Director Of Spa And Wellness- Full Time (Caesars Palace LV)

JOB SUMMARY:

The Director of Spa and Wellness will partner with the General Manager to direct one of the best-known and iconic luxury spas and oversee the spa, wellness, and fitness center. The Director of Spa and Wellness will lead and inspire a 50+ person team dedicated to promoting a wellness focused experience that transcends through all spa experiences and fitness center facilities enjoyed by our valued guests.

This leader will oversee the day-to-day operations with detailed knowledge in all aspects of spa reception, retail, spa therapy, treatments, and facilities for:

• 50,000 square foot oasis inspired by ancient roman traditions and relaxations.

• 48 treatment studios; 5 facial rooms; three private couple's studios.

• Two wet rooms featuring roman baths, artic ice rooms, a laconicum room, herbal steam rooms, wood sauna, whirlpools.

• 6,000 square foot state of the art fitness center.

All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

ESSENTIAL JOB FUNCTIONS:

• Directs the team's in creating unparalleled experiences within luxury wellness through orchestrating seamless operations, ensuring impeccable service delivery and fostering a culture of excellence.

• Provides leadership, guiding and inspiring a team of spa professionals to deliver exceptional service and uphold the highest standards of hospitality.

• Develop and implement trainings & SOPs to align with Caesars Standards for all new and existing team members to positively improve results in Guest Satisfaction, Compliance with Brand Standards, Employee Engagement and Guest Loyalty.

• Leads with a passion for excellence and able to drive innovation around luxury product and services with a critical eye for detail, while working on a large campus in a 55+ year old property.

• Oversees all aspects of spa operations including scheduling, inventory, and facilities maintenance to ensure efficient and effective day-to-day functioning.

• Builds, drives, and executes the development and delivery of world-class, best-in-class service programs.

• Manages through controlling service, operating & labor expenses without compromising guest and team member experience.

• Directs from experience with proven results in multi-million dollar capital project management and driving profits with ability to "dive deep" yet manage the "big picture."

• Generates meaningful synergy through streamlining operations, people, creating subject matter experts and initiatives for service, capital, product offerings/developments, brand marketing, and service standards.

• Manages with exceptional personal presence with employees and guests; highly engaged in day-to-day operations.

• Shows relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them.

• Designs and develops additional product, premium experience, and ancillary revenue streams within the spa and fitness center vertical.

• Collaborates cross-functionally with revenue, marketing, luxury sales, corporate facilities, design/construction, and hotel operations teams to implement best practices, programs, and procedures to drive revenue, efficiency, service, and productivity.

• Actively participates with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability.

• Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements, and collective bargaining agreements.

• Complete projects and Capex investments in a timely manner as required by the General Manager.

• Develops the region of resort's competitive advantage by attracting and acquiring talent that strengthens the resort's operating performance, service culture, and team member engagement to maximize capability to drive operational excellence.

• Performs all other job-related duties as requested.

QUALIFICATIONS:

Required:

• At least 7 years of employment in luxury spas overseeing multiple operational departments and their respective P&Ls.

• At least 5 years' management experience leading full-service spas as a Director, Operations Manager (#2 executive committee leader) in a large, luxury hotel comparable in size.

• Experience implementing Forbes Travel Guide Five Star Service Rating and managing luxury brand/retail partnerships and driving a culture of sales and service.

• Leading a team through complex, difficult renovations, refreshes, and other modernization projects with extensive knowledge in world-class interior design, design/construction, and contractor firms.

• Exceptional aptitude in managing budgets, driving commercial performance, increasing revenue and profitability.

• Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills.

• Proven track record of leading initiatives, achieving goals, and succeeding in a team environment.

• Profession and polished appearance and demeanor.

• Work varied shifts, including weekends and holidays. The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.

• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• Luxury resort experience with robust spa, wellness, and fitness center offerings.

• Certificates in esthetics, massage or cosmetology.

• Managing a large multi-cultural workforce with greater than 30+ team members.

• Proven track record of improving service through measurements such as Medallia, Forbes and LQA through a balance of inspiration and accountability.

• Previous experience with project management and proven track record of effectively communicating and presenting information to corporate and property leadership.

Critical Competencies:

• Highly analytical in thought and recommendations; and continually seek out the facts; can express a point of view without it be driven by an ego.

• Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholder.

• Ability to articulate an inspiring vision that creates a purposeful and unified mission of the hotel's people, product, and service transformation.

• Ability to motivate and inspire different generations & demographics of a team.

• Exceptional personal presence with employees and guests; highly engaged in day-to-day operation.

• Is at ease with themselves - mature, confident, patient, and humble - good EQ for a large team and a discerning guest.

• Negotiation and diplomacy skills with team members, guests, corporate partners, and ownership.

• Understands the importance of being a visible, engaged, and respectful community leader.

• Ability to integrate into a large experienced/accomplished team and lead from the heart.

• Genuine and approachable.

• Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation.

• Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others.

• Comfortable in being a "general" in identifying strategic needs yet can be a "soldier" to ensure the implementation of a strategic plan is implemented.

• Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to work flexible hours, including evenings and weekends.

• Fast paced environment, multiple tasks to be handled under time constraint.

• Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner.

• Must be able to tolerate areas containing secondhand smoke.

• Must be able to lift and carry 35 pounds.

• Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.

• Respond to visual and aural cues.

• Must have manual dexterity to operate all office equipment.

• Must be able to recognize and respond to individuals with questions.

• Must be able to maneuver around office and property.

DIRECTLY SUPERVISES:

• Assistant Director Spa Operations (1) - Phase II
• Spa Operations Managers/Supervisors (5)

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.