Director of Recruiting Services
Director of Recruiting Services Job Details
The Director of Recruiting Services at NCSA: Next College Student Athlete is responsible for overseeing our recruiting service operations. You will lead our team of front-line recruiting experts to help our premium members achieve success in the recruiting process. You will be accountable for delivering continuous improvement in our client journey through operational enhancements and improved strategic planning.
Directly oversees NCSA's Recruiting Coaches (account managers).
Develop and manage initiatives designed to improve customer engagement, success, satisfaction, retention and revenue generation across all premium memberships.
Recruit, mentor, and develop front line employees and support managers.
Foster an environment where every team member can excel as a problem solver and is empowered to positively impact the customer experience.
Improve operations by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes.
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and actively participating in professional organizations.
Exemplify the desired culture and service philosophy of the organization.
Contribute to recruiting operations budget process by forecasting requirements and managing spend on an annual basis.
Bachelor's Degree and 2 or more years of managerial experience.
Proven track record of enhancing performance through coaching.
Previous leadership and management experience in a customer service role.
Must be able to demonstrate sustained and effective process improvement skills.
Strong interpersonal communication skills.
Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment.
Exceptional organizational skills, attention to detail, and proven ability to meet deadlines.
Strong problem-solving and decision-making skills.
Previous experience as a Director or higher-level leadership position.
Former collegiate athletic or collegiate coaching experience preferred
Benefits & Perks
Stay Healthy: Enroll in comprehensive benefits & insurance plans with no waiting period
Be Well: Expense up to $65 per month for health & wellness
Maximize Savings: Contribute to your 401k retirement savings with company matching
Be Comfortable: Enjoy a relaxed casual dress code
Give Back: Receive paid time off to volunteer in your community
Take Time: Enjoy paid parental leave to bond with & care for a newborn or newly adopted child
Stay Connected: Expense up to $350 towards the purchase of a laptop, tablet or computer
ABOUT NEXT COLLEGE STUDENT ATHLETE (NCSA)
NCSA is the world's largest and most successful collegiate athletic recruiting network. A wholly owned subsidiary of Reigning Champs LLC (www.reigningchamps.com), NCSA's 700 teammates leverage exclusive data, proprietary matching algorithms and personal relationships built over nearly two decades as the industry leader to connect tens of thousands of college-bound student-athletes to more than 35,000 college coaches nationwide across 34 sports every year. You can learn more about NCSA at www.ncsasports.org.
National Collegiate Scouting Association, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state, and local laws.
Ncsa Athletic Recruiting