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Senior Leadership role with direct accountability to identify, design and implement Lean Six Sigma activities to achieve break-through goals, with focus on improved customer experience as well as increased productivity and effectiveness.Responsible for executing large scale transformational process improvement initiatives which support the Bank's strategic focus areas. Fosters strong partnership and collaboration with all line of business teams along with internalpartners to achieve desired outcomes. Leverages Lean Six Sigma and business acumen to execute using a consistent, data-driven approach. This includes clarifying business objectives, building programstructure,establishing program/project direction,providing counsel to senior management, directing cross-functional teams, building and maintaining high performing teams,influencing change as well as developing future leaders. This role will oversee the successful execution of one or many simultaneous strategic initiatives. Reports to the Head of Business Transformation and Operational Excellence. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for doing the
right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Transition strategies from concepts to execution while integrating into financial plans, information technology delivery schedules, project management methods, inter-related business project schedules, and other partner requirements such as risk and compliance.
Develop and implement a portfolio of process improvement initiatives of various size and complexity aligned to key corporate strategies.
Work with the LOB, leaders of key partner teams, to determine priorities for process.
Optimization team and manage to the agreed-upon strategic focus areas.
Analyze existing operational processes and developments and implement a proactive solution for process innovation, including expense reductions, service improvement and continuous quality improvement.
Design business processes that strive toward the goal of predictable and reliable process performance that improve customer experience.
Develop the framework and process to create end to end process maps that document business critical operational processes and identify opportunities for improvements.
Ensure target process improvement opportunities are supported by valid and achievable business cases.
Set direction and priorities for the team aligned with the overall goals for the function.
Set aggressive targets for process improvement efforts, provide direction and priorities to meet.
r exceed set targets while ensuring all changes are in line with established risk appetite.
Track and report on impacts of initiatives in terms of cost saves, cost avoidance as a result of Lean Six Sigma initiatives.
Remove obstacles and demonstrate a bias for action.
Manage multiple, concurrent and complex priorities.
Lead or influence a team of Lean Six Sigma certified analysts to execute projects which deliver process improvements, with measureable impact that is financial (hard or soft savings, revenue) or strategic.
Champion Lean Six Sigma and process excellence methods across the Bank.
Other duties as assigned.
Responsible for providing employees timely, candid, and constructive performance feedback, developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth, developing the appropriate talent
pool to ensure adequate bench strength and succession planning, and recognizing and rewarding employees for accomplishments.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Bachelor's degree in Business, Engineering or other applicable field required. Master's degree highly desirable.
Demonstrated proficiency with Lean tools/methods.
Lean Six Sigma Master Black Belt certification, preferred.
Proficiency with Microsoft Office software, including Visio, SharePoint, Word, Excel, PowerPoint, etc.
Knowledge of Business Process management tools preferred.
Minimum 10 years' experience leading process improvement efforts with proven ability to drive continuous process improvement of product design, program management, and business processes in the financial services industry.
5 Years of management experience or equivalent preferred.
Strong business acumen and ability to build consensus with all business partners.
Proven track record of leading successful change across functional and geographic boundaries.
Demonstrated ability to understand and document processes at varying degrees of detail.
Demonstrated experience in initiating, managing and implementing complex business transformation projects/programs.
Experience in constructing actionable strategies and managing the implementation.
Demonstrated ability to lead and motivate others.
Director, Process Optimization (Master Black Belt)
LOCATION -- Cincinnati, Ohio 45202
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Fifth Third Bank