Director Of Sales Operations

Birdeye Inc Dallas , TX 75201

Posted 5 months ago


BirdEye is looking for a world-class member to join our Sales Operations team. The Director of Sales Operations will report to the VP of Sales Ops and will be responsible for reporting critical in driving the organization toward achievement of strategic goals, operational excellence, and achievement of sales targets.You will be a key member of the sales leadership team, providing insights and analysis to guide our overall strategic direction ensuring business plans that support rapid revenue growth and scalability of our operations. Our ideal candidate comes from a top consulting firm and possesses a depth of experience building and leveraging data to enable rapid growth for SaaS companies.



  • 5-7 years of related experience (i.e. sales operations, finance, BI, sales, or general operations)
  • Degree in Business or a related field from a four-year college or university. MBA preferred.
  • Strategic thinker with the ability to glean insights from processes, data, sales team feedback, industry best practices, continuous personal development, etc. to develop improved strategies
  • Demonstrated experience, knowledge and expertise within SaaS / Enterprise Software. Startup experience a plus.
  • Strong acumen and experience with both highly transactional, inbound, inside sales models, and mid-market/Enterprise inside and field sales models.
  • Strong working knowledge of and other sales productivity tools, including best practices for use, integrations, reporting.
  • Proven record of developing and implementing tactical initiatives that improve sales productivity, conversion rates, and sales team performance
  • Strong project and program management skills. Consulting background ideal.
  • Intimate knowledge of sales forecasting, pipeline analysis, lead routing and follow-up best practices, outbound lead generation, pricing, contracting, RFPs, proposals, and reporting/analytics


  • Build and conduct analysis for measurement of daily, weekly and monthly KPIs
  • Provide on-going support for sales leadership across market segmentation
  • Identify and measure key inputs vital in developing Sales team goals, strategies, plans, policies and improvement opportunities.
  • Support operational sales logistics including optimizing resource allocation across sales teams and measuring progress against revenue target and key performance indicators.
  • Implement and enforce processes and tools that will maintain integrity and accuracy of data



  • A competitive salary
  • A rich benefits package including medical, dental, and vision
  • 401(k) plan
  • Stocked kitchen complete with coffee, snacks, and Friday lunch catered
  • All of the opportunities inherent in a fast-growing organization!

Our Company:

BirdEye is a SaaS platform that reimagines the way customer feedback is used to acquire and retain connected customers by closing the loop between reputation marketing and customer experience. BirdEye enables businesses to get new reviews and captures existing customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time. BirdEye converts all feedback into actionable insights so businesses can engage in every step of the customer journey, establish a positive online presence, and benchmark performance across locations and against competitors.

The BirdEye platform is trusted by 25,000+ businesses and prominent F1000 enterprises. BirdEye was founded in 2012 by Google, Yahoo, Amazon alumni and backed by Silicon Valley who's who including Trinity Ventures, Salesforce founder Marc Benioff and Yahoo co-founder Jerry Yang. Learn more at

Some noteworthy mentions:

Check out some of our recent G2Crowd awards!

  • Best Software Company in 2019: #60
  • Best Small Business Software in 2019: #25
  • Best Product for Marketers in 2019: #16

Our Values:

As relentless innovators, we make excellence a habit. We know that building beautiful things means shattering walls, so were bold, scrappy, and love a good challenge. Were obsessed with our customers. We put their happiness at the center of every decision, and we view our customers weaknesses and successes as our own.

Working at BirdEye means being part of a tight-knit family that helps you succeed and loves to celebrate with you. We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

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Director Of Sales Operations

Birdeye Inc