The beautiful Hilton Houston Post Oak by the Galleria hotel has a incredible opportunity as Director of Rooms!
The Director of Rooms at the Hilton Houston Post Oak is responsible for the direction and oversight of key guest contact departments and their managers and team members. Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments
What will I be doing?
The Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services, bell/door services , and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests. Specifically, you would be responsible for performing the following tasks to the highest standards:
Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. Hires, supervises, counsels, disciplines, and evaluates all guest services
Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
Manages executive office projects by directing staff and monitoring progress as required.
Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.
Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.
Must have hospitality experience in a leadership role in Front Office and Housekeeping
Minimum 3 (three) years hospitality operations experience
Minimum 2 (two) years hospitality management experience
Must have Director or Assistant Director level experience in this or related job
Must have knowledge of budgeting and forecasting
Minimum expert level knowledge of Microsoft Work and Outlook
Must have ability to work 8 (eight) hours walking/standing with or without reasonable accommodation
Must have ability to work a flexible schedule including nights, weekends and holidays
Must be able to bend/stoop/walk/push/pull 25 lbs with or without reasonable accommodation
Must have proven track record to motivate and inspire team
Minimum 5 (five)+ years hotel department head management experience to include Front Office and Housekeeping
Ability to communicate in Spanish
Working knowledge of HOT SOS, Unifocus and/or OnQ systems
What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Thorough knowledge of all guest services and housekeeping department operations and individual job requirements
Excellent written, verbal, and organizational skills required
Computer literacy and financial management a must
Ability to resolve guest, supervisor and employee conflicts
Able to manage effectively multiple tasks at all times
Ability to listen effectively and communicate clearly with guests and coworkers
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!