Director Of Sales And Service

Mohegan Sun Uncasville , CT 06382

Posted 2 months ago

Position Summary:

This position is responsible for managing and training the sales and service staff as well as the oversight of box office, CRM and e-marketing efforts for both the Connecticut Sun. Responsible for driving ticket revenue, surviving and retaining customers, data acquisition as well as utilizing creative ways to drive ancillary revenue via concessions, merchandise and gaming.

Primary Duties and Responsibilities:includes but not limited to:

Responsible for creating year-round ticket sales and service strategies for CT Sun
Provides one-one-one and group training for Account Executives to ensure revenue goals are attained
Creates and manages sales funnels for Account Executives, provides direction on strategies to close sales, upsell and retain customers
Works with ticketing systems to build manifests for each team (season tickets, special offers, etc.)
Builds timing for annual on-sale for various products as well as renewals and works with marketing/ad agency to rollout timely campaigns
Develops reports related to ticket sales from team officials and league office
Responsible for increasing ticket sales
Prepares and maintains annual budget related to ticket sales and service
Works with marketing, game operations and social/digital media to ensure ticket messaging is presented in a timely and accurate manner
Oversees the hiring, training, scheduling, evaluating and discipline of the sales staff and Sports Business Intelligence Coordinator
Researches best practices in WNBA, as well as other sports leagues, to continually strive to improve processes, training and results

Secondary Duties and Responsibilities:

Works with the Box Office on tracking and ticket programs
Acts as a liaison to season subscribers and manages any issues or concerns
Works as a liaison with Ticketmaster
Develops and maintains strategic working relationships with corporate sponsors and partners
Works with the Regional Marketing and Sponsorship department to leverage partnerships/events to increase leads/interest for the Connecticut Sun

Competencies: Incumbent will master the following competencies while in this position:

Knowledge of Mohegan Sun corporate and department policies and procedures
Understanding of best practices in sales and service training
Knowledge of the Ticketmaster system and Archtics
Effective utilization of Mohegan Sun Evaluation programs
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

Excellent knowledge of Ascent, EmpowerTime and Manager Self Service systems
Knowledge of Mohegan Sun budget planning and analysis process and procedures
Mohegan Sun CER and purchasing procedures

Physical Demands and Work Environment:

Office work environment
Must be able to sit in front of a computer screen and talk on the phone for extended periods of time
Overnight travel may be required
Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

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