Director Piercing And Innovation

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

JOB SUMMARY:

The Director, Piercing Services and Innovation is responsible for leading and managing the customers' perception of the brand. The primary focus for this role is to build our customer experience brand strategy and the necessary infrastructure to evaluate, identify, initiate and lead customer experience initiatives, with a heavy focus on the body piercing business and expanding the brand through new service initiatives and mobile activations . This person will partner with Field, Merchants, Marketers and Operational Team Members and Leaders at all levels of the organization to carry out these accountabilities. The Director, Piercing Services and Innovation will lead innovation and project management teams to move the organization towards an optimal customer experience.

MAJOR RESPONSBILITIES/ESSENTIAL FUNCTIONS:

• Oversees the Banter body piercing business, ensuring both a superior Customer Experience and operational excellence at each internal and external customer touchpoint. Raises & sets body piercing industry standards by setting high expectations in policy, procedure, product and customer experience. Partners with Field Leaders on the effective onboarding and performance management of body piercers. Partners with marketing and merchandising teams as a stakeholder in key decision making, ensuring a memorable customer experience. Leads piercing training manager in creation and execution of internal apprenticeship program. Supports personnel management for body piercers and store teams to ensure smooth integration for all team members.

• Guides training managers in delivering a best-in-class onboarding and career

• Generate and oversee the implementation of new initiatives and innovative approaches to current strategies or business plans/concepts. Continue to strategize with team to create, inspire and support ideas to drive Banter's growth to $1Billion.

• Builds and maintains appropriate P&L models for all relevant business categories, and partners with Finance on performance projections and KPIs.

• Builds interpersonal relationships with critical stakeholders and senior leadership to deploy new business initiatives: developing sustainable process, training, and launch strategies for effective and scalable go-to-market execution.

• Oversees the project management of rollouts, training initiatives, and mobile activations as related to services, innovation, and brand expansion initiatives.

Performs additional duties and projects as assigned.

POSITION QUALIFICATIONS:

Education:

Bachelor's degree required. Master's preferred

Years of Job-Related Experience Required:

10+ years

Technical/Other Skills Required:

Proficiency in Microsoft Office Suite, Zoom

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance

• 401(k) matching after one year of employment

• Generous time off + company holidays

• Merchandise discount

• Learning & Development programs

• Much more!