Director Pre-Service

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0 Shift: Day Schedule: Day

Position Summary

The Director of Pre-Service creates the strategic vision for financial clearance of all scheduled patients into the health system. The Director works with clinical leadership to ensure this vision meets the needs of the clinical teams and objectives of the IBU's; provides oversight of pre-registration, insurance verification/authorization, scheduling, patient payment estimation teams; assures regulatory compliance; establishes long range planning and goal setting, and drives continuous improvement, standardization and alignment. Hospital-based leaders may have a dual matrixed reporting structure.

Requirements

• Bachelor's Degree in Business Administration, Health Care Administration, or Clinical Administration or equivalent job experience preferred

• Eight (8) years of experience in either Pre-Service/Patient Registration/Collections/Cash Management experience

• Two (2) years of pre-registration or insurance verification experience

• Five (5) years of experience in managerial/supervisory capacity in a hospital or health system patient access related function

• Experience working as a member of a multidisciplinary team

• Consideration may be provided to internal applicants not meeting the educational requirements

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our caregivers

• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve

• Market leadership: Washington state's largest community-based, locally governed health system

• Employee-centric: Named Forbes "America's Best Employers by State" in 2023

• Technology: "Most Wired" health care system 15 years in a row

• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities

• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $88,771.00 - $128,906.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.