Director Of Technical Account Management.

Plex Troy , MI 48007

Posted 8 months ago

In support of our ongoing growth, our Customer Care organization is looking for a Director of Technical Account Management. This Director position is a senior leader within the Customer Care organization who leads the coaching and development of the Technical Account Management team. Additionally, this role is responsible for driving revenue, reducing customer churn, and for driving the value engineering around Plex's premium support services. It requires superb client relationship management skills, demonstrated team development, clear communications, and the ability to manage cross-functionally through influence. This position is located at our HQ in our Troy, MI office. Additional attributes include the following:

  • Has in-depth knowledge of Account Management, within a SaaS environment

  • Strong customer relationship management skills

  • Business development acumen

  • Working knowledge of Plex systems

  • Ability to drive and measure value creation for customers

  • Leads the hiring, coaching, and development of Technical Account Managers

  • Becomes a trusted advisor to and develops relationships with key senior leaders within the account portfolio

  • Advocates on clients' behalf as appropriate.

  • Delivers periodic reports on service metrics as well as revenue generation, and plans activities to improve performance.

  • Partners with Sales and Client Success to achieve renewal, cross-sell, and upsell targets

  • Partners with Marketing and Sales to grow the paid Premium Support revenue stream

  • Ensures the consistent delivery of monthly, quarterly, and annual customer business reviews

  • Has a history of account portfolio growth

Qualifications:

  • In-depth knowledge of Plex software and organizations

  • A minimum of 10 years of successful account management/client success of customers at a senior level (Director, Senior Director, or VP level)

  • Experienced with SFDC, ServiceCloud, ticketing systems, etc.

  • A minimum of 7 years of deep and complex technical account management experience

  • Client Success or Business Development experience preferred

  • Bachelor's degree; advanced degree preference

  • Ability to travel up to 10%

We are proud to be recognized as one of the top workplaces in the tech industry. In fact, it's Plex employees themselves who say our company is a great place to work. We've created an inviting workspace that fosters a culture of collaboration, innovation, and excitement. Some of the things our employees enjoy include:

  • Competitive wages

  • Generous benefits including Health, Dental, Vision, Life, Disability Insurance, & 401(k) matching program

  • Very generous PTO/paid holidays

  • Tuition reimbursement

  • Health club dues reimbursement

  • Sustainable work-life balance and flexibility

  • Our multiple locations offer a casual-dress workplace, complimentary food and drink, and "de-stress areas" complete with video games, ping pong tables, and more

We're looking for high-skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you're ready to be inspired, solve problems, grow professionally, and unleash your talentthen apply today. You're what's next.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Of Business Development
New!

Onward Technologies Inc

Posted Today

VIEW JOBS 10/18/2019 12:00:00 AM 2020-01-16T00:00 <strong>Title: </strong>Director Of Business Development<br /> <br /> <strong>Location: </strong>Troy, Michigan<br /> <br /> <br /> <strong>Responsibilities:</strong> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Lead and execute Technical Staffing initiatives and targets</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Achieve growth and hit sales targets by successfully managing a sales team</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Maintain consistent individual sales growth by maintaining existing accounts and continually identifying & developing new sales opportunities within those accounts</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Prepare and present sales presentations that effectively demonstrate our value proposition</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Work with technical staff and other internal stakeholders to meet customer needs</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Follow up with customers on existing and new quotes on a regular basis</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Track and record activity on customer accounts and help to close deals to meet sales targets</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Drive business in line with Go to Market strategy – for example selling offshore dedicated business or local business solutions</li> </ul> <br /> <strong>Qualifications:</strong> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Bachelor's degree or equivalent work experience.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">10-20 years of experience selling Engineering and/or IT Professional staffing and offshore solutions – <strong>REQUIRED</strong></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Proven history of and ability to  <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Developing sales strategies </li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Conduct cold calls </li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Conduct sales presentations </li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Build and develop effective client relationships</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Create service and pricing proposals</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Close new client deals</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Deliver growth as individual and as a team leader</li> </ul> </li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Exceptional communication, presentation, follow-up, negotiation, and closing skills.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Strong emphasis on the ability to listen and present appropriate solutions.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Able to manage expectations of different stakeholders (internal / client)</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Strong interpersonal and organizational skills and the ability to work effectively within a multi-cultural team environment with a Global Mindset.</li> </ul>  <br />  <br /> If you wish to review our other job opportunities, please go to our careers page: <a href="http://www.onwardgroup.com/careers/zoho-submit-resume/">http://www.onwardgroup.com/careers/zoho-submit-resume/</a><br />  <br /> <br /> Onward Technologies is an Equal Opportunity Affirmative Action employer.  We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits promotions, training, termination or any other condition of employment or career development.   All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, veteran status, disability status or any other legally protected status. Onward Technologies Inc TROY MI

Director Of Technical Account Management.

Plex