Director, Operations - Quality Assurance Testing

Centene Corporation Saint Louis , MO 63150

Posted 2 months ago

Position Purpose: Provide strategic leadership on end-to-end functional quality assurance initiatives to ensure best-in-class quality outcomes for Business Operations. Collaborate with internal and external stakeholders to ensure quality assurance initiatives are fully integrated throughout the department, maximizing opportunity to improve outcomes and detect quality gaps.

  • Provide strategic direction and leadership across all department functions to improve quality assurance outcomes

  • Research, identify, and implement best practices in collaboration with Operations leadership

  • Organize and oversee activities, resources, methods, and procedures to achieve department quality assurance strategy

  • Review and implement new tools and processes and foster team concept with internal and external stakeholders

  • Collaborate with all internal and external stakeholders in identifying, developing, and implementing innovative programs and initiatives to improve outcomes

  • Present results and analysis of improvement efforts and ongoing performance measures to senior management

Education/Experience:

Bachelor's degree in Management or Business or equivalent experience. Master's degree preferred. 4 years experience in management, business, or contracting. Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff. Quality improvement experience strongly preferred. Healthcare operations experience preferred.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


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Director, Operations - Quality Assurance Testing

Centene Corporation