Director Operations Support-Homecare

Res-Care, Inc. Louisville , KY 40202

Posted 3 weeks ago

Title: Director Operations Support-HomeCare

Job Category: Operations Management

Line of Business: Support Center Services

Branding: ResCare

About this Career Opportunity:

The Director, Operations Support partners with operations to ensure quality and integrity in services and stability and process efficiency in operations in their assigned region. The Director, Operations Support will, in conjunction with operations leaders, develop, implement and monitor improvement plans related to quality audits, external survey and accreditation results and ensure compliance with State, Federal and company requirements. They will provide support to drive improvements in the quality of service delivery and customer satisfaction. The Director, Ops Support provides assistance and direction for field operations in implementing, maintaining and improving service delivery processes.

  • Analyzes available reporting and other information to identify areas in need of improvement. Works with regional operations leadership to identify priorities, determine operational needs and recommend actions to drive improvement

  • Assist in the Development, Implementation and Monitoring of Corrective Action and Prevention Plans.

  • Travels to locations within area of responsibility to evaluate process, delivery of care and provide education and ensure that plans of actions and processes are implemented following Quality Reviews and pre/post survey reviews from accreditation, state and funding sources.

  • Provide detailed report of operational support provided within 2 working days; communicates pertinent visit findings to location leadership and upline management

  • Communicates with the Compliance department any reportable findings or issues identified during the site visits that could potentially put the Company at risk

  • Provides expertise regarding policy interpretation, process improvement and follow-up actions required

  • Use data from additional sources such as audits, Critical Incidents, Satisfaction Surveys, and regulatory reviews to guide development or revision to quality improvement goals and objectives

  • Reinforce the consistent utilization of the company's Risk management systems to maximize the safety and security of employees and those receiving services

  • Work with operations to ensure that Critical Incident Reports are submitted according to company policy and follow-up is completed in a timely fashion

  • Provides follow up on Critical Incidents to ensure that final outcomes are properly documented in the CIR database and Root Cause analysis is completed as needed

  • Possess expert knowledge related to accreditation standards and review processes, providing technical assistance/consultation to those operations seeking accreditation including assisting operations with maintaining ongoing documentation in preparation of accreditation.

  • Support Implementation of consistent processes for site/record reviews and quality improvement efforts

  • Support newly-acquired and start-up operations to fully implement company systems

  • Support operations to follow procedures for measuring customer satisfaction in accordance with company guidelines.

  • Keeps abreast of all company policies/procedures; local/state/federal laws/regulations and applicable accreditation standards.

  • Serves as a liaison between field locations and support center for recommendations in revisions or modifications of company policies as identified.

  • Provides education on Company policy, operational process and procedure. Ensures that all staff understands their responsibility with regard to the improvement plan.

  • Accountable to proactively identify issues and request assistance up-line as indicated

  • Researches, plans, organizes, develops and conducts training programs as needed

  • Attends courses/seminars/workshops, reviews industry publications. Keeps abreast of relevant technology.

  • Participates in special projects and other duties as assigned.

Position Requirements

  • Bachelor's degree in human services, education, social work, or other health-related field or professional licensure (e.g., nurse, therapist, etc)

  • Knowledge of quality assurance concepts, systems, and methods for implementing improvement activities.

  • Experience in quality assurance (including conducting audits and the development of corrective action plans), training and development, project management, continuous quality improvement.

  • 8 years or related quality or operations experience including at least 3 of which is in a management or supervisory capacity in a related field

  • Strong knowledge of related operations and regulations required

  • Understanding of accreditation standards/processes preferred

Knowledge, Skills, Abilities

  • Must be able to work independently

  • Requires excellent written and oral communication skills

  • Strong education and presentation skills required

  • Proven ability to manage multiple priorities

  • Working knowledge of regulatory requirements for assigned line of business

Travel Requirements

  • Must be willing to work flexible hours and generally travel 75% of the time

  • Intermittently up to 100% travel may be required based on the requirements of the business

Work Environment

  • Reviews will be completed in the operations to include residential homes, day programs, host/foster family homes, client homes and offices

  • Remote work such as developing reports and preparation can be completed at home offices

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare also offers a PayOUT program that allows employees to set their own pay day. Click here to learn more about this program.

About Our Company

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Director Operations Support-HomeCare.

About this Line of Business

As one of the industry's largest providers, HomeCare services offers care for more than 20,000 individuals across the country. We deliver quality, compassionate and highly individualized in-home care and support that helps seniors stay at home - all while maximizing their dignity, privacy and independence. Whether our clients are recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, our services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities.

HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care and other programs, as well as differentiated offerings in home monitoring with Rest Assured Telecare that help reduce hospital visits and keep people in their homes longer.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Director Of Operations

Mckesson Corporation

Posted 4 days ago

VIEW JOBS 3/24/2020 12:00:00 AM 2020-06-22T00:00 This position is responsible for the operational activities of a variety of functional departments, distribution center(s), and facility(ies). Reviews and analyzes reports, records and directives, and confers with managers/ supervisors to obtain data required for planning activities, continuous improvement, capacity planning, effective cost management and client based profitability analysis. Responsible for maintaining appropriate distribution environments, coordinating with facility resources, monitoring services and local leadership teams. Responsible for consistent and effective inventory management practices across 3PL locations. This position has a high level of interaction with Sales, Program Management and clients, participating in the RFQ process, pricing proposals, initial Sales visits and program launches. Will be responsible for representing operations in discussions relative to client service commitments and their associated costs. This position will utilize a knowledge of regulatory requirements to respond appropriately to requests by clients with compliant solutions. Employee Management * Ensure high quality employee attraction, engagement, and development at all levels. * Build bench strength through modeling ICARE/ILEAD and development of a high-performing culture. Work with regional management on succession planning. * Effectively manage all people issues including, but not limited to, labor, turnover, generational, and diversity and inclusion. * Provide leadership and support for on-going training initiatives for management and employees. * Develop a strong team of DC leaders and provide coaching and appropriate development opportunities for direct reports. * Direct staff to provide a work environment that fosters creativity, productivity, collaboration, and accountability. * Maintain an engaged work environment by having a strong and friendly presence both on the floor and in the office. General Management and Operations * Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Communicates organizational strategy and translates it into a functional strategy * Collaborate with business management to develop and align strategic initiatives to implement locally. * Develop the vision for the 3PL distribution network, while tracking current processes and regularly assessing if best practices are in place. * Participate in Sales activities, communicating and responding to operation's capabilities while identifying opportunities for Enterprise wide solutions and facilitating the relationships with other McKesson businesses as appropriate. Financial Ownership * Utilize financial acumen and knowledge, especially in making business decisions. * Provide data driven input for the 3PL operational budget. * Develop tools to manage for operational teams within facilities to make data driven labor decisions for short, mid, and long-term planning.. Cross-Function Partnerships * Coordinate with Transportation team and Contractors. * Facilitate the relationship between the Inventory team and Operations team, to guarantee the DC can meet customer needs. * Strategize with leaders across the network to stay ahead of changing customer needs, industry advances, and labor planning concerns. * Facilitate success within the building by monitoring, preventing and solving any concerns outside of the distribution center. Compliance and Safety * Oversee compliance with federal, state, local, and company policies and safety regulations. * Assist the management team in diagnosing any safety concerns, and creating ideal solutions. * Ensure the building is always prepared for either an internal or external audit. Minimum Job Qualifications (Knowledge, Skills, & Abilities): * 13+ years operational experience including 10+ years managerial experience Education 4 year degree or equivalent experience Critical Skills * Requires detailed functional and operational expertise, and broad company knowledge. At this level, begins providing professional, thought and technical leadership in area of responsibility. * Capable of handling multiple priorities and extensive time demands regarding both logistics and employee problems and engagement. Effectively navigates through complex situations, both internal and external, that may require multiple decision makers. * Advanced knowledge of Operations/Distribution/Pharma Supply Chain Management. * Excellent organizational skills, excellent communication skills (verbal/written), management skills, and presentation skills * Ability to navigate highly complex issues where analysis of situation requires an in-depth understanding of organizational objectives. Applies strategic goals and direction to obtain results * Strong analytical skills and perception to assess external business environment, anticipate trends and influence strategy. Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Communicates organizational strategy and translates it into a functional strategy. ; Within Sales function, influences the development of relationships with customers who have critically strategic value. * Advanced financial and business acumen to include knowledge of key financial statements drivers and levers. * Ability to develop, drive, implement and maintain innovation and promote continuous improvement around engineering processes, customer support, cost structure and quality initiatives. * Experience with DEA regulation compliance. Additional Skills * Strong PC skills and the ability to use McKesson's suite of PC-based applications (Excel, Word, PowerPoint, Microsoft, Outlook, etc.). * Experience with warehouse management systems. * Six Sigma training or continuous improvement experience. * SAP Working Conditions: Multiple environments including office and warehouse. Must be willing to work various hours to manage across the 24-hour work day within the distribution center. McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted. Current employees must apply through the internal career site. Join us at McKesson! Mckesson Corporation Louisville KY

Director Operations Support-Homecare

Res-Care, Inc.