Director-Patient Care Services

Job Summary: The Director-Patient Care Services accepts organizational accountability for services provided, directs and manages personnel for assigned areas, implements the vision, mission, philosophy, core values, evidenced based practice and standards in assigned areas, leads and directs patient care delivery systems.

Develops, implements, and maintains recruitment and retention and succession planning programs that promote a personally fulfilling workplace environment, culture for quality patient care, and positive patient experience. Demonstrates business acumen and provides proactive administrative, human resource, financial, and multidisciplinary clinical management 24 hours a day, 7 days a week, for multiple cost centers or patient care areas and related programs to meet the demands of cutting-edge interdisciplinary health care delivery. Ensures areas of responsibility are survey-ready at all times and in compliance with requirements of applicable planning, regulatory, inspecting agencies, and Loma Linda University Medical Center-Murrieta (LLUMC-Murrieta) policies.

Develops, implements, and maintains a unit or department-specific performance improvement and patient safety and reliability program utilizing tools such as the Six Sigma framework of define, measure, analyze, implement, and control. Engages staff and collaboratively establishes department-specific dashboards to measure on-going performance. Ensures that areas are in compliance with organization-wide dashboards and benchmark criteria.

Participates in strategic planning process and aligns departmental goals and objectives with the mission, vision, and values of the organization. Mentors and coaches staff in transforming culture, processes, and clinical practice that follows the patient centered care model. Develops, maintains, and evaluates information processes that promote client outcomes. Performs other duties as needed.

Education and Experience: Master of Science Degree in Nursing required, or, Bachelor of Science Degree in Nursing and a Master of Science Degree in healthcare, finance, administration, business or education required. (Master's degree in progress acceptable with quarterly reports). Minimum three years of nursing leadership experience which has provided opportunity to demonstrate competencies in, clinical nursing, leadership, administration, education, and staff development required.

Knowledge and Skills: Knowledge of healthcare law and finance required.

Able to read; write and speak with professional quality; use computer and software programs necessary to the position, e.g., Word, Excel, Power Point, Access; operate and troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors on computer screens; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place; read documents necessary to position.

Licensures and Certifications: Active California Registered Nurse Licensure required (RN). Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), certifications issued by the American Heart Association required.