Director, Operational Effectiveness

Algonquin Joplin , MO 64802

Posted 2 months ago


APUC is a North American diversified generation, transmission and distribution utility with $10 billion of total assets. Through its two business groups, APUC provides rate regulated natural gas, water, and electricity generation, transmission, and distribution utility services to over 750,000 customers in the United States, and is committed to being a global leader in the generation of clean energy through its portfolio of long term contracted wind, solar and hydroelectric generating facilities representing more than 1,250 MW of installed capacity. APUC delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its rate regulated generation, distribution and transmission businesses, and the pursuit of accretive acquisitions. Common shares and preferred shares are traded on the Toronto Stock Exchange under the symbols AQN, AQN.PR.A, and AQN.PR.D. APUC's common shares are also listed on the New York Stock Exchange under the symbol AQN.Mandate:

Responsible for overall continuous improvement for internal processes, work methods, training and assurance in order to maintain the highest standards of quality, service and compliance within Liberty's operational programs. Accountable for the development and implementation of short and long term initiatives that support the overall corporate and business goals with a focus on how operational strategy drives customer satisfaction within Liberty's gas, electric, water and wastewater services This high impact role will provide overall leadership and direction to functional teams in existence across our matrix organization and ultimately responsible for developing strong and close relationships with our customers and the organization.

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.


Responsible for overall continuous improvement for internal processes, work methods, training and assurance in order to maintain the highest standards of quality, service and compliance within Liberty's operational programs. Accountable for the development and implementation of short and long term initiatives that support the overall corporate and business goals with a focus on how operational strategy drives customer satisfaction within Liberty's gas, electric, water and wastewater services This high impact role will provide overall leadership and direction to functional teams in existence across our matrix organization and ultimately responsible for developing strong and close relationships with our customers and the organization. Flexible with traveling to other company sites and locations is required.

Job Functions

Responsible for Operational direction and support under the functional area of work Methods, Training and Quality Assurance within Liberty's electric, gas, water and waste water systems.

Work Methods

  • Develop and maintain a working relationship with the appropriate Federal and State regulatory agencies to ensure the Company is aware of current and proposed regulations regarding Field Operations activities.

  • Create and maintain all of the operational policies and procedures within each modality.

  • Improve and standardize emergency response plans across all modalities.


  • Lead and develop the technical training program related to the Gas Operator Qualification programs.

  • In conjunction with local Field Operations, provide assistance with/access to, training regarding required licenses needed by Field Operations employees within all modalities.

  • Closely work with local Field Operations groups to continuously evaluate the need to develop in-house or facilitate access to third party training for required licenses.

  • Work closely with Field Operations groups to ensure compliance/improvement to the programs.

  • Develop relationships with Industry Organizations such as NGA, SGA, EEI, AWWA regarding Operator Qualification programs.

Quality Assurance

  • Ensure the logistical needs of the Company are met prior to, during, and after an emergency, including planning and aligning the resources to support the emergency preparedness and response plans

  • Ensure through scheduling/recording that locations are performing drills/table tops to maintain emergency plan proficiency/continuous improvement of the plan.

  • Quality checks/inspections at the Field level to ensure quality of installation/maintenance activities.

  • Develop a program for periodic verification of documentation/making corrections to ensure compliance with procedures/policies. For example, locations leak survey records for proper completion/conformity to correct issues/maintain compliance.

  • Act as liaisons with the various mutual assistance organizations the Company is involved with to ensure proper representation/participation so that if called upon, the Company can both receive and give the appropriate mutual aid/assistance during a larger scale event.

  • Work with local Field Operations locations to develop active participation with any of the various Damage Prevention/811 organizations to increase awareness/improve the overall prevention of excavation damage to underground facilities in the Company's operating areas.

  • Develop/track and monitor operational metrics and provide recommendations for operational improvements.


  • Associates/Bachelor's Degree in Engineering, Business, or related discipline required. Master's degree preferred.

  • 10+ years of effective work-related experience in regulatory compliance, quality control or emergency planning required.

  • Knowledge in the areas of gas pipeline safety regulations such as Operator Qualification Plans, Public Awareness Programs, Control Room Management, Business Continuity Plans and Emergency Response Plans

  • Strong understanding of technical training within the gas, electric, water and wastewater industries.

  • Enthusiastic and creative leader with the ability to inspire others

  • Knowledge in the areas of electric safety regulations such as the OSHA Electric Power Standards and the National Electrical Safety Code is desirable.

  • Excellent (verbal and written) communication skills and interpersonal skills with the ability to deal professionally with all types of information, including that of a confidential nature, required.

  • Strong organizational skills with attention to detail/accuracy so as to perform a variety of tasks simultaneously.

  • Demonstrated ability to manage multiple projects from conception to completion required in compliant with Company's policies and procedures.

Critical Leadership Capabilities

  • Strong drive for results and a passion to influence and execute on the strategic agenda by focusing on new opportunities, pushing the boundaries of conventional thinking and recognizing the current market trends and seeks to capitalize on them.

  • Collaborates and Influences by encouraging debate, cultivating strong relationships, adapting messaging to each audience to achieve common goals with regional operations, Human Resources, Health and Safety and compliance

  • Promotes leadership by developing talent, driving a high performing culture and leading by example our core values and competencies. Our competencies are:

  • Prioritizes Safety

  • Agility

  • Focused on Creating a Learning Culture

  • Creates an Inclusive and Respectful Culture

  • Results and Accountability Oriented

  • Demonstrates Resilience in the Face of Change

  • Exhibits Entrepreneurial Spirit

Click for more information on what it's like to work here! Power Your Career Or visit us at

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition consultant.

Click here for more information on what it's like to work here! Power Your Career


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Director, Operational Effectiveness