Patelco Credit Union Dublin , CA 94568
Posted 1 week ago
About Patelco Credit Union
We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and wellbeing of its membership. With more than 400,000 members primarily in and around northern California, Patelco is committed to improving their members' financial well-being and fueling hope and opportunity for its members by offering personalized solutions, advice, and expertise that empower them to achieve personal financial freedom. Founded in 1936 with $500 in assets by employees of the Pacific Telephone and Telegraph Company, Patelco is in the top one percent of U.S. credit unions with more than $8 billion in assets.
Overview
Under the general guidance of the VP of Operations, the Director, Payment Operations is responsible for the management, operations and compliance with the rules, regulations and policies that govern financial institutions as well as the implementation of systems and processes for regulatory requirement and operational efficiency. This position will be responsible for providing strategic insights, innovation and develop initiatives to improve service quality and member experience to contribute to grow the business and provide exceptional value to internal teams and members.
The Director of Payment Operations is responsible for development and execution of payment strategies and will partner with functional partners to achieve strategic initiatives. In this role, the Director, Payment Operations is a key position that is responsible for driving the operations, development and delivery of payments in ACH (Receiving and Origination), check in-clearings and returns, wire transfers, bill payment, mobile deposits and in the area of money movement. The position also includes other processes that supports the product and services related to member accounts such as deposits and payments, account research and adjustments, levies and court orders.
In addition, this role will be responsible for overall strategy of the functionality of the credit union ATM network and manages network relationships. This role is responsible in managing ATM Operations, overseeing the fleet performance and uptime, vendor management including software testing and security upgrades. Strategically planning to leverage the ATM as a delivery channel.
This position will be responsible for systems, configuration, tools, and resources required to enable organizational performance to deliver member experience in payment services. This position will be required to think enterprise wide and to plan for all aspects of money movement to support deliver channels.
The Director, Payment Operations works in a collaborative environment with project management, core system, technology development, vendors and other department leaders while managing projects to define and design service platforms at the enterprise level and ensuring end to end service delivery
Responsibilities
Accountable for the direction and the full range of operation of Operational Support Department
Oversee compliance in the performance of day to day functions to ensure regulatory adherence
Responsible for audit results and act as a liaison with internal and external auditors
Demonstrate the ability to review and implement Risk Assessments for department functions
Responsible for maintaining efficient ATM operational processes and staff performance
Ensure efficient operation of ATM fleet, ATM networks and ATM infrastructure
Manages ATM vendors for contracted service level agreements and escalations
Provide successful leadership in leading tactical action plans for the credit union to achieve goals
Direct and oversee project management functions to maximize efficiencies within the Department
Develop and implement new procedures, process, and systems for continuous improvement
Implement initiatives to increase operational efficiency, quality, and productivity
Leads enhancements of payment systems and account servicing to leverage automation
Manage operational development and deployment of enhancements and/or new systems
Maintains an in-depth knowledge of regulations and change in the regulatory requirement
Achieve a deep understanding of trends in the payment industry and possible impact
Research new developments and technical advancements in the industry, using knowledge gained to implement and incorporate changes that will further organizational goals
Assist in the preparation of annual department budget and planning and adherence to budget
Develop action plans to meet short- and long-term organizational objectives
Evaluate and make recommendations for vendor selection and monitor vendor performance and standards/conduct due diligence reviews
Ensure service level standards are met while maintaining a high level of quality and consistency
Serve as primary contact for escalated member issues related to Operational Support
Ensure Business Resumption Plan is established and reviewed annually to ensure compliance to Credit Union
guidelines.
aligned to attain corporate mission, vision, and goals
Build and maintain partnerships with leaders to collaborate to meet overall objectives
Develop, maintain, and distribute monthly productivity, ability to analyze data and statistics to build business intelligence
Ability to take on other duties as assigned while managing competing priorities
Functional Competencies
Enterprise thinker who leads, manage, and problem-solves for the good of the organization
A results-oriented leader who takes ownership to develop and execute strategies to achieve the Credit Union's objectives.
Strong vendor management and leadership qualities to lead cross functional group
Ability to lead others through influence management
Strong organizational skills, planning and collaboration
Effective communications and teamwork skills with high concentration on service orientation
Coach, develop and set clear expectations for managers/supervisors and team
Manage resources to optimize efficiency and effectiveness
Demonstrate an ability to problem solve through innovative solutions
Model Patelco Credit Union's high integrity and values
Active learning and change leader
Qualifications
7+ years of work experience in managing payment systems including ACH, Wire Transfers, In-clearings, Mobile
Deposit, bank operations, financial services industry, customer service, account servicing
5+ years minimum at the managerial level in the financial industry
3+ years minimum experience in managing ATM fleet, networks and vendors
Extensive knowledge of EFT, NACHA, and Federal Reserve Regulations in payments/settlements
Knowledge of banking products; savings and loans
AAP (ACH) and/or NCP (Checks) Certification Preferred
Excellent leadership, communication skill and organizational skills required
Knowledge in building reports and data analysis to drive business intelligence in planning
Advance knowledge in Microsoft suite especially Excel and PowerPoint
Bachelor's Degree in Business, Finance or related field or equivalent work experience required
Target Base Pay
$129,605 - $162,015 per year
Compensation at Patelco
Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
We Offer
Physical Health:
Exceptional Medical, Dental, Vision, and Life Insurance benefits
Onsite fitness center at HQ and rewards for completing wellness related activities
Financial Health:
Competitive compensation packages with bonus opportunity
401(k) with 3% Safe Harbor and 5% employer match
Discounts on loan products
Tuition reimbursement
Emotional Health:
Employee Assistance Program (EAP)
PTO for part-time and full-time positions
Paid holidays
Personal Development:
On-the-job training and skills development
Internal transfer opportunities for career growth
Volunteer work
Flexible work arrangements available for specific positions
Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans
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Patelco Credit Union