Director Of WIC Program Operations

State Of Massachusetts Boston , MA 02298

Posted 2 months ago

The Massachusetts Department of Public Health (DPH), Special Supplemental Nutrition Program for Women, Infants, and Children Program (WIC Program) is a seeking a seasoned professional to lead the WIC Program Operations Unit within the Nutrition Division.

The selected candidate will be responsible for a range of key WIC Program operational components that directly impact the quantity and quality of WIC participant services. Specifically, the Director will establish and monitor policies and procedures for all local WIC program certification and ancillary services, caseload management strategies, referral and linkage networks, electronic benefit system operations, performance management, disaster preparedness, retail management operations, and related quality assurance systems.

This position will report to the Nutrition Division Director and serve as a member of the Division's senior management team. The selected candidate will work in collaboration with the other Division's units (Nutrition, Policy, Marketing & Training, Systems, and Administration & Finance) to ensure the Division operates efficiently and effectively. Additionally, the incumbent will work closely with the Northeast Regional Office of the U.S. Department of Agriculture (NERO/USDA) and be required to travel nationally to represent the Massachusetts WIC Program.

Duties and Responsibilities (these are a general summary and not all inclusive):

  • Develop and establish operational policies, goals and objectives, activities, procedures, and standards in accordance with state and federal regulations that meet the needs of families served by the WIC Program.

  • Oversee WIC Program caseload management of the 31 local WIC programs, including management of program enrollment, local program caseload assignment, and local program active participation.

  • Maintain all aspects of retail store components, including ongoing EBT operations, applications, authorization of retail stores and pharmacies, retail store fraud and abuse detection, investigations, disqualifications, monetary claims, recovery of misused funds, and retail store training, communication and liaison with the retail community.

  • Manage health and human service coordination activities related to ensuring linkages and coordination of WIC participant services at the community and state level with health care clinicians and managed care plans.

  • Provide management and consultation to local WIC programs regarding matters such as compliance with federal participant certification criteria and related enrollment procedures, participant services, performance management, addition and placement of clinic sites, and appropriate staffing to serve expanded participation and to improve overall participant services.

  • Lead information technology development and enhancement activities to support innovation, enhance effectiveness, and improve productivity across WIC program operations.

  • Direct, monitor, and evaluate 6 staff and facilitate the ability of staff to continuously achieve professional growth/performance.

  • Ensure alignment of WIC program operations policy and procedures with racial equity principles; demonstrate ongoing learning and foster growth in staff related to racial equity.

  • Participate in division-wide management decisions, strategic planning, and performance, accountability, and quality standards.

  • Maintain a sound working relationship with USDA/NERO on WIC Program operational and programmatic matters.

Preferred Qualifications:

  • Significant experience with the operations of the WIC Program, at both the state and local level.

  • Knowledge of the federal and state laws, policies, and procedures as they relate to the WIC Program.

  • Experience with interpretation and applying federal and state laws, regulations, policies and procedures.

  • Expertise with the WIC Management Information System (Eos) including mastery of complex WIC systems.

  • Knowledge of basic policy and project management principles including program policy development, analysis, evaluation, program planning, needs assessment, and program evaluation methodologies.

  • Ability to build and maintain robust working relationships within the Department, other state agencies, federal agencies, and external stakeholders.

  • Proven supervisory and management skills, with the ability to motivate a diverse workforce and embrace diversity as a strategic advantage.

  • Demonstrated skill in problem solving, consensus building, conflict resolution, advocacy, and team building.

  • Proven ability to communicate clearly, concisely, logically, and accurately in written, verbal, and visual formats.

  • Demonstrated capacity to coordinate numerous competing and complex projects simultaneously to successful completion.

  • Confidence working in a fast-paced and evolving environment with high level of scrutiny.

  • Proficiency with the use of Microsoft Office products including Excel, PowerPoint, Word, and Outlook.

Special Requirements:

  • Access to reliable transportation is preferred, as frequent travel across the Commonwealth is required.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at: MA Department of Public Health

To learn more about our important work in the Nutrition Division, please visit our website.

Total Compensation:

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Short-Term Disability and Extended Illness program participation options

  • Incentive-based Wellness Programs

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

Pre-Hire Process:

A tax & background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2


Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.


I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

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Director Of WIC Program Operations

State Of Massachusetts