Director, Operational Effectiveness

Algonquin Joplin , MO 64802

Posted 2 months ago

WE WILL CONSIDER THE SUCCESSFUL CANDIDATE BEING LOCATED IN ANY LOCATION IN NORTH AMERICA

APUC is a North American diversified generation, transmission and distribution utility with $10 billion of total assets. Through its two business groups, APUC provides rate regulated natural gas, water, and electricity generation, transmission, and distribution utility services to over 750,000 customers in the United States, and is committed to being a global leader in the generation of clean energy through its portfolio of long term contracted wind, solar and hydroelectric generating facilities representing more than 1,250 MW of installed capacity. APUC delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its rate regulated generation, distribution and transmission businesses, and the pursuit of accretive acquisitions. Common shares and preferred shares are traded on the Toronto Stock Exchange under the symbols AQN, AQN.PR.A, and AQN.PR.D. APUC's common shares are also listed on the New York Stock Exchange under the symbol AQN.Mandate:

Responsible for overall continuous improvement for internal processes, work methods, training and assurance in order to maintain the highest standards of quality, service and compliance within Liberty's operational programs. Accountable for the development and implementation of short and long term initiatives that support the overall corporate and business goals with a focus on how operational strategy drives customer satisfaction within Liberty's gas, electric, water and wastewater services This high impact role will provide overall leadership and direction to functional teams in existence across our matrix organization and ultimately responsible for developing strong and close relationships with our customers and the organization.

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Mandate

Responsible for overall continuous improvement for internal processes, work methods, training and assurance in order to maintain the highest standards of quality, service and compliance within Liberty's operational programs. Accountable for the development and implementation of short and long term initiatives that support the overall corporate and business goals with a focus on how operational strategy drives customer satisfaction within Liberty's gas, electric, water and wastewater services This high impact role will provide overall leadership and direction to functional teams in existence across our matrix organization and ultimately responsible for developing strong and close relationships with our customers and the organization. Flexible with traveling to other company sites and locations is required.

Job Functions

Responsible for Operational direction and support under the functional area of work Methods, Training and Quality Assurance within Liberty's electric, gas, water and waste water systems.

Work Methods

  • Develop and maintain a working relationship with the appropriate Federal and State regulatory agencies to ensure the Company is aware of current and proposed regulations regarding Field Operations activities.

  • Create and maintain all of the operational policies and procedures within each modality.

  • Improve and standardize emergency response plans across all modalities.

Training

  • Lead and develop the technical training program related to the Gas Operator Qualification programs.

  • In conjunction with local Field Operations, provide assistance with/access to, training regarding required licenses needed by Field Operations employees within all modalities.

  • Closely work with local Field Operations groups to continuously evaluate the need to develop in-house or facilitate access to third party training for required licenses.

  • Work closely with Field Operations groups to ensure compliance/improvement to the programs.

  • Develop relationships with Industry Organizations such as NGA, SGA, EEI, AWWA regarding Operator Qualification programs.

Quality Assurance

  • Ensure the logistical needs of the Company are met prior to, during, and after an emergency, including planning and aligning the resources to support the emergency preparedness and response plans

  • Ensure through scheduling/recording that locations are performing drills/table tops to maintain emergency plan proficiency/continuous improvement of the plan.

  • Quality checks/inspections at the Field level to ensure quality of installation/maintenance activities.

  • Develop a program for periodic verification of documentation/making corrections to ensure compliance with procedures/policies. For example, locations leak survey records for proper completion/conformity to correct issues/maintain compliance.

  • Act as liaisons with the various mutual assistance organizations the Company is involved with to ensure proper representation/participation so that if called upon, the Company can both receive and give the appropriate mutual aid/assistance during a larger scale event.

  • Work with local Field Operations locations to develop active participation with any of the various Damage Prevention/811 organizations to increase awareness/improve the overall prevention of excavation damage to underground facilities in the Company's operating areas.

  • Develop/track and monitor operational metrics and provide recommendations for operational improvements.

Qualifications

  • Associates/Bachelor's Degree in Engineering, Business, or related discipline required. Master's degree preferred.

  • 10+ years of effective work-related experience in regulatory compliance, quality control or emergency planning required.

  • Knowledge in the areas of gas pipeline safety regulations such as Operator Qualification Plans, Public Awareness Programs, Control Room Management, Business Continuity Plans and Emergency Response Plans

  • Strong understanding of technical training within the gas, electric, water and wastewater industries.

  • Enthusiastic and creative leader with the ability to inspire others

  • Knowledge in the areas of electric safety regulations such as the OSHA Electric Power Standards and the National Electrical Safety Code is desirable.

  • Excellent (verbal and written) communication skills and interpersonal skills with the ability to deal professionally with all types of information, including that of a confidential nature, required.

  • Strong organizational skills with attention to detail/accuracy so as to perform a variety of tasks simultaneously.

  • Demonstrated ability to manage multiple projects from conception to completion required in compliant with Company's policies and procedures.

Critical Leadership Capabilities

  • Strong drive for results and a passion to influence and execute on the strategic agenda by focusing on new opportunities, pushing the boundaries of conventional thinking and recognizing the current market trends and seeks to capitalize on them.

