Director, People Analytics

Job Description

Role Overview:

As our Director of People Analytics, you'll be the driving force in using data-driven insights to propel our business forward. In this pivotal role, you'll work hand in hand with stakeholders across our People and Places division to unearth critical business questions and devise strategic solutions.

Your primary responsibility will involve crafting and executing a strategy for delivering people insights, data modeling, and data governance, all while ensuring alignment with our organization's broader objectives. You'll have a direct influence on key areas such as workforce planning, recruitment, talent development, performance management, DEI&B, and employee engagement.

As the leader of the People Analytics team, your role will be both managerial and inspirational. Successful leadership requires an aptitude for telling compelling stories with data, fostering data literacy among partners, and an ability to delegate while optimally prioritizing tasks.

Main Responsibilities:

• Cultivate an impactful outcome-driven culture for our strategic plan, in alignment with People and Places leadership.

• Lead a team of analysts focused on consultation, insight delivery, data literacy enhancement, and data modeling.

• Shape the team roadmap in alignment with People and Places and broader priorities.

• Mastermind data storytelling (and partner enablement to do the same) across the employee lifecycle.

• Proactively build and maintain relationships with P&P COEs (e.g., talent acquisition, total rewards, DEI, talent and organizational development), People Partners, and key business stakeholders (e.g., Finance, Data Governance, IT)

• Streamline our insights delivery approach to the business and HR leadership.

• Empower and enable self-service and scalability in reporting through a partnership with our HRIS and People Services teams.

• Oversee the configuration, administration, and analysis of employee engagement surveys.

• Maintain a pulse on external trends in People Analytics to stay current and utilize best practices.

Qualifications:

• 12+ years of experience in an analytics field, with at least 5 years focused on HR/People Analytics, and 5 years in a managerial capacity.

• Experience in a global organization, preferably within the technology industry.

• Acute analytical skills with proficiency in data cleaning/manipulation, visualization, and statistical analysis.

• Proficient with analytic tools such as Tableau, Power BI, Excel, R, SQL

• Familiarity with HR systems (Workday preferred), plus basic HRIS reporting and dashboarding.

• Awareness of Governance, HR data privacy, and compliance requirements.

• Stellar communication and presentation skills with an ability to distill complex information into a digestible format.

• Deep understanding of HR practices and processes.

• A knack for balancing and prioritizing in a fast-paced tech environment.

• We're looking for someone who is passionate about fostering growth and psychological safety within a team, building robust partnerships across multiple stakeholders, and contributing actively to our inspiring vision and mission.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $168,000.00-$252,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.