The Loyalty & Benefits Platform is part of the larger Enterprise Platforms Center of Excellence where product and engineering resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities. Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, insurance, analytics, operations excellence and servicing. We focus on powering both new product offerings as well as existing ones to build highly configurable core capabilities as it relates to account attributes, customer enrolment, offer & program set-up, qualification, tracking, redemption, fulfillment, channel & partner integrations of various Loyalty & Benefits products for our customers.
Aligning to AXP's framework for winning, we will create the world's best loyalty & benefit experiences for our customers with a team of passionately productive software product, engineering and delivery talent using agile practices to build highly available, nimble, extensible & modern applications collaborating across the enterprise. Our platform needs to transform to enable value working with colleagues across servicing, global digital channels, products and partnerships, ensuring we can remain competitive and relevant in our customer's lives.
The Director of New Product Development will support the product strategy, prioritization, and delivery of new cobrand and proprietary Card products and capabilities across the Loyalty platform. The role will lead a team that works with our key business stakeholders across the Blue Box to define and execute Loyalty capabilities, partner integrations, and benefits that power our Card products. The incumbent and his or her team will:
Establish and maintain strong relationships and partnerships with key business stakeholders, such as Consumer and Commercial New Product Development, Consumer and Commercial Card Product Management teams, and the Membership Rewards Center of Excellence.
Work with our partner Engineering and PD&I teams to ensure timely and quality delivery of a new Card product backlog
Own the prioritization and transparency of the Loyalty New Product Development backlog across key stakeholders and partner teams
Work with the new Loyalty platform (R42) product team to define how our product managers and business partners can best interact with R42 to power efficient Card launches and refreshes in the future
Serve as a key Loyalty platform consultant to all card product management business partners for purposes of partner negotiations and Card benefit ideation discussions
Collaborate effectively across multiple cross-functional teams to skillfully execute on milestones and deliverables in a timely manner
Proactively anticipate any risks and issues that may arise during the delivery to ensure that appropriate mitigation actions are undertaken
Participate in the engagement of delivery and/or support teams, negotiating where necessary to resolve any resourcing conflicts that may arise due to availability or skill
Actively engage in resourcing processes to ensure organization agility, drives roadmap planning of high impact and strategic initiatives
This position is based out of NYC
Why American Express?
There's a difference between having a job and making a difference.
American Express has been making a difference in people's lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We've also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they're ready to take on a new career
path, we're right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don't make a difference without it.
Don't live life without it.
A successful candidate will have:
Excellent communication skills with the ability to engage, influence, and inspire partners, stakeholders and executives to drive collaboration and alignment;
A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset;
Strong analytical and product development or product management skills with demonstrated ability to prioritize, track, and deliver results and lead teams;
Strong team player with a can do attitude who is able to work with virtual and global teams and lead team members in different time zones;
Strategic thinker with a strong focus on holistic customer experience;
Assertive and collaborative, with the ability to drive innovation and change management
Demonstrated ability to meet strict deadlines, thrive in a complex fast paced, team-oriented environment with rapidly evolving business demands;
Strong analytical, written, and oral communication skills;
Bachelor's degree in business or technical field
Time-zone flexibility required
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.