Director, Pool Operations

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

This position is responsible for the overall management of the respective Food and Beverage Areas (Recreation, Nautilus, SOAK Cabanas and Beach) to include: staffing, training, scheduling of managers and employees, planning and coordinating all restaurant and recreational activities, as well as organizing, directing and coordinating all recreation activities to ensure efficient operation of the department (s) to ensure efficient operation of the department. Producing a quality product which exceeds the guest's expectations and hotel standards and is delivered in a friendly and professional manner.

Essential Functions and Responsibilities

• Directs the multiple areas of pool, beach and recreation, and oversees all F&B Area Managers, Assistant F&B Area Managers and Supervisors

• Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies

• Responsible for forecasting and budgeting of his department

• Adhere to budget throughout the year and OT analysis

• Provides floor coverage as needed

• Represents the department in meetings and other events. Attends resume, pre-cons, line up, staff and other meetings as required

• Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlets and recreation areas and delegating administrative responsibilities when necessary

• Organizes departments through the creation of checklists, seating charts, pars and centralizing information and supplies

• Staffs F&B outlets and recreation department for staff and management based on the information and needs as presented and defined by the Executive Management

• Plans 30/60/90 day forecast, yearly budget, and employee needs

• Promotes within and outside of the hotel to generate sales

• Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation

• Evaluates the various reports supplied by supervisors and submits written observations on forms provided as require

• Directs staff towards the goals of the Loews Hotels as defined by management.

• Ensures proper handling of guest checks and payment transactions.

• Intercedes and/or fills in for employees should need occur.

• Trains or supervises the training of all department employees.

Supportive Functions and Responsibilities

• Encourage a positive attitude among employees and ensure that all guests, employees, and management are treated with courtesy and respect

• Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance

• Is polite, friendly, and helpful to the guests, management and fellow employees

• Attends all appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Executes emergency procedures in accordance with hotel standards

• Complies with safety regulations and procedures

• Complies with hotel policies and rules.

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

• Other duties as assigned

Qualifications

• Must have experience in, and able to train and motivate staff

• Must be able to work under pressure

• Agility in multitasking

• Ability to make sound business decisions

• Must maintain high standards of service.

• Must be fluent in English (read, speak and write).

• Excellent communication skills are essential

• Must be customer service oriented and have excellent hospitality skills

• Must be flexible to work any shift, including weekends and holidays

• Must be able to obtain Food Handler's Card

Education:

• High School Diploma

Experience:

• 5-7 years of F&B management, preferably in a Pool Operation

Licenses and Certifications:

• Food Handler cert