Director, Partnership Operations

Sofi Jacksonville , FL 32277

Posted 3 weeks ago

Who we are

SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members' financial lives, and to help every member Get Their Money Right. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we've grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company's mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you.

The role

The Director of Partnership Operations is responsible for managing operations for the Money partnership portfolio. You will be directly responsible for service delivery, operational cost management of the portfolio and, customer experience and productivity improvement.

What you'll do:

  • Set strategic operational vision for the Samsung partnership

  • Oversee operational expenses and service delivery

  • Strong partnering with cross-functional operations teams to include customer service, risk, financial crimes, and collections. Requires frequent communication and collaboration

  • Strategic partner/liaison for the partner working relationship between Samsung, Product, Engineering, etc.

  • Liaison between the partner, Product, and Marketing teams to communicate and deliver operational requirements

  • Develop and execute customer experience and cost efficiency plans

  • Work closely with the partner to develop strategies that improve the product and experience

  • Manage KPIs and provide performance updates to internal stakeholders and partners

  • Perform other duties as assigned

What you'll need:

  • Minimum of 7 years' experience in a leadership role, or any combination of education and experience that would provide an equivalent background

  • Requires BA/BS degree or equivalent experience. MBA preferred

  • Familiarity with financial services, consumer business, and technology

  • Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively

  • A clear communicator with excellent verbal and written communication skills

  • Strong analytical and organization skills

Why you'll love working here

  • Competitive salary packages and bonuses

  • Comprehensive medical, dental, vision and life insurance benefits

  • Generous vacation and holidays

  • Paid parental leave for eligible employees

  • 401(k) and education on retirement planning

  • Tuition reimbursement on approved programs

  • Monthly contribution up to $200 to help you pay off your student loans

  • Great health & well-being benefits including: telehealth parental support, subsidized gym program

  • Employer paid lunch program (except for remote employees)

  • Fully stocked kitchen (snacks and drinks)

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

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Director, Partnership Operations