Director Of Senior Programs - Day Services

On Lok Senior Health Service San Francisco , CA 94110

Posted 3 months ago

On Lok Day Services

The 30th Street Senior Center is San Francisco's largest multipurpose senior center with eight programs serving more than 6,000 seniors per year. We offer multiple programs for active seniors citywide including exercise classes, delicious meals and a variety of social activities to carry out our mission to help seniors remain healthy, independent and in their communities for as long as possible. Our Aging and Disability Resource Center, home delivered meals, and case management programs, provide additional support to seniors in our community.

Interested applicants should provide a resume and a cover letter highlighting their interest in this position and their relevant experience with the unique population it serves.

POSITION SUMMARY: Under the direction and supervision of the Executive Director

  • Day Services (ED), the Director of Senior Programs

  • Day Services (Director) has leadership responsibility for effectively planning, budgeting and directing programs under the OLDS entity, which include the 30th Street Senior Center and On Lok's adult day program with Openhouse. The Director will supervise the management staff who are directly responsible for the daily operation of these programs.



  • In alignment with On Lok's overall vision, strategic direction and culture, provide leadership of programs under the OLDS entity by working closely with the ED to define and create the vision, culture, and organizational health of On Lok Day Services.

Program Operations

  • Implements strategic and operational plans that align and are interwoven with On Lok's overall mission and strategy.

  • Develops and achieves goals and objectives, including program development and expansion, community relations, and meeting financial targets.

  • Serves as primary on-site point of contact for 30th Street facilities maintenance and capital improvement projects.

  • Ensures strong day-to-day operations of the 30th Street Senior Center and On Lok's adult day program with Openhouse.

  • Establishes key performance measures and department goals, monitors contract compliance, and manages to standard operating objectives (SOO) across OLDS programs.

  • Serves as the escalation point for issues/grievances from seniors through a combination of listening skills, diagnosis, problem solving, mediation, negotiation and conflict resolution

  • Responsible for safety and compliance. Ensures all staff fulfill all training and compliance requirements.

  • Facilitates meetings and committees.

  • Values and leverages volunteerism both as a way to expand program capacity and to see volunteering a way to help seniors find ways to contribute & give back.

Leadership & Team Building

  • Leads staff through motivation, coaching, training, and retention. Uses effective, collaborative, team oriented leadership style.

  • Promotes cross-functional collaboration and workflows to support efficient and effective operations.

  • Builds high performing and results driven teams. Collaborates on cross-organization initiatives.

  • Drives priorities and achieves results by managing team to ambitious and achievable results.

Management & Supervision

  • Through direct reports, manages a total staff of approximately 45. This includes recruiting, hiring, training and evaluating staff. Requires both legal and soft skills with knowledge of all appropriate laws and company policies.

  • Ensures strong performance management. Establish performance measures, department goals, monitors results and manages to key performance metrics for the team.

  • Sets schedules, approves vacation, approves payroll, and other supervisory skills.


  • Oversight of grants and contracts, ensuring performance to goals, reporting and compliance. Serves as the primary liaison for executed contracts from grant funders. Includes the Department on Aging and Adult Services /Office on the Aging, and other government agencies and foundations.

  • Reviews management reports needed to monitor program effectiveness and to assist in program planning and development.


  • In collaboration with On Lok Finance Team and the ED, build the program budgets, tracks key financials, complete forecast and budget updates. Manage operations within budget.

Internal and External Community Outreach

  • Works closely with the Development Team to provide substantial and sustaining financial support for the organization's growing programs and priorities.

  • Works closely with the ED securing ongoing contract funding for 30th Street Senior Center Services and On Lok's adult day program with Openhouse.

  • Supports the programs through involvement in community groups, city meetings, and neighborhood associations (from the neighborhood to who's who of City Hall; building relationships, handling issues, etc.).

  • Serves as liaison to other On Lok teams/services.


Demonstrates the following leadership competencies with strength in at least five areas:

  • Technical/Professional Expertise

  • Innovates

  • Drives for results

  • Takes initiative

  • Strong communication and presentation skills (written and verbal)

  • Inspires and motivates others to high performance

  • Develops others

  • Develops strategic perspective

  • Serves as a liaison with external stakeholders

  • Solves Problems and Analyzes Issues

  • Practices Self Development

  • Establishes stretch goals

  • Communicates powerfully and prolifically

  • Builds relationships

QUALIFICATIONS (knowledge, skills, abilities):

  • Master's Degree in Social Work, Dietetics, Recreational Therapy, Gerontology or related field. BA/BS with equivalent years' experience will be considered in lieu of Master's degree.

  • Five years' supervisory experience required, two years' experience supervising managers preferred.

  • Five years' experience working with services to older adults required.

  • Experience with managing grant funded programs and programs funded under the Older American's Act.

  • Demonstrates a commitment to serving diverse elder communities.

  • Excellent verbal and written communication skills required.

  • Excellent organizational, analytical and program development skills.

  • Excellent computer skills required.

  • Bilingual in Spanish/English preferred.

  • Must have access to car and clean driving record.

