Director, Outbound Transportation Operations

Chewy Dania Beach , FL 33004

Posted 4 months ago

Our Opportunity:

Chewy is seeking a highly motivated, passionate, results oriented Director, Outbound Transportation Operations to join our exciting, fast paced team in Dania Beach, FL. Our team is growing and if you are equally passionate about supply chain, e-commerce and career growth, an opportunity at Chewy may be a great match! As a Director of Outbound Transportation Operations, you will lead a team from our Dania Beach office responsible for the following Transportation initiatives: new parcel carrier onboarding, parcel carrier scorecard management with monthly/quarterly meetings, outbound parcel damages, On-Time Delivery improvements, Fulfillment Center Best Practice adherence, creating and managing standard work, monthly exception management and driving Best Practice documentation. This is a rare opportunity to work side by side with smart, passionate, and highly motivated entrepreneurs in an amazing environment as we work together to create a household name. You will be involved in many aspects of building the business and will not be limited by the small-minded bureaucracy typically found in larger companies. We are looking for someone who has the personality, passion, excitement and drive to succeed!

What you'll do:

  • Manage all aspects of ecommerce small parcel operations.

  • Manage direct reports as well as aspects of hiring and recruiting.

  • Manage a team of Analysts, coordinators, and multiple carriers.

  • Manage On-Time Delivery, Best Practice documentation, and Onboarding of new carriers.

  • Work with Fulfillment Centers, Customer Service, Technology, Sales and Operations Planning, and executive leadership to identify areas of opportunity to improve total delivery experience to Chewy's customers.

  • Work with IT to develop/enhance systems to help achieve transportation processes and automate manual processes. Be the super user and subject matter expert for small parcel operations.

  • Must be willing to travel

What you'll need:

  • BS/BA in Supply Chain, Logistics, Operations, Business Administration or Business Management

  • 7-10 years of Supply Chain experience

  • Current managerial responsibility of a team of 5+

  • Ability to collaborate with cross functional stake holders, influence decisions, and recommend a course of action based on data analytics

  • Ability to drive process improvement by implementing checks and balances and identifying process steps that can be automated

  • Detail oriented and possess superior organizational, self-motivation and problem-solving skills

  • Tenacity pursuing carrier performance issues and strong sense of urgency to correct/improve

  • Expand on carrier performance evaluations, leading to an increased On-Time Delivery and improved customer experience

  • Extensive knowledge in transportation, operations management, and small parcel networks

  • Manages the daily operation of Chewy's network to customers

  • Maintain compliance to Best Practices and SLAs with Chewy Fulfillment Centers

  • Solid understanding of data analysis including advanced proficiency with Excel

  • Proven leader, record of building teams, creating metrics and delivering results

  • E-commerce background is a requirement

  • Startup experience is a plus

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Director, Outbound Transportation Operations