Director, Operations Support

City/State

Virginia Beach, VA

Overview

Work Shift

First (Days) (United States of America)

Job Summary

Responsible for planning, organizing and directing the operations of technology-based business functions of the health plan. Identifies, evaluates and quantifies the technology, information systems and business needs of the plan for the purpose of improving and/or integrating systems; providing new systems/technology and/or business solutions; and monitors system enhancements and adoption to ensure continuous quality improvement and compliance.

Leads mission critical, cross-functional initiatives from detailed business requirements development and budget approval through to successful completion. Applies lean practices across value stream to continually improve processes and outcomes

Experience with managing vendors (contract, relationship, and performance management). Travel to vendor sites required to include international travel.

Skilled in large-scale complex, health insurance case implementation and operations and is at ease in front of large customers

A high degree of technical operations experience required. Solid Background in claims management operations preferred.

Experience with managing a large team, including entry level and technical professionals

Experience with innovative process improvement techniques and proven project management skills (PMP certification preferred).

Qualifications:

BLD - Bachelor's Level Degree (Required)

Health Insurance Industry, Management

Skills

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.