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Director, Office Of Health Facility Complaints - Health Program Manager Senior

Expired Job

State Of Minnesota Saint Paul , MN 55102

Posted 4 months ago

Job Details

Job Class: Health Program Manager SeniorWorking Title: Director, Office of Health Facility Complaints

Who May Apply: Open to all qualified job seekers.

Date Posted: 09/13/2018

Closing Date: 09/19/2018

Hiring Agency/Seniority Unit: Minnesota Department of Health (MDH)

Division/Unit: Health Regulation Division / Office of Health Facility Complaints

Work Shift/Work Hours: Day Shift / 8:00am

  • 4:30pm

Days of Work: Monday

  • Friday

Travel Required: Yes

  • Up to 25% of the time

Salary Range: $35.74 - $51.41/hourly; $74,625 - $107,344/annually

Classified Status: Classified

Bargaining Unit/Union: 220 - Managerial Plan

FLSA Status: Exempt

  • Executive

Connect 700 Program Eligible: Yes

Job Summary

The Director of the Office of Health Facility (OHFC) plays a major role in the regulation of the health care industry in the State of Minnesota. The office is responsible for investigating complaints at a variety of facilities including federally certified nursing homes, ICFs

  • MRs, hospitals, housing with services, home care agencies, assisted living facilities and various other licensed health care providers throughout the state.

The purpose of this position is to:

  • provide leadership for the activities of the office.
  • ensure adequate and timely investigation of the complaints and Vulnerable Adults Act reports brought to the attention of the Office.
  • ensure prompt, reasonable and effective operation of the Criminal Background Studies functions.
  • verity provider compliance with state and federal regulations and statutes.
  • assist patients and residents in the enforcement of their rights.
  • promote the delivery of quality health care to the residents of Minnesota.
  • ensure that the office complies with complaint procedures under the federal certification laws and within the scope of the Centers of Medicare and Medicaid services (CMS) requirements.


Minimum Qualifications

Master's degree in Public Health, Public Administration, Health Care Administration, Public Policy, Masters of Science in Nursing, Juris Doctor or a related field AND

Two years of experience as a manager or supervisor of professional staff in a public health or human services program.


Bachelor's degree in one of the above listed areas AND

Three years of experience as a manager or supervisor of professional staff in a public health or human services program.

Additional requied experience:

  • Experience with the Maltreatment enforcement, triage and investigation process.

  • Experience in clinical and health care investigations.

  • Experience with continuous quality improvement processes such as Lean Six Sigma, Results Based Accountability and/or other improvement or performance management systems.

  • Knowledge of the Minnesota Data Practices Act.

Preferred Qualifications

Master's Degree.

Five years of experience in senior or executive management requiring change management and continuous improvement.

Five years of experience working with complex budget management for state and/or federal government.

Five years of experience with the health care delivery system including administrative processes and the various levels of state and federal licensure/certification.

Experience in state or federal government policy work and/or development.

Experience with gathering and using data from business operations to develop a broader prevention and quality of care strategy.

Experience or understanding on how to mediate opposing positions.

Experience in public speaking, presentations or conducting public testimonies.

Experience and success in developing staff and a team while ensuring a respectful work environment.

Knowledge of case management technology and/or complex information technology system procurement.

Knowledge of the state and federal legal and law-making procedures.

Additional Requirements

Must successfully pass a background check.

Application Details

Why Work For Us

Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employer longevity and job satisfaction.

We offer a competitive benefits package including employee and family health and dental insurance, life insurance, disability insurance, health promotion programs, pre-tax benefits, vacation leave, sick leave, paid holidays, deferred compensation, retirement benefits, and more!

How to Apply

Click "Apply" at the bottom of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.

For additional information about the application process, go to


If you have questions about the position, contact BeckyHierlinger at or 651/201-5780.


The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email Please indicate what assistance you need.

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Director, Office Of Health Facility Complaints - Health Program Manager Senior

Expired Job

State Of Minnesota