Director, Process Solutions

The Director of Process Solutions will lead a team responsible for optimizing, reengineering, and architecting processes to enhance Operational efficiency and effectiveness. This role involves developing innovative strategies and implementing solutions to streamline workflows , drive continuous improvement, and achieve business objectives. The Director will collaborate closely with cross-functional teams to identify opportunities for process enhancement and ensure alignment with strategic objectives and industry best practices.

This role will deliver excellent customer service by consistently maintaining high standards, modeling a passion for service, and creating an environment that allows the team to best represent Allied Solutions' brand.

Job Duties and Responsibilities:

Operational Efficiency & Effectiveness (35%)

• Develop and implement comprehensive process optimization and improvement strategies aligned with mid to long term strategic objectives and industry standards.

• Provide strategic guidance and oversight to ensure that process solutions drive sustainable operational efficiency and effectiveness.

• Assess and stay current of market trends, technological advancements, and competitor strategies in process optimization, incorporating relevant insights into ongoing improvement efforts.

• Collaborate with executive leadership to secure resources and support for process optimization and/or improvement projects.

• Build strong relationships with key stakeholders across departments to understand their unique needs and priorities.

• Act as a trusted advisor to senior leadership, providing insights and recommendations on process optimization opportunities and challenges.

Continuous Improvement (25%)

• Establish and enable a structured framework for continuous improvement including Business Capability Models, Processing Mapping & Modeling, Key Performance Indicators (KPIs) and metrics to measure the success of process optimization and improvement efforts.

• Implement process automation technologies and tools to streamline workflows, reduce manual effort, and improve overall efficiency.

• Leverage data analytics tools and methodologies to analyze process performance data, identify trends, and pinpoint areas for optimization.

• Manage assigned vendor/supplier partner relationships. Ensure Allied is leveraging options across the enterprise and identifying ways to tie into each other as appropriate (data sharing and added efficiencies)

• Encourage a culture of experimentation and risk-taking, where team members are empowered to test new ideas and iterate existing processes. Empower employees to think, share and generate excitement for process improvement.

• Develop and execute change management plans to minimize resistance and maximize adoption and sustainability of process solutions.

• Establish feedback mechanisms to capture user input and monitor the impact of process changes on day-to-day operations.

• Provide expert program/project management services to division Senior Management by documenting the status of projects including scope, timing, resources, and ROI.

• Determine project prioritization based on budget, resource availability, business need, opportunity for optimization, and return on investment.

• Empower employees to think, share and generate excitement for process improvement.

• Use standard process management tools to measure progress in efficiency (cost reduction) and effectiveness (quality improvement).

• Assist with data analysis and the development of Divisional Key Performance Indicators. Supervise, mentor, guide and support team members who are assigned to each project.

• Assist with leading change as new process are introduced and current processes are reengineered.

• Work with Loan Service Operations to meet annual departmental goals.

Employee Management & Development (20%)

• Manage and develop a high-performing team of Business Solutions Process Engineers, Operation Architects, Business Analysts, and other related roles.

• Foster a collaborative and inclusive team culture that encourages innovation, knowledge sharing, and professional development.

• Set clear performance expectations and goals for team members, regularly providing feedback and coaching to support their growth and success.

• Facilitate cross-functional collaboration and knowledge transfer within the team and across departments to maximize efficiency and effectiveness.

• Follow Human Resource requirements for interviewing, counseling, evaluating, disciplining and terminating employees with guidance provided by management and HR. Ensures new employees are oriented to the organization, its policies, facilities, etc.

• Promote a positive work environment that values diversity, equity, and inclusion, ensuring equal opportunities for all team members.

• Maintain healthy client relations through the effective management of process improvement Implementation.

• Ensure that quality assurance, productivity and department standards are maintained.

• Resolve problems within scope of authority using policy, procedures or past experience.

• Other duties as assigned.

Financial Budget Management & Trending (20%)

• Meet or exceed company and division financial targets through process improvement initiatives, demonstrating tangible financial benefits to the organization.

• Manage departments' expenses to meet financial goals and budget.

• Analyze operational expenses and inefficiencies to develop strategies for minimizing waste and maximizing resource utilization.

• Develop business cases and financial models to quantify the expected return on investment for process optimization initiatives.

• Track actual performance against projected ROI targets, adjusting strategies as needed to optimize financial outcomes and maximize value.

Qualifications (Education, Experience, Certifications & KSA):

• Bachelor's Degree required: Field of Study: Business, Operations Mgmt; Data, Technology, or Related Field.

• 8-10 years of work-related experience required.

• 5-6 years of leadership experience.

• Financial and/or Property & Casualty Insurance experience preferred.

• Required Certification(s) and/or Proven Work Experience with process improvement methodologies such as Business Architecture, Six Sigma, Project Mgmt, Certified Process Professional, Certified Quality Engineer, etc.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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