Texas Lutheran University Seguin , TX 78156
Posted 2 weeks ago
Position Summary
The primary role of the Director of Student Accounts is to work as an integrated member of the Student Financial Services team with oversight of the university's student accounting, billing, receivables, and cash management/collection efforts while ensuring compliance with federal and state regulations.
Job Responsibilities
Administrative
Student Accounts Receivable:
Supervise daily operations of cashier windows
Monitor cash flow and cash levels for the financial services
Oversee all online payments and processes
Coordinate with Financial Services Specialist to prepare and distribute monthly student billing statements
Coordinate with Financial Services Specialist to prepare and generate student refunds
Maintain and update student account's section of portal
Coordinate student balance and status issues with other departments
Manage Accounts Receivable module including updating for billing, price or transaction changes and implementing new upgrade-related processes
Maintain aging for student accounts and perform collection procedures as needed
Maintain relationships and current information with collection agencies
Prepare 1098-T's
Oversee Perkins loans administration
Manage third party billings
Prepare audit reports
Supervisory Duties:
Financial Services Specialist
Student Workers, as needed
Cross-training and Support:
Learn all key processes of the combined financial aid and student account team of Student Financial Services
Perform accounting or other office duties during peak period throughout the year
Professionalism
Maintain a professional image in dress, grammar, and conduct
Remain cognizant of the need for privacy and confidentiality when discussing sensitive matters relating to students, faculty, staff and other customers
Keep the work environment neat and orderly
Maintain a safe environment and follow all safety procedures
Prepare quality documents for communication and documentation with little reliance on supervision or review
Communicate effectively with customers, co-workers, and direct reports
Teamwork
Work as a team player, supporting and assisting other employees
Identify and participate in resolution of departmental/institutional problems with continuous quality improvement as a goal
Enhance team effectiveness through dependability
Customer Relations
Make students, parents, faculty, and staff feel welcome and respected as individuals, treating them with courtesy and dignity
Exhibit appropriate behavior in an office setting
Approach all student financial services transactions with a positive and helpful attitude
Handle difficult, sensitive, and confidential issues with utmost care and concern
Demonstrate effective and respectful communications via phone, email, video conferencing, etc.
Perform other related duties as assigned or requested
Qualifications
Education
Bachelor's Degree in business or related field preferred
Experience
Minimum of 1-2 years of related experience required
Familiarity with general accounting procedures
Experience in higher education environment preferred
Supervisory experience preferred
Knowledge, Skills & Abilities
Strong interpersonal skills, including excellent and tactful verbal and written communication skills
Proficiency with computer-based spreadsheets, data retrieval and word
processing
Attention to accuracy and details
Ability to exercise independent judgment and work as a team member when
required
Ability to maintain a high-level of confidentiality
Ability to be organized and meet deadlines
Ability to be a self-starter and follow through
Understand and support the mission and strategic plan of Texas Lutheran
University
Physical Demands
Work requires normal concentration with ability to tolerate many interruptions while staying on track. Manual dexterity is needed to perform routine personal computing tasks. May require long hours during periods of high activity.
Working Conditions
Work is performed indoors in a typical office setting. Requires the ability to multi-task in an oftentimes busy environment. Requires ability to cope gracefully with stress.
Organizational Data
This is an exempt position. This position supervises the Financial Services Specialist and may indirectly supervise other staff, including student workers.
Professional Affiliations
None required, although participation in local civic and charity organizations is encouraged.
Benefits are competitive. Texas Lutheran University, an accredited university affiliated with the Evangelical Lutheran Church in America, is located 35 miles from downtown San Antonio.
Please submit an application, resume, and the contact information for at least three professional references to:
Human Resources
Texas Lutheran University
1000 W. Court Street
Seguin, Texas 78155
FAX: (830) 372-6409
Email: humanresources@tlu.edu
Review of applications will begin immediately and continue until an appointment is made.
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