Director Of Underwriting & Operations

UPC Insurance Saint Petersburg , FL 33701

Posted 11 months ago


Summary of Position:

The Director of Underwriting & Operations is responsible for leading and directing all aspects of UPC's Personal and Commercial risk management, underwriting and agent/customer service functions. The Director of Underwriting & Operations will work closely with Product Management, Claims, Marketing, Actuarial and Information Technology to ensure the policies written by UPC meet or exceed all risk selection and exposure management criteria. In addition, the Director of Underwriting & Operations will work with Skyway Reinsurance to ensure we efficiently capture all data elements needed to continuously improve catastrophe model output. The Director of Underwriting & Operations will also lead the development of and then have direct oversight and management responsibilities for all aspects of UPC's underwriting, customer and agent servicing operations including UPC's to be developed Customer Care Center.

Our vision is to be the premier provider of property insurance in catastrophe exposed areas. All our business practices and processes are carried out with the end in mind of achieving five foundations of our organization; Financial Stability, Products that Work, Superior Claims/Customer Service; Ease of Doing Business and Fair Pricing. Our mission is to "Keep the Promise to our policyholders, our agents, our shareholders and to our stakeholders.

Organizational Relationships: The Director of Underwriting & Operations reports to the Chief Operating Officer. This position also has regular contact with the company's vendors, as well as all other company departments, and the agent distribution force.


Job Responsibilities:

  • Oversee development, implementation and monitoring of all underwriting rules, guidelines and procedures. Assure that all standards are met and consistently applied.

  • Participate in the design and complete implementation of underwriting and risk management strategies that are consistent with product management targets and reflective of marketplace conditions while meeting all growth, revenue and profit goals.

  • Manage full execution of UPC's risk selection and risk management protocols and procedures.

  • Participate in the development of and subsequently have direct oversight for UPC's Customer Care Center which will be the backbone of UPC insourcing all customer and agent service needs.

  • Create and uphold the UPC culture throughout the Customer Care Center ensuring all customer and associate contact is consistent with UPC Core Values.

  • Fully interrogate and develop capabilities through continuous innovation of data and analytics to move UPC closer to its vision of a binding business using only insured name and address.

  • Vendor Management Evaluates services and systems available through various underwriting vendors including data vendors, inspection providers, and other underwriting service providers.

  • Develop and implement ongoing renewal underwriting and large loss review programs to support product management profitability objectives.

  • Support all new state and product initiatives.

  • Provide direction, management and training of underwriting, audit and all customer contact center staff.

  • Conduct audits and business reviews of all agents/accounts as needed or determined by Senior Management.

  • Other duties or projects as directed by Senior Management


Education/Work Experience:

  • 4 year college degree in related field preferred, or equivalent work experience

  • 10+ years of property-casualty underwriting experience, with broad underwriting experience across classes of business and lines of business

  • High degree of business, insurance and marketplace knowledge

  • Program expertise and experience working with independent agent channel highly preferred

  • Clearly demonstrates specific knowledge of personal property lines including underwriting, marketing and product development

  • Solid understanding of personal lines products, financials, issuing systems, service requirements and overall goals and objectives

Certificates/Licensure: Not required.

Environmental Demands: The duties of this position are typically performed in an office setting. There will be some air and road travel involved.

Physical Requirements:
This position requires minimal physical exertion. However, in order to properly perform the functions of the job, good speaking and hearing skills are required.

Mental Requirements:
Skills necessary for the effective performance of this position's job functions include: decision-making and analytical abilities, excellent interpersonal skills, effective problem-solving, oral and written communication capabilities, ability to fully utilize computers and computer programs.

Equipment Used: Computers, calculators, telephones.

