Director Of Simcenter Customer Support - Americas

Summary of Role:

The Director of Simcenter Customer Support in Americas will lead the Simcenter Customer Support Team in that region to drive and grow active customer use of Siemens Simcenter products through activities such as customer onboarding, training, pro-active/reactive high-touch support, opportunity identification and consultative relationship building. The position holder will build a culture and passion in the team around Engineering Success for our customer base: encouraging regional team leaders to deploy the most effective engineering resources to develop customer dedication, growth opportunities for Siemens DI SW, and reduce customer churn across the sales cycle from adoption, expansion and renewal. The objective of this is continuous growth of, specifically but not exclusively, the Simcenter portfolio in the region across the product range based on customers improving their return on investment in our products. Leading the team by example by collaborating closely with key customer partners to help develop and respond to technical opportunities in conjunction with sales personnel, will be a fundamental skill required in this role. This is a senior position with significant responsibilities to assist with overall revenue generation as part of the global functional team and the Americas, reporting to the global lead of the Simcenter Customer Support operation and linked to the Americas sales operation.

Key Features of the Role:

• Set Engineering Success team direction in conjunction with the global Simcenter Customer Support function and the Americas management team - aligning with sales, product management and marketing

• Develop, coach, mentor and build a high-performance Americas team ensuring appropriate structure and talent is in place to support a customer-centric engineering focused culture

• Build accountability and ownership of the customer experience at all levels of the organization

• Drive awareness of revenue generation opportunities within the support function and to key internal partners

• Cultivate innovation allowing for new and better methodologies for more effective customer engagement, and lead the change

• Continually monitor KPI's across the teams: develop priority criteria for Americas-wide engineering activity

• Regularly visit key stakeholders at customer locations with Americas management and others

Responsibilities of the Role:

• Overall technical support and account-renewal and growth-driven activities of the Americas Simcenter Customer Support team

• Recruitment and development of experienced leaders for regional team roles

• Staffing of teams with high potential contributors to ensure focus on effective, timely, pro-active and reactive support but within constraints of scalability

• Liaison with other zone Simcenter Customer Support managers to foster continual distribution and sharing of knowledge

• Instill passion for Engineering Success in Team Leads and Engineers

• Regular participation in team activities and discussion that leads to product adoption and customer loyalty

• Identify additional services and solutions opportunities with account team members

• Develop and implement tailored programs that provide continued value to the customer, ensure renewals and drive long-term account growth

• Gather and present Engineering Support metrics to customers, internal partners

• Identify team strengths, weaknesses and develop training and learning paths for Americas team in consultation with other regions

Requirements:

• Passion for Engineering and Simulation Success and for making a positive impact with internal teams and customer engineering functions and businesses

• Team-oriented person with history of effectively leading teams of geographically distributed resources (> 10 years)

• High level of engineering knowledge in particular with at least one Simcenter product or engineering field (Masters or Ph.D. in engineering preferred)

• Consistent track record of optimally leading customer relationships and technical projects

• History of attracting high-skilled talent to Engineering roles

• Capable of facilitating change and ability to excel in high stress situations

• Able to travel around 25%

• Excellent work ethic and leadership skills

• Proven verbal and written communication skills (English required)

• Proven organizational skills

• Position can be based near any major United States City

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants shall not require employer sponsored work authorization now or in the future for employment in the United States.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

The salary range for this position is $171,900 to $309,400 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

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