Director Of Specialty Services

Hero Practice Services Denver , CO 80208

Posted 3 months ago

Company Overview

Hero is the only practice management group focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children ages six months through 20 years gain access to the care they need since 2006. Working at Hero is both a career and a callingjoin us, BE A HERO!

Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes and a dedicated, well-trained staff. The Hero Practice Services team knows what it takes to provide quality dental, vision and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and, to achieve that goal, we are dedicated to providing our staff with the support, compensation and lifestyle they need for career happiness.

Navigating the healthcare system can be a challenge for the families we serve. At Hero, we make it easy and enjoyable for parents to get regular vision, dental and orthodontic care for their children. Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eye wear selection to orthodontics, we make it fun, easy and affordable for children to thrive.

Company Mission

To be the Leading provider of high-quality and compassionate dental, vision and orthodontic services to children in underserved communities.

Mission of the Role

The Director of Specialty Services mission is to effectively manage, lead and execute all Specialty Services business in this high-growth healthcare company. The Director of Specialty Services will accomplish these goals by carrying out the following core values:

Integrity- Doing what is right for our patient, our teammates and our company. Upholding moral principles and trustworthy actions.

  • In depth knowledge of all types of general anesthesia, to include: Nitrous oxide, oral conscious sedation, IV Sedation, Deep Sedation.

  • Stay up to date on all Dental and Anesthesia guidelines for the states that we operate in.

  • Ensure all team members, including providers, are compliant with CPR and PALS Certification.

  • In depth understanding of Anesthesia medication as well as proper ordering and storage of said medications.

Mission Driven

  • Focused on delivering high quality, compassionate healthcare through your daily activities in efforts to better the community we service.
  • Oversight of the entire Specialty Services program throughout each state we operate in.

  • Thoroughly understand dental anesthesia, dental oral surgery and general dental procedures, codes and insurance guidelines.

  • Ensure all anesthesia equipment is up to date on maintenance as per manufacture regulations.

  • Ensure policies and procedures are being maintained, daily, in each region

Patient First

  • Evaluating our level of service and quality to the people we serve, putting what's best for our patients above all else.
  • In depth knowledge of credentialing procedures and paperwork for Anesthesia providers and Surgery Center requirements.

  • Conduct spot audits of general anesthesia charts to ensure the proper billing and documentation.

  • Create a monthly coverage schedule for specialty services assistants to ensure they are covering in a practice on non-surgery days.


  • Taking responsibility for meeting our commitment and taking ownership of our results.
  • Follows all compliance protocols and updates offices when new protocols take effect.

  • Maintain inventory controls for all general anesthesia medications.

  • Ensure the specialty services manual is up to date and keep all paperwork current.

  • Oversee and lead a team of 10+ employees.

  • Approving all provider and team lead payroll; maintain good relationship with anesthesiologist & vendors


  • Having the insight and vision to see others and help them along the journey of awareness, courage, confidence and joy. Seeing people as humans and assuming positive intent.
  • Routine 1X1's with all coordinators in each state.

  • Provide regular interview training and coaching skills with all Oral Surgeons, Anesthesiologists, RN and Dentists.

  • Conduct regular training of all specialty services procedures to current and new team members and new locations.

  • Models compassionate attitude when working with patients and teammate who come from and array of background and live circumstances


  • Acting as a contributing teammate to those you work with. Striving for common culture and goals. Supporting one another to achieve the mission and seeing opportunity in yourself and others to develop and grow.
  • Work closely with compliance to ensure Specialty Services program is meeting requirements.

  • Work with Anesthesia providers as well as GA coordinators to ensure GA dates are booked and updated in the GA schedule.

  • Transport materials and/or equipment to different locations as needed.

  • Work with Practice Leaders and Team Leads to ensure each office understands the process for placing orders with vendors.

Desired Skills

  • Strong attention to detail

  • Previous clinical experience

  • Identifies and resolves problems in a timely manner and develops alternative solutions

  • Strong written and verbal communication skills

  • Attentive listener who constructively address problems, suggestions and issues

Minimum Qualifications

  • 3+ years' experience in managing a regional team

  • Bachelors' Degree from an accredited University of College, or equivalent work experience

  • Working knowledge of EagleSoft or E-Clinical Works

  • In depth knowledge of Dental Specialty Services (dental general anesthesia and/or oral surgery)

  • Proficient in Microsoft Office suite

  • Dental billing and coding knowledge

Physical Requirements

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds, occasionally 50.

Travel Requirements

Approximately 50% of the time.

Salary and Benefits

Full-time, exempt position. Competitive compensation and benefits package.

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Director Of Specialty Services

Hero Practice Services