Cook County, IL Chicago , IL 60602
Posted 7 days ago
Applicants may apply for this position by submitting a resume/ CV to the following email address: mgmtrecruit@cookcountyhhs.org
When submitting a resume/CV by email, you must include the job title and posting number in the subject line of your email. An application or resume/CV must be filed for each position which interests you.
To receive Veteran Preference, appropriate discharge papers must be attached to the online application or must be included with your emailed resume/CV. Please refer to Veteran Preference document requirements listed on the bottom of this posting.
Job Summary
Under the direction of the Executive Director, Ambulatory Care Operations, the Director of Regional Operations, South Cluster is a key member of the Ambulatory Service leadership team. As such is key to fulfilling the mission of the Patient-Centered Medical Home model. This position is responsible for the implementation of operational policies and procedures ensuring an efficient and positive care experience for the patient population. Working closely with Outpatient leadership, the Director is responsible for building effective partnerships and promoting collaborative relationships within the health centers, and throughout the community
The Director will facilitate, direct, and coordinate activities and programs designed to improve patient access to care that is patient centered, coordinated, high quality and cost-effective care delivery system.
General Administrative Responsibilities
Collective Bargaining
Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
Participate in collective bargaining negotiations, caucus discussions and working meetings
Discipline
Document, recommend and effectuate discipline at all levels
Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures, and provision of applicable collective bargaining agreements
Supervision
Direct and effectuate CCH management policies and practices
Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements
Management
Contribute to the management of CCH staff and CCH' systemic development and success
Discuss and develop CCH system policies and procedures
Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
Work with Labor Relations to discern past practice when necessary
Typical Duties
Administrative Practices and Site Operations
Assures implementation of system-wide and regional strategic initiatives and policies
Participates in formulating clinical policies, setting management objectives, and developing and evaluating programs, systems, and services
Actively participates in community activities that promote the facility's mission, philosophy, and values
Develops and maintains collaborative relationships between the health center and community- based organizations
Creates a positive work environment for employees including the consistent application of personnel policies and procedures
Contributes to the development of a workplace Culture of Safety for patient, staff, and visitors
Maximizes patient access and by creating efficient workflow and scheduling that support the patient center medical home model care delivery
Provides leadership and direction to site operations leaders/managers. Ensures adherence to administrative policies, practices, and procedures for the assigned clinic or clinics
Promotes collaboration while working to achieve collective outcomes; is inclusive of peers &/or key stakeholders when making decisions that affect operations
In cooperation with leadership team, Director establishes performance goals for staff and conducts performance reviews on a scheduled basis
Oversee budget for area of responsibility and provides guidelines for staff. Works with site managers for staffing, office supplies, equipment maintenance costs and related operating expenses
Monitors all financial operations to ensure the facility utilizes its resources in a fiscally responsible manner. Authorizes purchases, distributions, contracts, and other transactions within limits established
Establishes billing practice oversight and monitors compliance with billing procedures according to CCH billing practices
Maintains confidentiality of all site administrative/office personnel records and personnel actions. Has knowledge of all employee labor disputes and grievances. Acts as management representative for any employee complaint or grievance
Demonstrates discretion and maintains confidentiality regarding all patients' medical and financial records
Ensures strict compliance with all federal and state regulatory and accrediting bodies (Illinois Department of Human Services, Medicare, OSHA, HIPPA, CLIA etc.)
Coordinates and integrates all operations including: Clinical services and related resource allocation; patient concerns and complaints; HR and Labor issues; Contracted Services; Information Technology; Patient Transportation
Other related duties as required for the efficient operation and performance reporting
Reporting Relationship
Reports to the Executive Director, Ambulatory Care Operations
Minimum Qualifications
Master's degree from accredited institution in Healthcare Administration or a related field preparing a candidate for administrative leadership within a clinical setting
Seven (7) years of experience in progressive management roles
Five (5) years of experience in a health care administrative capacity
Prior relevant experience in an ambulatory health care or community clinic
Thorough knowledge of legal, regulatory, ethical, managerial, organizational requirements, principles, and standards of care for hospitals and healthcare systems
Extensive experience working with physicians, nurses, technicians, and other clinicians
Prior experience in a team environment, preferably having led team-based training initiatives
Proficiency in Microsoft Office products (Word, Excel, PowerPoint, Access)
Preferred Qualifications
Course work in healthcare administration, medical office management
Demonstrated experience with electronic medical record
Experience with practice billing
Experience with managed care environment
Prior work experience in a union environment
Knowledge, Skills, Abilities and Other Characteristics
Demonstrate the ability to work effectively with a diverse set of employees and with multiple disciplines in both clinic and administrative settings
Strong performance orientation and skillful strategic thinking. Establishes clear expectations, and continuously measures performance. Maintains focus on priorities
Proactively meets challenges and achieves solutions through collaboration
Demonstrate the ability to analyze health care operations and make creative improvements
Demonstrated ability to work in a team-based environment, and to lead and motivate teams
Physical and Environmental Demands
This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.
For purposes of the American with Disabilities Act, "Typical Duties" are essential job functions.
VETERAN PREFERENCE
PLEASE READ
When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
OR
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
"Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada muse be credentialed by an approved U.S. credential evaluation service belongings to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview".
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.
Cook County, IL