Director - Operational Readiness Program Management - TTS Operations Core Accounts (Hybrid)

Group Description:

Citi Treasury and Trade Solutions Operations is responsible for Cash Operations/Service, Trade, Commercial Cards, and Client Onboarding globally. It clears more than $4 trillion payments daily for large corporations, financial institutions, and governments, into 160 countries supporting global payments. Citi is #1 SWIFT Globally & #1 Market Share for EBA/Euro 1. 448,000+ USD Clearing Transactions / 136,000+ European Clearing Transactions are executed per day. Citi has been investing in the development of new technology to provide our clients with a superior client experience as well as innovative product and solution sets. Citi is uniquely positioned, by way of our global capabilities and geographic reach, to deliver on this opportunity.

Role Description:

The TTS Operations Core Accounts Operations Readiness Program Management role will be responsible for overseeing the successful operational readiness of the build of new DDA system PISMO, and the branch conversions from Flexcube and Systematics DDA/Product processors to end state target technology across global branches, starting in the US, and then moving across other branches globally over a 4-5 year program. This is a critical modernization program for our accounts infrastructure globally, to better serve our client needs and new business opportunities. This operations role is focused on developing the overall operational readiness strategy, including operational requirements, for delivery of this conversion and ensuring Operations groups are positioned for successful implementation of the platforms. This position plays a key role in working with TTS product and technology teams to develop the requirements, rollout strategy and readiness programs required for this implementation.

This role will work directly with the Technology Heads, Global Product Heads and Regional Operations Heads and will focus on consolidating and transforming our DDA applications globally and moving functions into proper end state systems. This is to better support and leverage the new and evolving innovations, with a focus on speed, capacity, 24/7 transparency and immediate access to data. It will work across Operations and Service groups globally to ensure readiness. This role requires a comprehensive understanding of multiple areas within a function and how they interact, to ensure operational needs are met and delivered. Strong commercial awareness is a necessity. Excellent communication and negotiation skills are needed.

Detailed Day to Day Responsibilities:

• Help define/implement the strategic core accounts branch conversion roadmap for the next 5 years.

• Manage the operations program governance and determine/drive adherence to agreed processes, procedures and standards.

• Ensure that initiatives meet promised results.

• Work with the Global and Regional Operational Heads to capture their platform requirements and operational readiness activities and integrate this into a holistic global operations readiness strategy.

• Oversee the delivery of operations objectives and work with product owners to ensure business case/cost benefit analysis is in line with operations objectives and creates/maintains KPIs and KRIs associated to business goals.

• Set the standards and review senior management reporting and discussion materials to provide transparency and drive timely decision making.

• Ensure risks and issues are properly identified and managed.

• Anticipate delays and solve issues that arise.

• Ensure optimal communication within/outside the team as well as escalation as needed. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Specific Projects and Deliverables: The Core Accounts platform modernization journey will span 5-7 years to migrate all key markets to the new system. The role will require program management skills and data analytical skills to work with technology, operations, product and production support teams to prioritize requirements, operational readiness activities, and the migration efforts, whilst ensuring the benefits are clearly measured and tracked. It will ensure operational needs are met globally. This role will be coordinating preparation of operations to migrate functions and clients, with minimal disruption and maintaining a tightly controlled environment

Developmental Value: Opportunity to be part of the Core Accounts journey as we move from a monolithic application environment into a business service-based model using latest microservice based technology architectures. This role will span all LOB's within TTS Operations and help to define and delivery the prioritization of platform modernization to help provide a strongly controlled and robust DDA system, while ensuring our underlying infrastructure is scalable and fit for purpose for the next 20 years.

Specific Skills Required: ·

• 10 years in Operational/Operational Readiness/Program Management positions, preferably in Payments/Receivables or Core Accounts roles ·
• Familiarity with payment processes, account setup, and downstream billing, advising practices, with some global market understanding ·
• Understanding of risk, translate lessons learned into actions ·
• Bachelor's degree/University degree or equivalent work/military experience ·
• Ability and willingness to adapt to a fast-moving change environment ·
• Strong communication, written and oral skills across all levels of the organization, with an ability to deliver succinct messages to senior sponsors across the firm ·
• Resilient and results oriented, with the ability to influence positive outcomes and deliver best in class governance and controls

Team player

• Able to bring together wide range of individuals in pursuit of execution and progression·

• Creativity & adaptability, drive and decisiveness to ensure decisions are reached quickly, minimizing debate .

• Forward planning, problem avoidance and solving skills ·

• Leadership to drive execution while able to minimize tension, to ensure the team operates efficiently ·

• Budget Management experience beneficial to be able to plan for resource needs ·

• Ability to make complex judgments and provide solutions based on sophisticated analytical thought comparing and selecting complex alternatives In-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions ·

• Ability to apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situation

Job Family Group:

Project and Program Management

Job Family:

Project Management

Time Type:

Full time

Primary Location:

Getzville New York United States

Primary Location Salary Range:

$200,000.00 - $300,000.00

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