Director, People & Operations

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1

Position Overview

Reporting to the Senior Vice President and Executive Director the Director of People and Operations leads the site's People and operations strategy, including all elements of staff experience, Diversity, Equity, and Inclusion as well as all site operations and finances. The P&O serves on the Senior Leadership Team, manages a diverse portfolio of internal vendor relationships and departments, partners with Headquarters in consultation and collaboration with the Sr. Vice President/Executive Director, leads on special initiatives including but not limited to staff and organizational culture and strategic planning.

The People and Operations Director is a member of the site's leadership team and serves as a trusted advisor to the Executive Director. When directed, the People and Operations Director will serve in the Executive Director's place by representing them in high level meetings and discussions. He/she will provide oversight on time sensitive issues and initiatives that include cross-functional, organizational, and community dimensions. They are also responsible for building and sustaining an effective support structure for site staff and AmeriCorps members.

Job Description

Key Responsibilities:

Budge Development and Financial Monitoring

• In partnership with the Executive Director, monitor and provide monthly reporting on expenses and forecasts

• Monitor departmental expenses and recommend strategies to ensure that City Year San Antonio meets quarterly expense goals

• Manage purchasing and invoice processes, including expense reports, purchasing cards, petty cash, and travel budgets (when applicable)

• Lead annual budget design process for the site

• Serve as the liaison to the Site Board Governance and Nominating Committee

People Strategy

• Working with the Executive Director, lead a data-driven strategy to foster a positive staff culture, including professional development and staff engagement initiatives

• Partner with hiring managers to develop and coordinate lead talent sourcing, recruitment and hiring strategy for all open positions

• Coordinate new staff onboarding to ensure all new staff have the necessary materials, information, and support to start strong.

• Develop and co-lead Executive Leadership and whole team retreats and meetings with the Executive Director

• Serve as liaison with City Year headquarters as part of the People Points community, helping to weigh in on, develop and communicate organization-wide policies and practices.

• Support staff and AmeriCorps members with understanding and navigating City Year benefits and HR policies and resources; serve as a point person for HR-related policies and questions as needed.

Site Operations

• Works with Executive Director to help execute the strategic plan.

• Lead efficient and positive operational impact of City Year Providence site.

• Oversee responsibilities of maintaining relationships with building management and vendors to proactively address issues in a timely manner.

• Maintain and update site intranet and communications, including SharePoint and Microsoft Teams environment, as well as support user-experience in other systems, including Workday, and Microsoft Suite.

• Manage office camp-firing policies (community upkeep and maintenance) and communal office space to ensure consistent organization and cleanliness.

• Ensure successful implementation of Corps Experience elements including uniform management, bus passes, pantry, relocation payments, and temporary housing efforts.

• Target and assess IT issues and needs at the site-level and track site assets.

Executive Office Management

• Lead the execution of City Year Providence strategic plan as a member of the Senior Leadership Team.

• Supervise Community Partnership Manager and provide coaching and performance reviews that contribute to their development as skilled professionals.

• With direction from the Executive Director, manage workflow of the Executive Office and Site Leadership Team.

• Develop agenda for staff meetings and facilitate in collaboration with staff members

• Foster productive and collaborative relationships internally and externally on behalf of the Executive Director and site leadership as requested.

• Establish and communicate site-wide policies and procedures on behalf of City Year Providence and in consultation with City Year Inc.

Sitewide Support Initiatives

• Support ED in organizing and communicating with CYPVD Advisory Board, including board meetings and retreats.

• Works in collaboration with all site departments to ensure effective, smooth support site-wide collaboration of site wide events (Opening Day, Graduation, etc.)

• Leads collective site efforts and accountability measures for site-wide initiatives such as Diversity, Belonging, Inclusion, and Equity work and Site Advancement Planning

• Serve as site contact tracer and COVID coordinator to ensure the safety and wellbeing of our community

• Leads collective site efforts and accountability measures for site-wide initiatives such as Diversity, Belonging, Inclusion, and Equity work and Site Advancement Planning

• Develop and execute health and safety plans in the workplace according to legal guidelines

Qualifications

• College degree required

• Minimum of 5 years of experience successfully leading cross-functional teams, managing Human Resources/people work, and operations

• Demonstrated ability to lead directors and managers in the creation and implementation of multi-faceted operating plans and budgets

• Organization and project management skills; able to manage multiple tasks, priorities, and stakeholders effectively in a complex environment; ability to generate results and complete projects within deadlines.

• Experience developing new programmatic and financial partnerships with community-based organizations, corporations, and civic leaders

• Excellent analytical, verbal and written communication skills along with a high level of diplomacy, discretion and problem solving ability

• Expertise in Microsoft Suite is a plus

• Experience conducting conflict resolution, coaching, and group facilitation exercises

• Leadership, influencing and negotiation skills a must

• Deep understanding of City Year's mission and core values

Benefits

Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.

COVID-19 Notice

Our number one priority is the health and safety of our employees and AmeriCorps members and their families; our students and school partners; and the community at large from COVID-19. Proof of COVID-19 vaccination is required for employment and service - all staff members, including remote staff, and AmeriCorps members are required to be fully vaccinated* no later than their start date. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the organization pursuant to applicable law. Notwithstanding any language herein, City Year will comply with any state, local, or federal orders, statutes, or regulations that may conflict with the COVID-19 vaccination policy.

• Individuals are considered fully vaccinated 14 days after the completion of their primary vaccination series.