  • Collaborates and Influences by encouraging debate, cultivating strong relationships, adapting messaging to each audience to achieve common goals with regional operations, Human Resources, Health and Safety and compliance

  • Promotes leadership by developing talent, driving a high performing culture and leading by example our core values and competencies. Our competencies are:

  • Prioritizes Safety

  • Agility

  • Focused on Creating a Learning Culture

  • Creates an Inclusive and Respectful Culture

  • Results and Accountability Oriented

  • Demonstrates Resilience in the Face of Change

  • Exhibits Entrepreneurial Spirit

Click for more information on what it's like to work here! Power Your Career Or visit us at www.poweryourcareer.ca

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition consultant.

Click here for more information on what it's like to work here! Power Your Career

#PowerYourCareer

Join us on LinkedIn Algonquin Power & Utilities Corp

#LI-KM 1


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Of Student Conduct

Missouri Southern State University

Posted 2 weeks ago

VIEW JOBS 5/1/2019 12:00:00 AM 2019-07-30T00:00 General Statement of Job The Director of Student Conduct is responsible for the administration of the Universitys student conduct program. The Director of Student Conduct provides training for University hearing officers and University faculty and staff, who administer the policies and procedures of the conduct system. In collaboration with the VPSA and AVPSA, the Director of Student Conduct acts as an advisor regarding complex legal and regulatory issues in higher education. The Director of Student Conduct assists in coordinating the University's response to emergency situations involving students and assures compliance with the Family Education Rights and Privacy Act (FERPA). This position develops and implements a full range of outreach and education programming designed to support students understanding of and adherence to the core values identified in the MSSU Student Handbook. The position also works directly with students charged with violating the MSSU Code of Conduct. The Director is involved in a variety of activities covering the entire student conduct process (e.g. investigating and adjudicating allegations of non-academic misconduct), participating in the training of University Hearing Officers, and assisting with office outreach to other departments. The primary focus of Student Conduct at MSSU is educational, seeking to educate students about their responsibilities to the university community and evaluating the impact their behaviors have on the university community. Specific Duties and Responsibilities Essential Duties: Serves as Chief Student Conduct Officer for the University and coordinates all student conduct functions with the Division of Student Affairs. Provides leadership and administration for student conduct and a wide range of student activities that promote student rights and responsibilities. Develops, coordinates, and assists in the delivery of training to students, faculty, and staff regarding student conduct, student rights, and responsibilities. Communicates appropriate summaries and information to college officials regarding student conduct and student life. Prepares and tracks student conduct policies, violations, and sanctions, and works with students, faculty, and staff to administer support and/or sanctions as necessary according to the University Student handbook, policies and procedures. Works with the other campus and community entities such as the Student Conduct Review Board, Residence Life, Greek Life, Academic Affairs, and the University Police on Student Conduct Issues. Responsible for the creation of policies, implementation of policies and programs initiated by the University, management of departmental and campus training and operational manuals relating to student conduct, and maintenance of administrative and informational records, including the MSSU Student Handbook. Administers the day-to-day process by which the University responds to reported student conduct concerns and violations. Facilitates the reporting of student conduct complaints by individuals, departments, and organizations, conducts preliminary investigations into student conduct as appropriate by interviewing students and other witnesses, and organizes conduct hearings to resolve student conduct cases, maintain appropriate records, monitor sanctions, and follow-up with complainants when necessary. Ensures compliance with federal, state, local, and MSSU policies and procedures as they relate to the supervision, maintenance, security, and proper disclosure of student conduct records. Administers an effective student conduct program by maintaining individual and student organizational case records, conducting investigations into student and student organizational conduct as appropriate, interviewing students and other witnesses involved in conduct meetings and hearings, and calling to session conduct meetings and hearings to resolve student and student organizational conduct cases. Reviews, evaluates, investigates, adjudicates, and sets sanctions for cases of alleged student misconduct violations in accordance with appropriate University policies and processes. Conducts an annual review of the Student Code of Conduct, student conduct processes and student complaint process, recommends appropriate revisions and provides statistical reports and summaries for various departments and agencies regarding caseloads, types of conduct cases, and outcomes, and mandated requirements. Provides educational outreach programs to the University campus regarding conflict resolution, the student conduct code and conduct process, and other services that the Office of Student Conduct provides, and serves as a resource to faculty, staff, and students regarding student rights and responsibilities. Collaborates with the Early Alert team and support behavior related Early Alert issues. Serve as a member of the Behavioral Intervention Team, providing support for meeting management, case tracking and response, as needed. Maintain contact with faculty and staff members regarding students who have been referred to conduct or BIT by tracking notes in the Student Management System and following up in person by email or phone. Coordinates the complaint management response system including tracking trends, data collection, measuring effectiveness and reporting. Represents the Division of Student Affairs as needed, as appropriate, and as requested (e.g., committees/meetings, teams, community projects, University functions). This position requires the incumbent to be present at occasional evening and weekend events in addition to the regular daily schedule. Serves as a University Title IX investigator: interviewing, and submitting reports and related documents to the Title IX Coordinator. Serves as an After Hours on-call Student Affairs staff member. While on-call, must be capable of independent thought and action to ensure the safety, security and welfare of the student body. Oversees management of Maxient behavioral management software. Ensures student conduct proceedings are properly administered by overseeing the preparation of all notifications and documentation for hearing boards, scheduling a date, time, and location for hearings, notifying all participants and witnesses required for hearings, reviewing all physical and/or documentary evidence submitted to hearing boards, and conducting pre-hearing meetings with students who chose to have a hearing. Serves as a resource on complex legal issues evolving in higher education and serves as a student conduct consultant, clarifying procedures and options available to faculty, staff, students, and student hearing boards in response to student behaviors. Assists the Division of Student Affairs in providing an appropriate and coordinated response from the University to personal and campus emergencies involving students. