Director Of Sales Operations

Soci Austin , TX 78719

Posted 2 months ago

About Us:

SOCi is the leading social media and reputation management platform built to address the complex needs of multi-location enterprise companies. An award-winning leader in the industry, SOCi has pioneered more than a dozen unique marketing tools to help multi-location brands oversee, maintain, and protect their brand at the national level, while simultaneously scaling presence across hundreds, sometimes thousands, of local pages.

Our accolades include:

  • Inc. 500 honoree two years in a row (2018 and 2019) for Fastest Growing Companies in America

  • Entrepreneur magazine, Top 10 Marketing Provider for Franchise two years in a row

  • Local Visionary Award for "Best Social Media Solution for Multi-Location Retailers"

  • Business Review's Top 10 Start-Up's to Watch


  • Enable our sales teams to work smarter, not harder by simplifying processes and providing easy access to information and resources needed to close sales

  • Leverage operational data to drive informed business decisions

  • Use data to identify and implement strategic operational improvement initiatives across the sales organization

  • Increase sales effectiveness by codifying and evolving Go-To-Market and sales best practices and you will enable productivity of the sales force and ensure a better customer experience

  • Coordinate sales forecasting, planning and budgeting processes used within the sales organization

  • Working closely with the executive and operations team on territory planning

  • Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts

  • Coordinate planning activities with other functions and stakeholders

  • Support the equitable assignment of salesforce quotas between business units and ensure quotas are optimally allocated to all sales channels and resources

  • Work to ensure all sales organization objectives are assigned in a timely fashion

  • Proactively identify opportunities for sales process improvement

  • Work to inspect sales process quality and prioritize opportunities for improvement

  • Assist sales management in understanding process bottlenecks and inconsistencies

  • Facilitate an organization of continuous process improvement

  • Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization

  • Recommend revisions to existing reports, or assist in the development of new reporting tools

  • Working closely with the systems operations manager on best practices on improving our CRM and levering/enabling new technologies that will aid our Sales Team to be more effective

  • Monitor the assigned sales organization's compliance with required standards for maintaining CRM data

  • Work closely with sales management to optimize the effectiveness of the firm's technology investments

  • Coordinate training delivery to sales, sales management, and sales support personnel

  • Provide input to senior leadership in the development and administration of sales incentive compensation programs

  • Build strong internal-company relationships with other key management personnel

  • Direct and support the consistent implementation of company initiatives

  • Work with Accounting, Finance, and People and aid with sales incentive compensation administration, or when required to arbitrate or clarify the application of sales compensation program policies and procedures


  • 7+ years in Sales Operations (or equivalent function)

  • Bachelor's degree, MBA a plus

  • Proven track record in Sales Operations management at a rapidly growing software company / SaaS environment

  • Strong project management skills

  • Results oriented with strong decision-making skills and the ability to prioritize multiple objectives while meeting aggressive deadlines

  • Excellent interpersonal communication skills, written and oral

  • Strong analytical skills in interpreting data to recommend actions to management in a consultative manner

  • Ability to lead without the need for direct authority

  • Expert in MS Excel and Salesforce

  • Expert in sales methodology and the disciplines necessary to drive efficient sales execution at scale

  • Experience working with sales applications

What's SOCi's culture like?

Led by a team of industry experts, SOCi is leading the pack in Social Media and Reputation Management. Our passionate team of SOCialites work at convenient locations in both San Diego, CA and Austin, TX. We offer flexible PTO, comprehensive health & benefits packages and 401k (amongst many other perks). Every new team member is equipped with a MacBook laptop, tech accessories & SOCi swag. We are a fast-paced, agile environment where thought leadership and input is encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you.

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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Director Of Sales Operations