Director Operations

General Summary of Position

Responsible for directly coordinating, planning, evaluating, and monitoring operational and financial performance at multiple clinical offices. Manages, mentors, and oversees Office Managers to ensure quality patient care is delivered in an efficient environment.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Develops and initiates external marketing plans for the region by evaluating referral patterns and establishing and maintaining relationships with new and existing referring physicians to improve patient access to services and promote visibility in our community.Develops and monitors physician schedule deployment to maximize patient access, ensure efficient use of practice resources to improve the financial performance of the region.Directs and manages the daily operations of office/department programs and services or regions by actively problem solving and communicating essential data to physicians, managers, and staff to assure services are effectively rendered in an efficient working environment.Oversees diverse team of clinical and administrative staff in the areas of responsibility.

Interviews, hires, evaluate the performance of managers and staff assigned, and when necessary, disciplines and discharges. Develops performance evaluation standards and objectives and may monitor and evaluate staffs performance. Directs the financial performance of the region by developing, overseeing, and monitoring physician deployment, providing purchasing oversight, evaluating work RVU activity, developing regional budgets, and resolving budget variances to achieve best practice benchmarks and ensure operational viability.Ensures facilities and equipment are maintained to provide a professional setting with fully functioning equipment for the patient care experience.

Provides analysis and recommendations for capital equipment purchases and office expansions.Establishes and maintains a regulatory/compliance environment by following organizational policy and procedures and ensures that mandatory training programs are effectively implemented to ensure compliance to state, local, and federal standards and regulations.Maintains current knowledge of health care issues, standards of practice, CPT/ICD-9 codes, and professional group activities to facilitate effective planning/management.Manages human resources of the offices in collaboration with the Human Resources Manager and Office Managers by reviewing and implementing organizational policies and procedures, analyzing and recommending efficient staffing strategies, and recommending and approving employee and managerial developmental plans.Monitors patient satisfaction levels at clinical offices to ensure that all patient complaints are effectively handled to attain maximum patient satisfaction. When necessary, will act as a patient advocate to provide support to managers and resolve sensitive and/or escalated issues..Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.

Minimum Qualifications

Education

• Bachelor's degree in business/health administration or equivalent combination of education and experience required

• Master's degree in Healthcare Administration preferred

Experience

• 5-7 years Management experience in a health care or managed care setting; prior experience managing multiple clinical locations required

Licenses and Certifications

• No special certification, registration or licensure required

Knowledge, Skills, and Abilities

• Demonstrated organizational, problem-solving, interpersonal, oral, and written communication skills: knowledge of healthcare and CPT coding regulations required.

• Experience working with physicians preferred.

Hiring Range

This position has a range of $111,779 - $174,366*

Why MedStar Health?

At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.

• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.

• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.

• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation.

As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.

MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.

• We offer a competitive compensation package, with a base salary range determined by various factors such as experience, education, skills, certifications, and other business needs. Our compensation reflects the cost of labor across several geographic markets and may vary depending on job-related knowledge, skills, and experience.
  
  In addition to base pay, some employees may be eligible for bonuses, differentials and/or other incentives. Our benefits package is designed to support your physical, financial, and emotional wellbeing, with options personalized to meet your needs