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Director Of Rooms

Expired Job

Denihan Hospitality Group New York , NY 10007

Posted 5 months ago

Essential Functions:

  • Communicates effectively and genuinely with guests, team members and other departments.

  • Maintains a friendly and caring demeanor at all times in a fast pace environment.

  • Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.

  • Demonstrates team work by co-operating and assisting colleagues as needed.

  • Directs the activities of Front Office and Housekeeping Departments, providing leadership and motivation necessary to implement effective training.

  • Develops, manages and implements the departmental budget.

  • Analyzes and generates reports and communicates information to employees and appropriate departments.

  • Assists with revenue management through monitoring hotel and hotel competitive set to increase occupancy and revenue and maximize the daily rate of the hotel.

  • Assists General Manager in the development of the annual budget; reports variances against the budget; and tracks labor costs and related expenses.

  • Recruits, hires, trains and provides career development for all Rooms staff, conducts performance reviews, and provides feedback to members of the Rooms Department using company hiring standards and guidelines.

  • Responds quickly to guest requests in a friendly but professional manner. Consistently follows up to ensure guest satisfaction that meet and exceed our service standards.

  • Ensures cleanliness levels are met by doing daily room inspections.

  • Champions, monitors and maintains the HotSos program

  • Resolves guest and team member issues in a fair and positive manner.

  • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

  • Follows company policies and procedures and is able to effectively communicate them to associates.

  • Recruits and staffs department by using The Surrey Hotel hiring standards.

  • Fulfills Manager on Duty Shifts.

  • Any and all other duties deemed necessary by the General Manager.


Required Qualifications:

  • College Degree required.

  • A minimum of four (4) years of progressive work experience in a Rooms and/or Housekeeping Department required.

  • Management experience required.

  • Luxury hotel experience required.

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  • Denihan Hospitality Group

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Director Of Rooms

Expired Job

Denihan Hospitality Group