Director Of Professional Services, Enlil

Enlil, is the digital transformation platform solution for medical device companies. We're passionate about our mission to create highly efficient innovation platform for medical device industry. We are removing the challenges and roadblocks in medical device innovation and manufacturing lifecycle. To learn more about Enlil, please visit www.enlil.com.

ABOUT SHIFAMED

Founded in 2009 by serial entrepreneur Amr Salahieh, Shifamed LLC is a privately held medical device innovation hub focused on the development of novel medical products to address clinical needs in the rapidly evolving fields of cardiology and ophthalmology.

Description

Enlil is looking for a Director of Professional Services to join our team. This is a full time on-site position and will require reporting to our offices located in Los Gatos/Campbell, CA.

Responsibilities, Skills & Hands-On Experience

• Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery and implementation.

• Ensure that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction, with customers on-boarded smoothly.

• Drive software & services sales opportunities through networking, frequent customer contact, and lead development process.

• Partner with various teams around the organization, to ensure resources are aligned with short- and long-term roadmaps.

• Function as a customer advocate in routing information and responding to customer needs within the organization.

• Report on staffing, utilization, project health, and financial performance for Senior Leadership and Board.

• Manage lead follow-up and conversation to sales opportunities - document phone calls, emails, and notes in CRM.

• Develop and maintain up-to-date profiles of skills, knowledge, and competencies for the PS team.

• Maintain up-to-date knowledge of current product offerings; present sales content at seminars & trade shows.

• Study existing product, understand how to load and manage customer data and propose/implement key software integrations to improve sales efforts.

• Deliver online and on-site presentations, tailored to each prospective customer's needs.

• Understand and train users the Value of the system via Embedded Analytics & Reports.

• Develop and manage project plans, schedules, success criteria and milestones.

Education & Work Experience

• 10+ years' experience (7+ years of management experience) in Professional or Technical Services, preferably within a SaaS model.

• Superior communicator and strong relationship builder.

• Experience collaborating with international teams and remote team members.

• Experience with software implementation or consultative roles (or equivalent experience).

• An ability to use data to analyze results and make data-driven decisions.

• A passion for customers and a dedication to providing a best-in-class service experience.

• An ability to adapt quickly to new software and constantly changing business requirements.

• Experience recruiting, coaching, and developing team members.

• Background and expertise in building out new service capabilities to accommodate growth, scale and global reach.

Our salary ranges are calculated by role and level. Your position within that range will be determined by your job-related knowledge, skills, experience, relevant education, and training/certifications. In addition to those factors, we also examine internal equity as well as consider current market rate, and title may be assessed one level lower or higher accordingly. After you join the company your performance, contributions, and results along with business and organizational needs will affect your base salary. The base salary range for this full-time position is between $175,000 to $210,000 + equity + benefits.

NOTICE TO CANDIDATES: Please be aware that Shifamed and its portfolio companies do not conduct interviews or extend offers through mobile web chat applications. Please report any such occurrences to hr@shifamed.com.