On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more):

  • Medical, Dental, and Vision coverage

  • Retirement Savings Plan 403(b) and Term Life/AD&D Insurance

  • Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)

  • Pet Insurance and additional discounts

  • Holidays (10 per year), vacation time, sick leave, and long-term disability insurance

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Of Programs

San Francisco - Marin Food Bank

Posted 2 weeks ago

VIEW JOBS 9/7/2019 12:00:00 AM 2019-12-06T00:00 Are you a skilled Director of Programs who believes in lending your skills to end hunger? If so, consider being a Director of Programs for the San Francisco Marin Food Bank. The SF Marin Food Bank is comprised of a dedicated team of approximately 150 staff working collaboratively to provide close to 50 million pounds of food to over 210,000 people in the Bay Area a region where 1 in 4 people are at risk of hunger. We are currently looking for a Director of Programs to help in leading our program efforts of our organization. See job description below and apply today if you would like to join us in our mission to end hunger. POSITION PURPOSE The Director of Programs develops, leads and evaluates staff, volunteers, relationships with program participants and partner agencies, workplans, budgets, contracts, grants and the operations of assigned programs to meet the Food Banks strategic goals, ensuring that we are advancing towards our mission to end hunger in San Francisco and Marin counties. The position works regularly out of both the San Francisco and Marin offices in addition to attending meetings and events throughout both communities. ESSENTIAL FUNCTIONS AND BASIC DUTIES Program Leadership * Lead teams performing outreach, enrollment and customer service for diverse, low-income program participants and cultivating and managing relationships with community-based organizations to further our mission to end hunger * Develop, advance and measure teams priorities and SMART goals in alignment with department and organizational vision and strategy focused on feeding more people to reduce the meal gap * Continually improve effectiveness of assigned programs within allocated resources while enhancing our culture of innovation to reach more people * Collaborate with Strategy & Analytics and Information Systems teams to oversee the selection, deployment and management of improved technology to enhance the experience of participants and partner agencies and the efficiency and effectiveness of programs and staff * Work with the Strategy & Analytics and Business Intelligence teams to oversee the collection, management and utilization of teams data and evaluation of programs as we intensify our measurement and analytics to fuel data-based decision making * Continually monitor program operations and business processes and make improvements as required * Convene regular stakeholder groups to discuss program performance and impact * Develop and oversee teams budgets * Collaborate with Development and Finance staff to develop, negotiate and report on assigned contracts and grants * Manage and oversee program operations and deliverables in accordance with contract and grant obligations and federal and state regulations * Lead preparation for and execution of required audits * Oversee administration and reporting for assigned teams People Leadership * Build effective, integrated, collaborative and inclusive teams by leading the hiring, development and management of diverse staff and volunteers working in both the San Francisco and Marin offices * Provide authentic and inspirational leadership and ensure accountability to individual and team goals * Oversee teams work planning and performance evaluations QUALIFICATIONS Education/Experience: * Minimum 5 years effectively leading diverse teams of staff and/or strategic organization-wide efforts * 2+ years providing excellent customer service to diverse, low-income communities and/or successful community engagement with community-based organizations serving low-income communities * Demonstrated success in managing comparable programs, contracts/grants, budgets and related efforts * Experience managing a major organizational database (preferably participant or customer relationship-management focused) required; success managing the implementation or upgrade of a similar system preferred * Success creating, implementing and evolving innovative programs and managing change Preferred Knowledge: * Extensive knowledge of Food Bank programs * Extensive knowledge of Food Bank program Management, reporting and regulations. * Advanced knowledge of low-income San Francisco and/or Marin populations, service providers, faith-based organizations and neighborhoods Required Skills/Abilities: * Excellent verbal communication, interpersonal and customer service skills including de-escalation skills and ability to manage difficult conversations * Ability to work and interact well with individuals (staff, volunteers and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment * Excellent written communication skills * Proficient in MS Office (Excel, Powerpoint, Word etc.) including advanced excel skills * Excellent analytical and creative problem-solving skills * Ability to listen, identify, analyze, and guide lay users through system and procedural problems. * Excellent organizational, time, project and change management skills * Strong training and meeting facilitation skills * Ability to work efficiently, effectively, and independently as part of a collaborative team and meet deadlines in a fast-paced environment Preferred Skills/Abilities: * Mediation training/expertise * Jet report and tableau skills * Bilingual (Cantonese or Spanish) CERTIFICATES, LICENSES, REGISTRATIONS: * Drivers license required PHYSICAL DEMANDS AND WORK ENVIRONMENT: (The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) ENVIRONMENT: Standard office with occasional travel to program sites FINGER DEXTERITY: Requires typing on standard computer. TALKING: Ability to speak on phone and face to face. HEARING: Able to hear average or normal conversations and receive ordinary information. REPETITIVE MOTIONS: Frequent and regular movements using the wrists, hands, and fingers. AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to view computer screens and documents. PHYSICAL STRENGTH: NOT APPLICABLE. COMMUNICATION AND COGNITIVE REQUIREMENTS REASONING ABILITY: Ability to apply principles of logical or scientific thinking to a wide range of complex intellectual and practical problems. MATHEMATICS ABILITY: Ability to perform advanced math skills, use decimals to compute ratios and percentages, and to draw and interpret graphs. LANGUAGE ABILITY: Fluency in English. Fluency in Cantonese and/or Spanish a plus. SALARY: Competitive pay based on qualifications and experience BENEFITS: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time. The San Francisco-Marin Food Bank is an Equal Opportunity Employer. San Francisco - Marin Food Bank San Francisco CA

Director Of Senior Programs - Day Services

On Lok Senior Health Service