DIRECTOR, PROCESS IMPROVEMENT
Manages continuous improvement for global projects and / or dedicated client. Facilitates, leads and mentors teams through process improvements efforts. Provides technical expertise to the company in the areas of statistics, Lean Six Sigma methodology, tools, and practices.
DUTIES AND RESPONSIBILIITIES:
Team leadership and mentorship of Lean Six Sigma Black Belts through managing large-scale global initiatives
Identifies, charters and manages process improvement projects including communication, recognition and providing advanced statistics / Six Sigma support
Offers support in assessing client profitability and business process effectiveness for client based programs and products
Recommends process standards to ensure consistent methodology and standardize organization requirements
Acts as a change agent to lead and support the global deployment of STEP and supports ongoing process improvement training efforts worldwide
Provides process mapping and other related process documentation for new client project implementation
Develops and maintains reports which enable the management of continuous performance improvement and operational excellence
Supports departmental improvements such as tools, templates, process
BA / BS or equivalent experience, MBA preferred
Six Sigma Master Black Belt training certification required
5-7 years experience in process improvement methodology
7-10 years experience leading teams with proven success
5-7 years experience in project management and process improvement methodology
5-7 years experience in call center industry
Experience in managing cross functional teams
Proficient in Microsoft Windows applications
Proficient in Visio and Minitab
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .
TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Teletech Holdings, Inc.