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required. Ensures that members of hearing boards are recruited and equipped to discharge their duties as board members by preparing and implementing an annual training program for members of University hearing boards (faculty, students, and staff) as appropriate, Designs, implements, and evaluates educational programs centered on, but not limited to, student ethical behavior, student rights and responsibilities, decision making, risk management (student organizations, Greek Life, etc.) mediation, civility, community responsibilities, sexual assault, alcohol education, drug education, cross-cultural communication, and conflict resolution. Counsels individual students regarding their rights and responsibilities. Conducts assessments to monitor student learning outcomes as a result of referral to the University conduct process. Evaluates attainment of learning outcomes and advances best practices in student conduct practice at the university Participates in annual assessment projects that evaluate the efficacy and the learning outcomes of Student Conduct. Administers assessment practices and reports findings to VPSA for review. Assists in the production of University documents, such as, manuals, forms, publications, and/or reports. Serves as a liaison between Student Conduct and appropriate offices or community agencies, including serving on the Partners in Prevention (PIP) committee. Actively participants in and supports the prevention efforts and educational programming offered by Student Affairs units. Collaborate with Academic Affairs on the administration and oversight of the Academic Integrity system. Supervise additional programs, events or staff, as necessary for the completion of Student Affairs goals and objectives. Performs other related duties as required. Education, Experience, and Licenses Minimum qualifications: * Bachelors degree. * Knowledge of student development theory and student conduct processes. * Evidence of an effective leadership style. * Familiarity with Title IX, VAWA, Campus SaVE, Family Educational Rights and Privacy Act (FERPA). and related federal and state laws. * Experience in presenting educational and training programs. * Strong organizational, interpersonal, writing and speaking skills, and the ability to communicate effectively within an educational environment. * Willingness to be available for programming and consultation during off hours. * Experience in an educational setting. Specifically, a background demonstrating success in dealing with students, parents, faculty, and administrators. * Capacity to work independently when required, especially in ethically complex situations. * Experience with committees and teams to achieve complex tasks and projects. Preferred Qualifications: * Masters degree preferred. Degree in Student Personnel, Counseling, Educational Administration or related field is strongly preferred. * At least three years of directly related professional student affairs or student conduct experience. * Demonstrated ability to work with individuals from a variety of backgrounds, including victims of sexual assault, domestic violence, or other types of trauma. * Demonstrated ability to oversee and manage a caseload in a manner that ensures the prompt, effective, and equitable conclusion of such matters. * Experience in mediation, conflict resolution, or student conduct. * Experience in higher education. * Experience with Maxient software system. * Membership in student conduct associations, i.e. Association for Student Conduct Administrators, Donald D. Gehring Academy completion, National Association of Student Personnel Administrators, etc. Knowledge, Skills, and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to use sound judgment, analyze complex situations, and act with discretion in handling highly confidential and sensitive matters * Ability to implement practical solutions in keeping with college policies, federal and state regulations * Ability to manage crisis situations effectively * Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences * Ability to prioritize, solve problems, meet deadlines and maintain confidentiality * Excellent organizational, interpersonal, verbal, and written communication skills Knowledge of College * Knowledge of College policies; federal, state, and local laws/regulations; and best practices in the student conduct field * Excellent management, budgetary, and leadership skills are required. * Excellent verbal and written communication skills are required. * Excellent interpersonal skills and the ability to work collaboratively with others are required. * Computer literacy and database experience are required. * The ability to manage and complete tasks in a timely manner and the ability to maintain accurate records and files is required. * Ability to read, analyze, and interpret general educational periodicals, professional journals, university procedures, or university regulations. * Ability to write reports, business correspondence, and procedures manuals. * Ability to effectively present information and respond to questions from groups of students, staff, faculty, administrators, Board of Regents, and the general public. * Ability to define problems, establish facts, and draw valid conclusions. * Ability to manage the budget within assigned unit/division. * Purchasing authority up to $5,000 without approval from supervisor. * Ability to use computers for word processing and/or accounting purposes. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear (including the use of the telephone). The employee is occasionally required to stand, walk, use hands to finger, handle or feel (including the use of a computer keyboard), reach with hands and arms, taste or smell, and work long hours including supervising evening or weekend activities. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate. However, occasionally the employee is exposed to very loud music during rock-type concerts. NOTICE: The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation. Missouri Southern State University Joplin MO

Director, Operational Effectiveness

Algonquin