This description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work performed. Other related job objectives, special assignments and less significant responsibilities will typically be performed by the incumbent.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Mortgage Underwriting Officer RJB Req 2000239

Raymond James

Posted 3 weeks ago

VIEW JOBS 2/1/2020 12:00:00 AM 2020-05-01T00:00 Description Job Summary: Under limited supervision, uses extensive knowledge and skills obtained through formal education and/or work-related experience to act as the lead underwriter of residential and consumer lending applications. Ensures excellent customer service is provided, profitable loans are originated and all standard underwriting guidelines are met. This position requires analysis of complex situations or problems of which there are usually several alternative approaches. The position also requires the ability to devise methods, use independent judgment and make relatively complex decisions, generally within established policy of a supervisory or technical nature. Works under minimal supervision, and is accountable for the quality and reliability of work performed. Serves as an initial referral point for other underwriters. Essential Duties and Responsibilities: * Underwrites credit package and makes loan decisions for residential and consumer lending applications up to the loan amount authority established by the Board of Directors. * Underwrites credit package and prepares recommendation for presentation to Loan Committee, ensuring compliance with Raymond James Bank, State, Federal and if applicable, agency and investor guidelines. * Reviews and analyzes real estate appraisals for acceptance in connection with residential loan transactions. * Maintains knowledge of Raymond James Bank loan programs, as well as secondary market investors' underwriting/documentation requirements. * Interacts professionally with clients, associates and Financial Advisors to provide professional customer service upholding the Service 1st philosophy. * Obtains, prepares, and reviews documents for origination and processing phases of residential loans. * Coordinates the approval of underwriting conditions. Reviews the file prior to closing. * Analyzes tax returns and financial statements, as well as reviews Title Commitments. * Exercises independent judgment allowing for minimal supervision of work functions while working directly with Lending Manager(s). * Communicates with correspondent lenders regarding guideline exceptions. * Interacts with Mortgage Insurance company liaisons to approve high loan-to-value loans. * May interact with Lending Manager(s) on due diligence with files purchased on the secondary market. * Makes decisions and recommendations regarding efficiency, budgets or other cost or earning matters. * Reviews and analyzes procedures surrounding more efficient and cost effective ways of handling workflow. * Determines appropriate process improvements, then implements and communicates such changes to management. Also communicates department issues to management. * Initiates policies as dictated by management * Annually monitors the financial position of large dollar established accounts, and brings irregularities to the attention of management. * Performs or supervises activities requiring knowledge of technical, specialized or professional skills. * Provides information and assistance to loan applicants, as well as interacts with CPA's, Financial Advisors and other parties to complete the transaction when necessary * Perform day-to-day monitoring of underwriting department workflow to ensure the expectations of customers, sales, support staff and vendors are met. * Assists with onboarding of new associates, and provides coaching, mentoring, and personal leadership to team members. * Keeps management apprised of personnel, workflow and special project developments. Communicates and coordinates changes in policy and procedures that affect other departments. * Performs other duties and responsibilities as assigned. Qualifications Knowledge, Skills, and Abilities: Knowledge of: * FNMA and FHLMC underwriting guidelines, national multi-state federal and state lending laws, and portfolio residential lending. * FNMA Desktop Underwriting. * FHA underwriting. Skill in: * Data Analysis. * Critical thinking, problem solving, creativity. * Organizational skills, including a high level of accuracy and attention to detail. * Effective oral and written communications sufficient to convey details on various mortgage loan products and processes. * Word processing, spreadsheet and typing sufficient to produce spreadsheets with basic formulas and business form letters and memos. * Operating standard office equipment and using required software applications. Ability to: * Conduct analysis including basic math, competency with decimals and fractions. * Research and analyze financial statements, complex tax return analysis, interprets findings and prepares reports of financial position and credit worthiness. Educational/Previous Experience Requirements: * Bachleors Degree and a minimum of six (6) years of residential mortgage and consumer underwriting experience. ~or~ * An equivalent combination of education, training or experience as approved by Human Resources. Licenses/Certifications: * FHA DE designation or ability to receive within six (6) months or 15 passing test cases preferred. * Raymond James Bank is an EOE/AA and VEVRAA Federal Contractor * Priority will be given to protected veterans * EOE/AA: Female/Minorities/Disabled/Protected Veterans/LGBT Raymond James Guiding Behaviors At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: * • Grow professionally and inspire others to do the same * • Work with and through others to achieve desired outcomes * • Make prompt, pragmatic choices and act with the client in mind * • Take ownership and hold themselves and others accountable for delivering results that matter * • Contribute to the continuous evolution of the firm Raymond James Saint Petersburg FL

Director Of Underwriting & Operations

UPC Insurance