Suncoast Schools Federal Credit Union Saint Petersburg , FL 33701
Posted 1 week ago
Overview
Salary: $75,000 - $115,000
District Branch Locations: (subject to change)
The Director of Service Center Operations contributes to the overall success of 6 assigned branches by utilizing strategic operations objectives to foster a member-centric culture. This individual will mentor the branch teams and oversee lobby leadership to ensure members are receiving elite, personalized experiences in the branch. Suncoast Credit Union is seeking an "Ideal Team Player" who embodies three virtues "humility, hunger, and people smarts".
Suncoast Credit Union is consistently chosen as a Top Workplace because its employees genuinely #LoveWork! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. To attract the highest quality candidates, Suncoast Credit Union offers a comprehensive benefits package including, but not limited to:
Get the benefits you deserve from an organization that cares about your well-being, inside and outside the workplace. Join a team supporting a healthy body, healthy mind, and healthy work-life balance!
Responsibilities
Guide branch teams on how to implement consultative interactions with members to offer solutions and achieve financial well-being
Ensure the effectiveness of lobby leadership for problem resolution
Assist the Vice President of Service Center Operations with the planning, execution, and development of business initiatives
Establish performance goals for assigned district
Guide service center managers in establishing performance goals for their area of responsibility and developing action plans to reach stated goals
Provide development opportunities to mentor and guide reporting managers
Collaborate with the Vice President of Service Center Operations to determine and maintain appropriate staffing levels
Cultivate a strong team by building trust among staff
Develop policies, procedures, and systems for the branches and ensure staff is knowledgeable or notified of any changes
Assist senior management with regulatory compliance to ensure the credit union is in accordance with applicable laws and government regulations
Ensure service centers follow security and internal audit procedures resulting in minimal to no audit findings
Foster the "All Team" culture within the organization by providing open lines of communication and cooperation between all areas
Cultivate a service and sales culture within the service centers to attain established goals
Develop, monitor, and maintain the budget for areas of responsibility
Participate in the overall strategic planning for Suncoast Credit Union
Represent Suncoast Credit Union at community events
Qualifications
Bachelor's degree in a business-related field (A comparable combination of work experience and training may be substituted for education requirements)
5+ years of management experience with a financial institution preferred
Strong organization, prioritization, analytical, and problem-solving skills to effectively manage areas of responsibility and attain goals set for the district
Ability to analyze and resolve complex problems or situations
Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, the Board of Directors, and government regulators
Ability to comprehensibly communicate policies, practices, and procedures to direct reports and stakeholders
Local travel required (up to 50%) with some overnight travel
Safe Act Statement
This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.
Suncoast Schools Federal Credit Union