The Director of Quality and Continuous Improvement (Q & CI) is responsible for customer experienced quality along the entire value chain and leading all aspects of product, process, supplier, manufacturing, field and service quality. This person will also oversee the local quality management systems. The position requires continual improvement of quality methods and processes regarding resolution of highly complex problems in collaboration with sales, product management, customer service, engineering, R&D and other key stakeholders. this individual will be responsible for driving continuous improvement processes throughout the Drives Business Unit that improves effectiveness across all functional areas. This position will be responsible for managing a direct staff of 5, with an indirect staff of 10.
Middle Management / Senior Management
Owns customer experienced quality
Defines and develops Quality and Continuous Improvement (Q&CI) strategy in line with ABB Q&CI strategy, and supports their local adoption and deployment to accelerate the rate of operational improvement across the entire value chain.
Works with Business unit management team to set coherent and aligned Q&CI priorities and targets across the entire value chain, monitor progress, analyze Q&CI Key Performance Indicators (KPIs) and act on deviations from targets.
Deploys the standard quality improvement approach within all areas of the local organization to continuously improve business practices and performance. Lead continuous improvement mindset in all aspects of LBU performance
Drives application and development of group-wide best practice frameworks across the entire value chain to embed a culture of excellence in operational performance.
Develop and lead teams focused on execution of customer experienced quality along with product, process, supplier, manufacturing and field quality. Report, provide direction and action plans for key improvements in quality metrics including NPS, Customer complain resolution process (CCRP), DPPM, Warranty costs, and other quality metrics as agreed to with Local BU management
Act as focal point for customers' auditors and be responsible for ensuring the execution of corrective actions and ongoing compliance with customers' quality requirements.
Ensures the local organization has an effective management system that addresses Quality, Occupational Health & Safety and Environmental practices within the operation. Lead the development and maintenance of all ISO and other quality management systems including coordination with auditors, interpreting and applying applicable standards, internal audits, management reviews and other related management systems aspects.
Associates' degree and 14 years' combination experience in quality or continuous improvement or supply chain management or manufacturing
Bachelors' degree and 12 years' combination experience in quality or continuous improvement or supply chain management or manufacturing
Bachelors' degree in engineering or related field
MBA or Masters' degree
ASQ or other quality certifications
Black Belt Six Sigma Certification
10 + years quality experience in an engineering or technical environment
Large project management experience
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
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New Berlin, Wisconsin, USA
Contract type: Regular/Permanent Business unit: Business Unit Drives
Date posted: 2019-04-05 Job function: Process and Quality Publication ID: US65945713_E5
ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally.
Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. www.abb.com