The Director of Quality Control and Compliance supports the Global Operations Team to manage Abbyson's overall quality control and operations in various factories and warehouses. The Director of Quality Control and Compliance will monitor and act as central person to consult on furniture and hard goods regulations, standards and testing requirements
Continuous QC Process Improvement
Inspect, Identify, and Report on Quality Issues
Post Follow-ups to Ensure QC Improvements are Implemented
Cross-Functional (Suppliers, US and Internal Corporate) Communication and Collaboration
Manage QC in Various Factories and Warehouses
Auditing and Compliance
Optimize Quality Improvement Plans
Provide effective, hands-on quality control for the organization's product line to ensure the quality policies and standards are maintained.
Work hand in hand with our US QC teams, review their reports and provide necessary feedback to ensure quality standards are met.
Provide CAPs (corrective action plans) to factories to implement in the upcoming production lines.
Organize pre-production meetings to review product specifications.
Identify causes and corrective actions for production problems found during inspection.
Create SOPs on various QC processes and aspects.
Ensure all AIs and manuals, brochures are up to date and vendors have the correct version at all times.
Perfect the PSF (Product Specification) document by taking correct requirements from various stakeholders such as CX team, sales team, manufacturing team, sample team.
Ensure size and other specifications for manufacturing are adhered to, and production/fit is in-line with approval samples
Manage the open MRF (Manufacturing Request) open issues and provide resolutions on time.
Work in close collaboration with the return team to ensure trend are analyzed, solutions are provided, and proper communication is executed with in the manufacturing department.
Review failed inspection with head of product development to identify problems affecting the quality of merchandise and make disposition for re-inspection to ensure that quality standards are met.
Ensure production and delivery problem feedback to the product development team in a timely manner.
Review and update profiles for existing and prospective vendor/ factory to confirm that these accurately reflect resource capability and compliance with Code of Conduct and Country of Origin regulations.
Work with local inspectors in factories and undertaking random field audit, providing reports and feedback to the Management.
Develop training program and conducting training sessions on quality standards, quality control systems and procedures, production technology and problem solving.
Monitor troubleshooting projects.
Ensure factory personnel are trained and have clear concise reference documentation.
Application of statistics reporting and analysis the performance of vendor and factory.
Create a quality improvement plan with vendor and follow-up the effectiveness.
Update quality records and client's requirements.
Initiate corrections when the situation requires.
Ensure all Quality Control procedures and requirements are communicated to all vendors.
Ensure corrective actions are initiated and followed up until closure for all major quality issues that arise. Ensure corrective actions address the correct problem, specific outlined and effective at preventing reoccurrence.
Qualifications & Requirements
Bachelor's degree; or equivalent combination of education and experience
Must be comfortable on feet in warehouse environment and traveling between warehouses
10+ years combined experience in Supply Chain and Quality Control within a Consumer Goods setting.
5+ years of Manager-level leadership experience
5+ years of Director-level leadership experience
Demonstrated experience in production or manufacturing
Demonstrated knowledge in the application of quality principles and industry guidelines
Understanding of regulations and codes pertaining to product safety and labeling
Experience with process control and statistical reporting
Experience with packaging design and compliance
Experience managing change in large and complex environments
Travel and managerial experience in China and Vietnam
Abbyson provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Abbyson complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.