Denihan Hospitality Group New York , NY 10007
Communicates effectively and genuinely with guests, team members and other departments.
Maintains a friendly and caring demeanor at all times in a fast pace environment.
Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
Demonstrates team work by co-operating and assisting colleagues as needed.
Directs the activities of Front Office and Housekeeping Departments, providing leadership and motivation necessary to implement effective training.
Develops, manages and implements the departmental budget.
Analyzes and generates reports and communicates information to employees and appropriate departments.
Assists with revenue management through monitoring hotel and hotel competitive set to increase occupancy and revenue and maximize the daily rate of the hotel.
Assists General Manager in the development of the annual budget; reports variances against the budget; and tracks labor costs and related expenses.
Recruits, hires, trains and provides career development for all Rooms staff, conducts performance reviews, and provides feedback to members of the Rooms Department using company hiring standards and guidelines.
Responds quickly to guest requests in a friendly but professional manner. Consistently follows up to ensure guest satisfaction that meet and exceed our service standards.
Ensures cleanliness levels are met by doing daily room inspections.
Champions, monitors and maintains the HotSos program
Resolves guest and team member issues in a fair and positive manner.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Follows company policies and procedures and is able to effectively communicate them to associates.
Recruits and staffs department by using The Surrey Hotel hiring standards.
Fulfills Manager on Duty Shifts.
Any and all other duties deemed necessary by the General Manager.
College Degree required.
A minimum of four (4) years of progressive work experience in a Rooms and/or Housekeeping Department required.
Management experience required.
Luxury hotel experience required.
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Denihan Hospitality Group
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