Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Director Of Sales

Expired Job

Marriott International Marana , AZ 85658

Posted 3 months ago

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Provdes support for sales activities for larger, more complex accounts. Monitors and manages against team booking goals and makes recommendations on booking goals of direct reports. Creates opportunities to grow the account base through customer interactions.

CANDIDATE PROFILE

Education and Experience

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 8 years experience in the sales and marketing or related professional area.

OR

  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 6 years experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

  • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the property.

  • Works with sales team to create and implement a sales plan addressing revenue, customers and the market for the segment.

  • Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

  • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

  • Recommends booking goals for sales team members.

Managing Sales Activities

  • Monitors all day to day activities of direct reports.

  • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

  • Participates in sales calls with members of sales team to acquire new business and/or close on business.

  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

  • Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.

  • Assists Revenue Management with completing accurate six period projections.

  • Reviews guest satisfaction results to identify areas of improvement.

Building Successful Relationships

  • Develops and manages relationships with key stakeholders, both internal and external.

  • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

  • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Ritz-Carlton Global Sales Organization Managers and accounts.

  • Interacts with guests to obtain feedback on product quality and service levels.

  • Meets with guests to obtain feedback on quality of product (e.g., guest rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

Managing and Conducting Human Resource Activities

  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

  • Utilizes all available on the job training tools for employees.

  • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

  • Empowers employees to provide excellent customer service.

  • Observes service behaviors of employees and provides feedback to individuals.

  • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Additional Responsibilities

  • Executes and supports the brand's Customer Service Standards and property's Brand Standards.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Retail Sales Associate

Kohl's

Posted 2 weeks ago

VIEW JOBS 11/29/2018 12:00:00 AM 2019-02-27T00:00 Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are the face to the customer ensuring they remain the top priority while balancing tasks and routines. Work with the latest technology and innovative solutions. Kohl's offers flexible scheduling and we train and develop the most talented, motivated teams around. ACCOUNTABILITIES * "Smiles and Says Hi!" Greets all customers and associates, assists in a friendly, courteous manner and adheres to the "Yes We Can" policy efficiently resolving customer's questions and requests * Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer * Able to learn and adapt to current technology to assist customer needs * Delivers the highest level of customer service through effective problem solving * Solicits, opens and activates Kohl's Charge applications and loyalty programs * Ensures that all cash handling procedures are done in accordance to policy and procedure * Complete transactions accurately and efficiently while engaging customers * Flexible and willing to cross-train and work in other areas of the store, as needed QUALIFICATIONS REQUIRED * Ability to lift 50 pounds on an occasional to frequent basis * Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis * Adherence to Kohl's policy and procedures * Regular attendance * Effective verbal and written communication skills * Basic math and reading skills, legible handwriting and attention to detail * Ability to work as part of a team and interact effectively with others PREFERRED * Prior retail experience * Comfortable with the use of technology consistently while performing the required tasks Kohl's Marana AZ

Director Of Sales

Expired Job

Marriott International