Director, Patient Support Services

Overview

The Director of Patient Support Services will report to the Executive Director of Market Access and Value. This leader will be primarily responsible for developing, managing and evaluating patient support services to support the launch and growth of Replimune brands. The Director of Patient Support Services will work closely with external vendors to implement developed services to ensure patient access to Replimune products is seamless.

This position can be based either in our Woburn office or be a remote role· Our Woburn location welcomes hybrid work! Local candidates are expected to be on-site 2 days per week.· Remote candidates (i.e., living beyond 65 miles of our Woburn HQ) must be open to 10-25% travel to our Woburn HQ, every 6-8 weeks or as business needs require.

Responsibilities

Key responsibilities:

• Responsible for the approach and design of various patient support services to ensure the patient journey is effective, efficient and simplistic.

• Develop KPI's for launch of flagship product.

• Responsible for leading Quarterly Business Review of Hub Vendors.

• Write RFP and analyze submissions for an appropriate Hub vendor.

• Develop copay, PAP and other patient assistance programs.

• Collaborate with Account Teams and Training to ensure understanding of policies and clinical criteria of payers to the field reimbursement team members.

• Optimize distribution data to identify successful support program metrics.

• Drive insights which can be used by the field reimbursement team to assist in patient access to Replimune products.

• Assist in building field facing tools which focus on the patient journey.

• Identify successful patient access and share best practices with internal stakeholders.

• Use developed key performance metrics to evaluate gaps in patient support services

• Develop SOPs for Hub services prior to launch and update as needed.

• Evaluate, write RFPs and select necessary patient support services vendors.

• Monitor the use of all patient support services to identify, anticipate, and treat patient needs across the continuum of care

Other responsibilities:

• Willing to undertake various responsibilities outside of your area of expertise as opportunity presents

Qualifications

Educational requirements:

College degree with MBA preferred

Experience and skill requirement:

• Bachelor's degree required, MBA preferred

• 8+ years of biotech/pharma experience with 3 years directly managing patient support services

• Experience in the oncology buy and bill model

• Demonstrated ability to develop and execute RFPs

• Strong leadership and collaboration skills and the ability to drive consensus

• Proficient in Microsoft Word, PowerPoint and Excel

• Deep understanding of performance and operational indicators of success

• Demonstrated experience in managing vendor budgets

• Strong background in pharma data platforms

• Demonstrated negotiation skills and ability to make sound business arguments to influence internal and external decision makers

• Extensive communication and collaboration skills and the ability to drive consensus

• Ability to thrive in a fast-paced start-up environment with high expectations and accountability for the quality and timing of deliverables

• Willing to undertake various responsibilities outside of your area of expertise

• Experience in influence management across internal stakeholders and external partners

This position can be based either in our Woburn office or be a remote role· Our Woburn location welcomes hybrid work! Local candidates are expected to be on-site 2 days per week.· Remote candidates (i.e., living beyond 65 miles of our Woburn HQ) must be open to 10-25% travel to our Woburn HQ, every 6-8 weeks or as business needs require.