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Director, Process Improvement

Expired Job

Teletech Holdings, Inc. Englewood , CO 80110

Posted 2 months ago

DIRECTOR, PROCESS IMPROVEMENT

POSITION SUMMARY:

Manages continuous improvement for global projects and / or dedicated client. Facilitates, leads and mentors teams through process improvements efforts. Provides technical expertise to the company in the areas of statistics, Lean Six Sigma methodology, tools, and practices.

DUTIES AND RESPONSIBILIITIES:

  • Team leadership and mentorship of Lean Six Sigma Black Belts through managing large-scale global initiatives

  • Identifies, charters and manages process improvement projects including communication, recognition and providing advanced statistics / Six Sigma support

  • Offers support in assessing client profitability and business process effectiveness for client based programs and products

  • Recommends process standards to ensure consistent methodology and standardize organization requirements

  • Acts as a change agent to lead and support the global deployment of STEP and supports ongoing process improvement training efforts worldwide

  • Provides process mapping and other related process documentation for new client project implementation

  • Develops and maintains reports which enable the management of continuous performance improvement and operational excellence

  • Supports departmental improvements such as tools, templates, process

QUALIFICATIONS:

  • BA / BS or equivalent experience, MBA preferred

  • Six Sigma Master Black Belt training certification required

  • 5-7 years experience in process improvement methodology

  • 7-10 years experience leading teams with proven success

  • 5-7 years experience in project management and process improvement methodology

  • 5-7 years experience in call center industry

  • Experience in managing cross functional teams

  • Proficient in Microsoft Windows applications

  • Proficient in Visio and Minitab

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

Employment Requirements:
TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

'1497581


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Director, Process Improvement

Expired Job

Teletech Holdings, Inc.