Director, Performance And Test Engineering

The Director of Site Reliability and Test Engineering will lead our efforts to enhance the stability, performance, testing and overall reliability of our software applications. This role combines aspects of software engineering with IT operations and testing to oversee a team responsible for designing, implementing, and maintaining scalable systems. You will play a critical role in managing our cloud based infrastructure, developing automated solutions for operational aspects, leading a testing team and ensuring the highest level of system and application uptime.

Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world's best companies to provide services that help employees perform their best and support families to thrive both personally and professionally

What you will be doing:

• Lead the Site Reliability and Test Engineering teams, fostering a culture of accountability, innovation, and team spirit.

• Develop and implement strategies for 24/7 system monitoring, disaster recovery, and efficient incident response to maintain high availability and performance.

• Oversee the creation and maintenance of automated testing frameworks to ensure the reliability and security of all releases.

• Develop and implement comprehensive QA strategies and processes to ensure product quality, including manual and automated testing frameworks.

• Collaborate with cross-functional teams (including Development, Operations, and Product Management) to identify and resolve scalability challenges and performance bottlenecks.

• Drive continuous improvement initiatives, adopting best practices in DevOps, SRE, and Agile methodologies.

• Manage budgeting, forecasting, and resource allocation to support team and infrastructure needs effectively.

• Define and track key performance indicators (KPIs) related to system reliability, uptime, and incident management.

• Proven experience in developing and executing testing strategies and processes.

• Strong knowledge of software testing/QA methodologies, tools, and processes.

• Strong technical foundation in distributed systems, cloud computing (AWS, Azure, GCP), and software engineering practices.

• Experience with automation tools (e.g., Selenium, Terraform), containerization (e.g., Docker, Kubernetes), and continuous integration/continuous deployment (CI/CD) pipelines.

• Proven ability to develop and mentor teams, driving both technical and professional growth.

• Excellent problem-solving, organizational, and communication skills.

• Ability to strategize and execute under pressure, with a flexible and adaptive approach to challenges.

What we hope you bring to the role:

Education

Bachelor's Degree in Computer Science, Engineering, or related field is required.

Master's Degree Computer Science, Engineering, or related field is preferred.

Experience

10 years in high-availability tech environment is required

5 years in a leadership role managing site reliability, IT operations, or development teams.

A minimum of 5 additional years of experience would be considered in lieu of the applicable degree

Additional Job Requirements

• Proven experience in developing and executing testing strategies and processes.

• Strong knowledge of software testing/QA methodologies, tools, and processes.

• Strong technical foundation in distributed systems, cloud computing (AWS, Azure, GCP), and software engineering practices.

• Experience with automation tools (e.g., Selenium, Terraform), containerization (e.g., Docker, Kubernetes), and continuous integration/continuous deployment (CI/CD) pipelines.

• Proven ability to develop and mentor teams, driving both technical and professional growth.

• Excellent problem-solving, organizational, and communication skills.

• Ability to strategize and execute under pressure, with a flexible and adaptive approach to challenges.

Life at Bright Horizons:

Our home office employees support all facets of our business - and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus child care discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business - and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.