On Lok Day Services
The 30th Street Senior Center is San Francisco's largest multipurpose senior center with eight programs serving more than 6,000 seniors per year. We offer multiple programs for active seniors citywide including exercise classes, delicious meals and a variety of social activities to carry out our mission to help seniors remain healthy, independent and in their communities for as long as possible. Our Aging and Disability Resource Center, home delivered meals, and case management programs, provide additional support to seniors in our community.
Interested applicants should provide a resume and a cover letter highlighting their interest in this position and their relevant experience with the unique population it serves.
POSITION SUMMARY: Under the direction and supervision of the Executive Director
Day Services (ED), the Director of Senior Programs
Day Services (Director) has leadership responsibility for effectively planning, budgeting and directing programs under the OLDS entity, which include the 30th Street Senior Center and On Lok's adult day program with Openhouse. The Director will supervise the management staff who are directly responsible for the daily operation of these programs.
DUTIES / RESPONSIBILITIES:
Implements strategic and operational plans that align and are interwoven with On Lok's overall mission and strategy.
Develops and achieves goals and objectives, including program development and expansion, community relations, and meeting financial targets.
Serves as primary on-site point of contact for 30th Street facilities maintenance and capital improvement projects.
Ensures strong day-to-day operations of the 30th Street Senior Center and On Lok's adult day program with Openhouse.
Establishes key performance measures and department goals, monitors contract compliance, and manages to standard operating objectives (SOO) across OLDS programs.
Serves as the escalation point for issues/grievances from seniors through a combination of listening skills, diagnosis, problem solving, mediation, negotiation and conflict resolution
Responsible for safety and compliance. Ensures all staff fulfill all training and compliance requirements.
Facilitates meetings and committees.
Values and leverages volunteerism both as a way to expand program capacity and to see volunteering a way to help seniors find ways to contribute & give back.
Leadership & Team Building
Leads staff through motivation, coaching, training, and retention. Uses effective, collaborative, team oriented leadership style.
Promotes cross-functional collaboration and workflows to support efficient and effective operations.
Builds high performing and results driven teams. Collaborates on cross-organization initiatives.
Drives priorities and achieves results by managing team to ambitious and achievable results.
Management & Supervision
Through direct reports, manages a total staff of approximately 45. This includes recruiting, hiring, training and evaluating staff. Requires both legal and soft skills with knowledge of all appropriate laws and company policies.
Ensures strong performance management. Establish performance measures, department goals, monitors results and manages to key performance metrics for the team.
Sets schedules, approves vacation, approves payroll, and other supervisory skills.
Oversight of grants and contracts, ensuring performance to goals, reporting and compliance. Serves as the primary liaison for executed contracts from grant funders. Includes the Department on Aging and Adult Services /Office on the Aging, and other government agencies and foundations.
Reviews management reports needed to monitor program effectiveness and to assist in program planning and development.
Internal and External Community Outreach
Works closely with the Development Team to provide substantial and sustaining financial support for the organization's growing programs and priorities.
Works closely with the ED securing ongoing contract funding for 30th Street Senior Center Services and On Lok's adult day program with Openhouse.
Supports the programs through involvement in community groups, city meetings, and neighborhood associations (from the neighborhood to who's who of City Hall; building relationships, handling issues, etc.).
Serves as liaison to other On Lok teams/services.
Demonstrates the following leadership competencies with strength in at least five areas:
Drives for results
Strong communication and presentation skills (written and verbal)
Inspires and motivates others to high performance
Develops strategic perspective
Serves as a liaison with external stakeholders
Solves Problems and Analyzes Issues
Practices Self Development
Establishes stretch goals
Communicates powerfully and prolifically
QUALIFICATIONS (knowledge, skills, abilities):
Master's Degree in Social Work, Dietetics, Recreational Therapy, Gerontology or related field. BA/BS with equivalent years' experience will be considered in lieu of Master's degree.
Five years' supervisory experience required, two years' experience supervising managers preferred.
Five years' experience working with services to older adults required.
Experience with managing grant funded programs and programs funded under the Older American's Act.
Demonstrates a commitment to serving diverse elder communities.
Excellent verbal and written communication skills required.
Excellent organizational, analytical and program development skills.
Excellent computer skills required.
Bilingual in Spanish/English preferred.
Must have access to car and clean driving record.
On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more):
Medical, Dental, and Vision coverage
Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
Pet Insurance and additional discounts
Holidays (10 per year), vacation time, sick leave, and long-term disability insurance
On Lok Senior Health Service