teams;

  • Strong team player with a can do attitude who is able to work with virtual and global teams and lead team members in different time zones;

  • Strategic thinker with a strong focus on holistic customer experience;

  • Assertive and collaborative, with the ability to drive innovation and change management

  • Demonstrated ability to meet strict deadlines, thrive in a complex fast paced, team-oriented environment with rapidly evolving business demands;

  • Strong analytical, written, and oral communication skills;

  • Bachelor's degree in business or technical field

  • Time-zone flexibility required

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Product Development


Posted 2 weeks ago

VIEW JOBS 3/5/2019 12:00:00 AM 2019-06-03T00:00 Who is Mastercard? We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. Job Title Director, Product Development Overview: * Provides designs specifications for and develops new products and services or their components. * Defines functional and technical requirements. * Researches new technologies and competitive products to develop additional product ideas and enhancements. * Performs launch-related activities associated with new or highly customized product implementations, including marketing/communication and collateral. * Defines business and technical requirements and manages the relationships of technical resources and the Global Technology Organization to maintain and build out platforms Role: * Identify business-building opportunities in products and services that will result in increased revenues * Develop new products and product enhancements to anticipate and/or respond to customers' needs, market trends and competitive threats * Generate ideas to enhance Mastercard's suite of product offerings and create competitive advantage based on feedback from Product Management and customer account teams * Utilize market research and conduct opportunity assessments to validate new ideas and concepts * Develop and present business cases supporting new product concepts or product enhancements * Comply with the New Product Development/Go-To-Market (NPD/GTM) Process from concept through launch * Develop product designs and specifications with input from client facing teams, internal development teams and other stakeholders * Interface with technical developers to translate product requirements into technical specifications ensuring mutual understanding and minimizing time to market * Participate in the planning, development and design of product marketing strategy and in the execution of advertising, promotional, and sales programs Educate Product Management, Product Sales and Account Management teams on features, benefits and technical aspects of product offerings All About You: * Bachelor's degree in business or equivalent experience. Advanced degree desirable. Knowledge / Experience: * Previous related business experience in product conceptualization, design and development, preferably in financial services or the bankcard industry * Solid knowledge of the payments business coupled with the ability to translate customers' needs into revenue generating product designs * Product development operations experience desirable * Significant experience building sound business cases, designing payments products relevant to the market, and delivering results within budget * Experience in developing products for U.S. and international markets * Prior management experience desirable Skills/ Abilities: * Expertise in applying product development concepts and practices across the product development life cycle * Ability to develop, define and execute a business strategy to solve an existing business problem and/or open a new business opportunity * Business acumen with the ability to create solutions that produce positive results for the customer and Mastercard * Excellent verbal and written communication skills plus the ability to deliver compelling presentations * Outstanding negotiation and project management skills * Ability to work collaboratively as a team player in a highly matrixed environment across functions and regions * Ability to interact effectively at all levels and influence internal and external business partners * Proven ability to manage budgets and produce significant financial results Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Mastercard New York City NY

Director Product Development

American Express