This position will be responsible for overall coordination and implementation of SIMCO Electronics quality vision. SIMCOs customer perceived, delivered service quality is one of the Companys key competitive advantages in the marketplace. The Director of Quality will provide leadership and assist in the management necessary to achieve company-wide focus on providing our clients with what they perceive to be outstanding service quality. SIMCO currently operates a quality system that is compliant to ISO 9001:2008 and ISO 17025:2005. The Director of Quality will implement a Quality Assurance system that meets customers ISO requirements and will coordinate continuous process improvement in meeting service quality goals.
Note: By applying to this position your application is automatically submitted to the following locations: Santa Clara, CA, USA
Responsibilities and Duties
Maintain and enhance service performance tracking systems (metrics) within the Corporation to document performance in meeting customer needs, support efforts to improve efficiency, and identify areas of excellence and deficiency.
Maintain existing accreditation for all locations to ISO 9001:2008, ISO/IEC 17025 or other customer-required specifications as necessary.???????
Create significant initiatives in the area of total quality management, identifying and educating personnel on process improvement tools and processes and facilitating improvement teams focus on key processes.
Design and implement an internal audit schedule for all locations and key subcontractors.
Support sales staff in responding to customer inquiries, RFP/Qs and contract reviews.
Manage and maintain Complaint and Corrective Action Tracking System and analyze data to establish priorities for improvement initiatives.
Understanding of ISO requirements as they affect technical services, and those performance elements affecting customer perception of SIMCOs service within the Biotech, Electronic Components, and Telecommunications sectors.
Understanding of and experience in analysis to determine those elements of delivered service which are perceived by customers as excellent performance.
Proven history of successfully facilitating the management of superior service quality.
Awareness of methods and experience in management of continuous quality improvement.
Excellent communication skills both verbally and in writing.
BA degree Mechanical Engineering or other engineering discipline.
8-10 years in Quality Assurance, at least 3 years in medical devices preferred.
No heavy lifting will be required
The majority of the work will be completed in a traditional office environment. Travel will be required to SIMCO locations nationally, customer sites, subcontractors as necessary, and potential acquisition targets.
What We Offer
Excellent benefits package Employer paid medical, dental, vision, disability, life insurance, retirement plan, employee funded pre-tax health, child care spending accounts and tuition reimbursement
Paid time off with vacation, sick and holiday leave
SIMCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SIMCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
To all recruitment agencies: SIMCO Electronics does not accept agency resumes. Please do not forward resumes to our jobs alias, SIMCO Electronics employees or any other company location. SIMCO Electronics is not responsible for any fees related to unsolicited resumes